LiveVox Unveils ACTivate, Its New Purpose-Built Channel Partner Program
April 11 2022 - 8:30AM
Business Wire
New channel program will leverage LiveVox’s
sales enablement, technical guidance, and competitive incentives to
enable partners to deliver powerful digital transformation projects
and differentiate the value they provide to contact center
customers
LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ:
LVOX), a leading cloud-based provider of customer service and
digital engagement tools, today announced the launch of its new
channel program, ACTivate. The program provides Livevox’s new and
existing partners, including master agents, technology solution
brokerages, solution providers, and managed service providers with
key tools to market and sell LiveVox's blended omnichannel
capabilities to new customers. LiveVox also announced today that
CRN, a brand of The Channel Company, has listed ACTivate in its
2022 Partner Program Guide and has named its Head of Global
Channel, Dan DeLozier, to the 2022 Channel Chiefs list.
“We’ve seen incredible momentum in the channel over the last
year – this is the right time to launch ACTivate and demonstrate
LiveVox’s commitment to our growing ecosystem of valued partners,”
said Dan DeLozier, head of global channel, LiveVox. “We built
ACTivate on top of LiveVox’s best-of-breed, single pane of glass
platform, allowing LiveVox to drive growth with our partners - from
supporting regional sales teams, to expediting partner onboarding,
to comprehensive demand generation and marketing, including events
and digital campaigns. The program is purpose-built and highly
customized to meet the individual needs of our partners – from
recruitment to revenue, with hands-on support every step of the
way.”
LiveVox’s Channel Program offering is available to any of the
thousands of sub-agents across the United States and Canada.
Benefits of ACTivate include:
- Behavior and value-based tiered program framework that aligns
top resources and tools with LiveVox’s most engaged partners
- Best-of-breed, single pane of glass partner portal
- Custom/tailored partner onboarding to ensure that LiveVox
empowers each partner with the right solution sets
- Pre- and post- sales support through assigned regional channel
teams and sales specialists
- Hands-on and self-serve partner enablement & learning
center
- Annual business planning and account mapping
- Partner field marketing team to build and manage partner
marketing plans, strategies, and events
- Comprehensive partner demand generation suite focused on
driving leads and appointments for partners
- Full marketing automation platform with customizable email and
social marketing campaigns
- Marketing Development Funds
- Competitive residuals & Sales Performance Incentive
Funds.
“LiveVox is committed to growing our ecosystem of channel
partners – ACTivate is a strategic investment that will make it
even easier for our partners to work with us,” said Louis Summe,
CEO of LiveVox. “Consumers expect a seamless customer experience
when they’re interacting with a brand – whether it’s via the web,
by phone, or even through a virtual agent – the contact center is
at the center of this evolution. Our full CCaaS suite integrates
omnichannel, workforce engagement management, analytics, and AI
into a powerful command center that gives enterprises complete
visibility into contact center operations and performance. We’re
excited to expand our channel program and increase the reach of our
solutions by working side by side with our partners.”
To learn more about ACTivate, click here.
About LiveVox
LiveVox (Nasdaq: LVOX) is a next generation contact center
platform that powers more than 14 billion omnichannel interactions
a year. By seamlessly unifying blended omnichannel communications,
CRM, AI, and WEM capabilities, the Company’s technology delivers
exceptional agent and customer experiences, while helping to
mitigate compliance risk. With 20 years of cloud experience and
expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of
cloud contact center innovation. The Company has more than 650
global employees and is headquartered in San Francisco, with
offices in Atlanta; Columbus; Denver; New York City; St. Louis;
Medellin, Colombia; and Bangalore, India. To stay up to date with
everything LiveVox, follow us at @LiveVox or visit livevox.com.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Securities Exchange Act of 1934, as
amended. Some of the forward-looking statements can be identified
by the use of forward-looking words. Statements that are not
historical in nature, including those containing the words
“anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,”
“estimates,” “targets,” “projects,” “should,” “could,” “would,”
“may,” “will,” “forecast,” “opportunity” and other similar
expressions are intended to identify forward-looking statements.
All forward-looking statements are based upon management estimates
and forecasts and reflect the views, assumptions, expectations, and
opinions of the Company as of the date of this press release, and
may include, without limitation, changes in general economic
conditions, including as a result of COVID-19, all of which are
accordingly subject to change. Any such estimates, assumptions,
expectations, forecasts, views or opinions set forth in this press
release constitute the Company’s judgments and should be regarded
as indicative, preliminary and for illustrative purposes only. The
forward-looking statements contained in this press release are
subject to a number of factors, risks and uncertainties, some of
which are not currently known to the Company, which may cause the
Company’s actual results, performance or financial condition to be
materially different from the expectations of future results,
performance of financial condition. Important factors, among
others, that may affect actual results are described in the
Company’s filings with the Securities and Exchange Commission
(“SEC”), including our Form 10-K filed with the SEC on March 11,
2022. Although forward-looking statements have been made in good
faith and are based on assumptions that the Company believes to be
reasonable, there is no assurance that the expected results will be
achieved. The Company’s actual results may differ materially from
the results discussed in forward-looking statements. Readers are
cautioned not to place undue reliance upon any forward-looking
statements, which speak only as of the date made. These
forward-looking statements are made only as of the date hereof, and
the Company does not undertake any obligations to update or revise
the forward-looking statements, whether as a result of new
information, future events or otherwise, except as required by
law.
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PR Contact for LiveVox Katie Creaser
LiveVoxPR@ICRInc.com
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LiveVoxIR@ICRInc.com
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