Moveworks’ AI Platform Powers Jamf’s New Standard for Hybrid Work Support
November 10 2022 - 9:00AM
Business Wire
Jamf will leverage Moveworks’ conversational AI
platform to scale a best-in-class hybrid work support model
Moveworks today announced that Jamf (NASDAQ: JAMF), the standard
in Apple Enterprise Management, will roll out Moveworks’
conversational AI platform to support its hybrid workforce. The
platform will offer Jamf employees 24/7 autonomous support for all
IT-related issues — regardless of their location, role, and
language preference. Moveworks will enable Jamf to scale a
world-class hybrid work support model that’s efficient,
cost-effective, and personalized to each employee.
A recent report found that 63% of high-growth companies have
already adopted a hybrid work model. But despite providing
incredible flexibility for employees, hybrid models have created
deep complexity for IT teams, and frustrating roadblocks for
employees as a result. That’s why Jamf chose to roll out Moveworks:
To ensure its employees get the highest quality support possible —
no matter where they’re working from — in an efficient and cost
effective way. In doing so, Jamf is demonstrating what
best-in-class employee support looks like in today’s modern, hybrid
workforce.
“Our customers count on us to help deliver a seamless technology
experience to their employees,” said Linh Lam, CIO at Jamf. “In
order to do that, we have to constantly refine our own approach to
technology and the way we support our employees. Moveworks is an
exciting technology for that reason — it’s helping us deliver an
employee support experience that’s simple, secure, and
innovative.”
With 100% of Fortune 500 companies now using Apple products to
power their business, Jamf has seen explosive growth in both the
number of customers and employees it supports. But onboarding in a
hybrid workplace means employees have to navigate technical
challenges both in the office and at home. Jamf quickly realized
that in order for IT to efficiently keep up with growing demand, it
needed the help of AI. That’s where Moveworks comes in. When a Jamf
employee experiences an IT issue, they simply message the Moveworks
bot within Slack, and the issue is either automatically resolved
within seconds or it’s routed to the appropriate contact for
accelerated support.
“It’s become impossible for IT teams to keep up with the demand
of the hybrid workforce,” said Bhavin Shah, CEO of Moveworks. “AI
is the only way to scale IT in a way that offers hybrid employees
the fast, personalized support they need to be productive. Jamf
recognizes this reality and is taking the initiative to build the
support experience that will become table stakes for businesses now
and in the future.”
To schedule a demo of Moveworks, visit:
https://www.moveworks.com/request-demo
About Moveworks
Moveworks is the first employee experience platform that solves
issues and prevents problems at work. The platform sends proactive
communications and resolves employee support issues end-to-end
through a powerful combination of natural language understanding
(NLU), conversational AI, probabilistic machine learning, and
semantic search.
Founded in 2016, Moveworks now serves more than 190 large
enterprise customers, including DocuSign, Hearst, Broadcom,
Autodesk, Equinix, and Palo Alto Networks. The company is valued at
$2.1 billion and has raised $315 million in funding since its
inception.
For more information, visit: Moveworks.com
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version on businesswire.com: https://www.businesswire.com/news/home/20221110005045/en/
Sophia Xepoleas, PR Manager Email: pr@moveworks.ai Web:
Moveworks.com/contact
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