ISG Provider Lens™ report says service
providers are helping customers use SAP-based transformations to
maintain supply chains and build up new customer channels
Enterprises in the Nordics are addressing the challenges of the
COVID-19 pandemic by adopting cloud services and reworking their IT
strategies and technology roadmaps, according to a new report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The 2021 ISG Provider Lens™ SAP HANA Ecosystem Services
report for the Nordics finds large-scale, long-term system
transformations in the region, including SAP S/4HANA projects, have
continued despite slowing down briefly early in the pandemic. To
continue operating under the new business conditions, many
companies are moving their workloads to the cloud.
“With help from service providers, companies in the Nordics
continue to innovate with SAP applications,” said Jan Erik Aase,
partner and global leader, ISG Provider Lens Research. “Providers’
skilled management of offshore services have kept SAP projects on
plan, with only minor delays due to the pandemic.”
Many enterprises in the region used SAP S/4HANA transformations
to keep supply chains running smoothly and enable new channels for
reaching customers under sudden lockdown requirements, the report
says. Providers developed and deployed proprietary warehouse
management solutions using SAP Business Technology Platform (BTP)
and helped clients quickly deploy cloud-based SAP solutions for
business continuity.
SAP has major plans to grow in the Nordics, and providers are
preparing to capture their share of the burgeoning market with new
services and contract renewals, ISG says. As applications move to
the cloud, providers increasingly are deploying analytics,
artificial intelligence (AI) and machine learning (ML) to derive
information from SAP that can drive business decisions.
The shift to working from home during the pandemic has led
service providers to rethink the mix of onshore and offshore talent
in their delivery models to focus on employee safety and cost
optimization, according to the report. Most of their work around
SAP services, including showcasing proofs of concept and managed
services, is now being delivered remotely.
Many SAP service providers now offer outcome-based engagements
with clients, including risk-sharing and gain-sharing arrangements,
and Nordic enterprises increasingly are embracing these models, ISG
says. Providers are using historical data to determine the optimal
percentage profit level for delivering outcome-based services. In
addition, while some providers are focused on cloud propositions
and partnerships with hyperscalers, many are delivering business
transformation services through the recently introduced “RISE with
SAP” program.
The 2021 ISG Provider Lens™ SAP HANA Ecosystem Services
report for the Nordics evaluates the capabilities of 29 providers
across four quadrants: SAP S/4HANA System Transformation, Managed
Application Services for SAP ERP, SAP Business Technology Platform
(BTP) and Intelligent Technologies, and Managed Cloud Services for
SAP HANA.
The report names Accenture, Capgemini, HCL, IBM, TCS and
TietoEVRY as Leaders in all four quadrants. It names Atos as a
Leader in three quadrants and Cognizant and Tech Mahindra as
Leaders in two quadrants each. Infosys, Neomore Consulting, NTT
DATA and T-Systems are named as Leaders in one quadrant each.
In addition, Infosys is named a Rising Star—a company with a
“promising portfolio” and “high future potential,” by ISG’s
definition—in two quadrants. Neomore Consulting and T-Systems are
named as Rising Stars in one quadrant each.
A customized version of the report is available from Neomore
Consulting.
The 2021 ISG Provider Lens™ SAP HANA Ecosystem Services
report for the Nordics is available to subscribers or for one-time
purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20210728005207/en/
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Erik Arvidson, Matter Communications for ISG +1 617 874 5214
isg@matternow.com
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