COLUMBUS, Ohio, May 3, 2021 /PRNewswire/ -- Huntington Bank
(Nasdaq: HBAN; www.huntington.com) has claimed the highest ranking
in Customer Satisfaction with Consumer Banking in the North Central
Region of the J.D. Power 2021 U.S. Retail Banking Satisfaction
Study, the sixth time in nine years.
"This recognition is especially meaningful because it shows that
our colleagues delivered during a time when our customers needed us
most," said Jon Greenwood, Director
of Branch Banking. "This award not only demonstrates our continued
commitment to serving our customers, it shows how our colleagues
went above and beyond to support our customers and address their
financial needs."
The J.D. Power 2021 U.S. Retail Banking Satisfaction Study is
based on responses from 94,784 consumer banking customers of the
largest banks in the United States
about their experiences with their consumer bank. It was fielded
from April 2020 through February 2021. Regional banks are those with
$55 billion-$259 billion in domestic deposits. The study
measures customer satisfaction with banks in 15 geographic
regions.
"We are grateful for our colleagues and their continual focus on
looking out for our customers and adjusting to their changing
preferences," Greenwood said. "Huntington's People-First, Digitally
Powered approach plays an important role in serving our customers,
who have come to expect superior customer service from us. They
want to know there is someone they can see and interact with when
navigating life events and conducting complex transactions. I'm
extremely proud of our colleagues for delivering for our customers
so well during very challenging times.
The J.D. Power 2021 U.S. Retail Banking Satisfaction Study
measures satisfaction in six factors:
- Account opening
- Communication and advice
- Channel activities
- Convenience
- Problem resolution
- Products and fees
Channel activities include seven subfactors (listed in
alphabetical order): ATM, assisted online, branch, call center,
IVR, mobile, and website.
"In addition to the strength of our branches, customers continue
to look for digital solutions to supplement in person
transactions," said Mark Sheehan,
Director of Digital at Huntington. "Even before the pandemic,
customers were looking for more self-service options such as
digital banking tools for added convenience. We're pleased to offer
a variety of tools via online banking and on the Huntington Mobile
app. It's our way of looking out for customers and producing
best-in-class digital tools to help them achieve their financial
goals."
About Huntington
Huntington Bancshares Incorporated is
a regional bank holding company headquartered in Columbus, Ohio, with $126 billion of assets and a network of 814
full-service branches, including 11 Private Client Group offices,
and 1,314 ATMs across seven Midwestern states. Founded in 1866, The
Huntington National Bank and its affiliates provide consumer, small
business, commercial, treasury management, wealth management,
brokerage, trust, and insurance services. Huntington also provides
vehicle finance, equipment finance, national settlement, and
capital market services that extend beyond its core states. Visit
huntington.com for more information.
The Huntington National Bank is an Equal Housing Lender and
Member FDIC and Huntington® are federally registered
service marks of Huntington Bancshares Incorporated.
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SOURCE Huntington Bancshares Incorporated