Fiserv Furthers Branch Transformation Strategies for Financial Institutions with Launch of Interactive Branch Kiosk
September 04 2019 - 8:30AM
Business Wire
Self-service device with core and card network
integration and biometric authentication enables wide range of
interaction
Fiserv, Inc. (NASDAQ: FISV), a leading global provider of
payments and financial services technology solutions, is enabling
banks and credit unions to transform the branch experience with
convenient self-service options for account holders. Interactive
Branch Kiosk from Fiserv provides consumers the ability to conduct
transactions within the branch lobby, drive-thru and other physical
touchpoints. The kiosk integrates with the VerifastTM palm vein
identification solution from Fiserv to provide the ease and
security of biometric authentication.
“Offering a comprehensive self-service option saves our members
time, and the integration of Verifast for biometric authentication
gives members the peace of mind that only they can access their
accounts,” said Andy Joneson, vice president of technology at
Members Cooperative Credit Union, one of the first financial
institutions to implement Interactive Branch Kiosk. “Fiserv is
helping us advance our branch strategies so we can deliver a unique
experience and allow our members to interact in the way that is
most convenient for them.”
According to Expectations & Experiences, the quarterly
consumer survey from Fiserv, one half of U.S. consumers have
visited a bank or credit union branch in the prior month. The top
reasons for visiting a branch are to make a deposit, cash a check,
or withdraw cash, transactions that can be completed quickly and
conveniently with a self-service device, allowing consumers to
manage their transaction and get on with their day.
Interactive Branch Kiosk allows consumers to check balances and
make payments on loans, withdraw cash against credit cards or debit
cards, authenticate over-limit cash withdrawals, make money
transfers, and complete other advanced transactions typically done
at the teller line. Multilingual capabilities mean consumers can
interact in their preferred language.
“Interactive Branch Kiosk can automate a significant number of
transactions that take place within a branch,” said Shawn
Holtzclaw, general manager and senior vice president, Fraud, Risk,
ECM and Financial Solutions, Fiserv. “Consumers are empowered to
manage their interactions at their pace, and branch staff are free
to focus on advisory roles and more complex tasks.”
Interactive Branch Kiosk is integrated with Verifast for palm
vein biometric identification, but can accommodate a range of
authentication capabilities, including Card/PIN and User
ID/Password. With recycling capabilities and high capacity note
acceptors, Interactive Branch Kiosk minimizes the need for tellers
to service the machine and creates greater efficiencies for the
branch.
The Interactive Branch Kiosk hardware is manufactured by Hyosung
and can integrate directly with a bank or credit union’s core
account processing platform and card services network. Core
integration means every account can be accessed from the kiosk, and
users have the same access to just-deposited funds as they would
through the teller line. Core integration also means kiosk
transactions are not dependent on video or remote tellers to
provide self-service banking capabilities.
In a world moving faster than ever before, Fiserv helps clients
deliver solutions in step with the way people live and work today –
financial services at the speed of life. Learn more at
fiserv.com.
Additional Resources
- Interactive Branch Kiosk from Fiserv –
fisv.co/interactivebranchkiosk
- Creating Intelligent Banking Experiences to Drive Growth
Opportunities – fisv.co/bankingexperiences
- 2019 Trends: Navigating the Retail Banking Transformation –
fisv.co/bankingtransform
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) aspires to move money and
information in a way that moves the world. As a global leader in
payments and financial technology, the company helps clients
achieve best-in-class results through a commitment to innovation
and excellence in areas including account processing and digital
banking solutions; card issuer processing and network services;
payments; e-commerce; merchant acquiring and processing; and the
Clover™ cloud-based point-of-sale solution. Fiserv is a member of
the S&P 500® Index and the FORTUNE® 500, and is among the
FORTUNE Magazine World’s Most Admired Companies®. Visit fiserv.com
and follow on social media for more information and the latest
company news.
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version on businesswire.com: https://www.businesswire.com/news/home/20190904005381/en/
Media Relations: Alex Shorter Sr. Manager, Public
Relations Fiserv, Inc. +1 678-231-0226 alexander.shorter@fiserv.com
Additional Contact: Ann Cave Director, Public Relations
Fiserv, Inc. +1 678-325-9435 ann.cave@fiserv.com
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