ERIE, Pa.,
Oct. 29, 2018
/PRNewswire/ -- Erie Insurance has been awarded first
place in the 2018 U.S. Auto Claims Satisfaction Study by J.D.
Power. The study focuses on personal auto insurance customer
satisfaction among drivers who receive a physical damage or total
loss claims settlement.
ERIE's overall
satisfaction score rose by ten points, now 30 points above the
industry average, taking the company up from third place in
2017.
"Being there when our customers need us the most and our
following our motto to be 'Above all in Service' is what helps us
continue to grow and earn our reputation for quality insurance and
superior claims service," said Tim
NeCastro, president and CEO of Erie Insurance. "We're
honored to receive this distinction."
The 2018 U.S. Auto Claims Satisfaction Study is based on
responses from more than 10,000 auto insurance customers who
settled a claim within the past six months prior to the survey. The
study excludes claimants whose vehicle incurred only
glass/windshield damage or was stolen, or who only filed a roadside
assistance claim.
Erie Insurance Group
According to A.M. Best Company, Erie Insurance
Group, based in Erie, Pennsylvania, is the
9th largest homeowners insurer and 11th
largest automobile insurer in the United States based on
direct premiums written and the 16th largest
property/casualty insurer in the United States based on
total lines net premium written. The Group, rated A+
(Superior) by A.M. Best Company, has more than 5 million
policies in force and operates in 12 states and the District
of Columbia. Erie Insurance Group is a FORTUNE 500
company.
News releases and more information about Erie
Insurance Group are available
at www.erieinsurance.com.
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SOURCE Erie Insurance