Bringing together Vonage's network APIs and
SAP Business AI, the new collaboration aims to revolutionize
enterprise intelligence, offering compelling business insights and
immersive digital experiences
HOLMDEL,
N.J., Sept. 10, 2024 /PRNewswire/ --
Vonage, a global leader in cloud communications helping
businesses accelerate their digital transformation and a part of
Ericsson (NASDAQ:ERIC), today announced a new collaboration with
SAP SE focused on exploring generative AI and NextGen use cases
using Vonage's Application Programming Interface (API) platform and
SAP Business AI.
As part of the collaboration, Vonage will provide SAP with
access to Vonage network APIs from Vonage's Communications Platform
as a Service (CPaaS), including Quality-on-Demand (QoD), Device
Location and Number Verification. The QoD API enables businesses to
deliver exceptional real-time experiences, from extended reality to
autonomous vehicle support and enhanced broadcast experiences,
serving as a cornerstone for elevated user satisfaction. Through
the use of Vonage APIs, SAP can use Device Location together with
Number Verification APIs to provide an authentication experience
for its customers to help mitigate the risk of fraud,
while Device Location APIs, together with IoT, can help to enhance
asset tracking, track and trace, and fleet management by using
network-based location data.
Vonage plans to work with SAP on cutting-edge innovation that
combines generative AI and immersive services on SAP Business
Technology Platform (SAP BTP) with Vonage's network APIs, which can
help improve experiences with QoD to support sustainability through
advanced technologies, enhanced data visualization and augmented
reality training. Immersive analytics can be used to leverage data
from the network to provide deeper insights, understanding and
strengthen data-driven decision-making.
Michael Ameling, Executive
Vice President and Chief Product Officer of SAP Business Technology
Platform, said, "We are delighted to partner with Vonage to
revolutionize the use of SAP Business AI across the API landscape.
This collaboration opens a world of possibilities for developers
and businesses, empowering them to innovate and succeed like never
before. Our partnership is not just about cutting-edge generative
AI innovation, but about redefining the future, with network API
integration and transformation. Together, we bring a blend of
expertise, next generation technology, and a shared vision towards
customer value."
Seckin Arikan, Head of
Business Unit API for Vonage, comments, "We are excited to
announce our partnership with SAP to power innovative new
capabilities with communications and network APIs coupled with SAP
Business AI. With the increasing demands in customer expectations,
businesses need to pivot their approach to designing and delivering
more secure and enhanced engagement experiences for their customers
and employees and become data-driven organizations set for success
-- and they need to do it faster and easier than before. Together,
we aim to make new capabilities available that can help developers
create new applications for enterprises to reimagine their
business, improve customer experiences, and create new
communications and engagement capabilities."
Vonage's Communications Platform as a Service (CPaaS) is a
mature platform that makes it easy for a community of more than 1.6
million developers to embed communications capabilities into
applications, systems and workflows through Communications APIs.
Vonage offers a comprehensive suite of communications APIs
including voice, video, messaging, and verification, as well as a
portfolio of AI-capable, low-code/no-code programmable components
that speed and simplify the development of applications.
With Ericsson's mobile network leadership, this platform can be
extended to enable developers to build advanced secure, reliable
and innovative applications by exposing 5G capabilities as network
APIs, including SIM Swap, Device Status and Number Verification to
tackle fraud, as well as Device Location Verification,
and Quality on Demand, along with additional network capabilities
to address improved connectivity and enhanced engagement to meet
the needs of enterprise customers.
To find out more about Vonage, visit www.vonage.com.
About Vonage
Vonage, a global cloud communications leader, helps businesses
accelerate their digital transformation. Vonage's Communications
Platform is fully programmable and allows for the integration of
Video, Voice, Chat, Messaging, AI and Verification into existing
products, workflows and systems. The Vonage conversational commerce
application enables businesses to create AI-powered omnichannel
experiences that boost sales and increase customer satisfaction.
Vonage's fully programmable unified communications, contact center
and conversational commerce applications are built from the Vonage
platform and enable companies to transform how they communicate and
operate from the office or remotely - providing the flexibility
required to create meaningful engagements.
Vonage is headquartered in New
Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of
Ericsson (NASDAQ: ERIC), and a business area within the Ericsson
group called Business Area Global Communications Platform. To
follow Vonage on X (formerly known as Twitter), please visit
twitter.com/vonage. To follow on LinkedIn, visit
linkedin.com/company/Vonage. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
SAP and other SAP products and services mentioned herein as
well as their respective logos are trademarks or registered
trademarks of SAP SE in Germany
and other countries. Please see
https://www.sap.com/copyright for additional
trademark information and notices.
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SOURCE Vonage