Trip.com Launches Emergency Response Plan Following Hokkaido Earthquake
September 06 2018 - 4:33AM
A magnitude 6.7 earthquake quake struck Hokkaido on Thursday,
September 6 at 3:08am. Trip.com, an independent international brand
and part of the Ctrip Group, the largest online travel agent in
Asia and the second largest in the world, immediately launched an
emergency response plan to provide assistance to travelers who have
made bookings in Hokkaido through both the Trip.com and Ctrip
platforms. Trip.com is the world’s first international online
travel company to provide emergency respond services for
travelers.
From flights to hotels to travel bookings, customer service and
more, all departments within Trip.com and Ctrip are working
together to ensure efficiency in the response efforts. Guided by
the principle of “Safety First” for all our travelers, the
situation in the earthquake zone is being closely monitored.
In terms of flights, Trip.com and Ctrip are liaising with
airports and airlines to provide timely and correct flight
information for passengers traveling to and from Hokkaido, and will
assist our customers to coordinate any changes to their flights.
Travelers are able to check all flight information through the
Trip.com app or by calling Trip.com’s Global Customer Care
number at +86 21 3210 4669.
Trip.com’s staff have already been in touch with Trip.com
customers in Hokkaido to ensure hotel guarantees and that flight
tickets processed are dealt with in accordance with the airline
policy. More than 700 check-ins for hotels were made from 5th to
the 6th of September with flights to and from Sapporo during the
6th of September to the 12th of September totaling more than
700.
Customers using Trip.com’s overseas car rental services are able
to reschedule their bookings or opt for a refund free of charge
from 6th of September to 13th of September.
Trip.com’s International SOS Service handles requests made by
our customers and is available 24 hours a day. Covering 180
destinations worldwide even the North and South Pole, the success
rate for solving problems for our customers using this service is
at 94%. Whether it was the Indonesia volcano eruption or the Las
Vegas shooting, such mechanisms are put in place to ensure safety
for our customers.
About Trip.com
Ctrip.com International, Ltd. is a leading travel service
provider of accommodation reservation, Trip.com provides one-stop
travel booking services in 13 languages through our website and
mobile app. We are a part of the Ctrip Group, a NASDAQ listed
company since 2003 (NASDAQ: CTRP) with over 30,000 employees and
over 300 million members, making it one of the leading online
travel agencies in the world.
With more than 1.2 million hotels in 200 countries and regions,
we've built an extensive hotel network to give our customers a
fantastic choice of accommodation. Our far-reaching flight network
has over 2 million individual flight routes connecting more than
5,000 cities around the globe. When you combine this with our 24/7
English customer service and various other travel products, you can
trust us to take care of your next trip.
For further information, please contact:
International PRCtrip.com International, Ltd.Tel: (+86) 21 3406
4880 ext 196455Email: Pr@ctrip.com
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