Consolidated Communications’ Award-Winning ProConnect Enables Transportation Logistics Company to Quickly Adopt Remote Work...
January 12 2021 - 9:50AM
Business Wire
Unified Communications solution enables Cerasis employees to
serve customers remotely and collaborate using online tools with
minimal IT intervention.
Consolidated Communications (NASDAQ: CNSL) recently assisted
Cerasis, a third-party transportation logistics provider based in
Eagan, Minn., with the transition of its workforce to remote
operations across three states. When the COVID-19 pandemic demanded
that nearly the entire Cerasis team work remotely, Consolidated
helped 90 percent of that workforce start telecommuting in less
than a week. This quick transition involving about 200 employees
enabled Cerasis to maintain business continuity so the organization
could support customers during a time when it was essential to keep
the supply chain moving.
Cerasis uses data and technology to help its customers drive
shipping efficiencies, gain visibility and support growth. To keep
customers shipping and protect the supply chain, Cerasis must be
able to serve customers without interruption.
For years, Cerasis has relied on Consolidation Communications
for dedicated Internet access. More recently, the transportation
management company implemented Consolidated’s ProConnect Unified
Communications (UC) solution. The centrally managed voice solution
cuts capital expenditures and maintenance time for the IT team. It
also comes with enhanced messaging and the much-needed flexibility
and scalability that the pandemic demands. “We liked the idea of
the plug-and-play functionality of cloud-based voice service, and
the flexibility of it,” said Darwin Porter, manager of IT systems
for Cerasis.
With the infrastructure already in place when the pandemic
began, Consolidated immediately activated more licenses and trained
the new at-home users so they could use ProConnect’s advanced
collaboration features. ProConnect offers integrated HD audio and
video, conferencing, messaging, screen sharing and file sharing
available on PCs, browsers, tablets and mobile phones. The solution
also allows Cerasis to easily onboard new employees.
“We had a disaster recovery plan in place before the pandemic
and we were able to put it in motion quickly,” Porter said. One of
the reasons is unified communications and ProConnect. I really
appreciate the work Consolidated Communications has put into their
systems to make this possible.”
While working remotely, employees can forward calls to their
cell phones and use the ProConnect UC-One app on their mobile
devices or via the softphone on laptops and desktops. Employees can
log into the Consolidated Communications portal without IT
assistance. The IT and call center teams can easily change the
company’s recorded message to update inbound callers about business
changes. They also adjust call trees on the fly. “With our previous
phone system, it wasn’t that easy to make changes to call trees,”
Porter said. “Having the ability to do those things made a night
and day difference.”
Tom White, chief technology officer at Consolidated, said the
company’s network performed well under the increased demands of
data and voice traffic. “Our network is designed to scale with the
bandwidth needs of our customers and we continually monitor and
augment our network to support their needs,” White said. “Our fiber
backbone and built-in redundancy combined with our 24/7/365
monitoring and proactive support helps customers maintain business
continuity.”
TMC, a global, integrated media company, recently named
ProConnect a recipient of the 2020 Unified Communications
Excellence Award presented by INTERNET TELEPHONY magazine.
Learn more about Consolidated’s ProConnect Unified
Communications solutions at
https://www.consolidated.com/bizoffer/proconnect/proconnectyourteam.
Read the complete Cerasis case study and others at
https://www.consolidated.com/business/resources/collateral/case-studies.
About Consolidated Communications
Consolidated Communications Holdings, Inc. (NASDAQ: CNSL) is a
leading broadband and business communications provider serving
consumers, businesses, wireless customers, and wireline carriers
across rural and metro communities in a 23-state service area.
Leveraging an advanced fiber network spanning 46,300 fiber route
miles, Consolidated Communications offers a wide range of
communications solutions, including high-speed Internet, data,
phone, security, managed services, cloud services and wholesale,
carrier solutions. From our first connection 125 years ago,
Consolidated is dedicated to turning technology into solutions,
connecting people and enriching how they work and live. Visit
www.consolidated.com for more information.
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version on businesswire.com: https://www.businesswire.com/news/home/20210112005169/en/
Sam Gett, Consolidated Communications
Samuel.Gett@consolidated.com 507.387.1866
Jennifer Spaude, Consolidated Communications
Jennifer.Spaude@consolidated.com 507.386.3765
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