RALEIGH, N.C., Nov. 16, 2021 /PRNewswire/ -- Bandwidth Inc.
(NASDAQ: BAND), a leading global enterprise cloud
communications company, today announced continued strong momentum
in the healthcare space as the company powers the telehealth
digital communications transformation--from large enterprises to
app developers.
"Bandwidth's value to healthcare providers is our ability to
offer a single, unified software platform for all their patient
digital engagement needs," said Brad
Roldan, Vice President of Product at Bandwidth. "With a
full suite of communication solutions including messaging, voice
calling, video and more, Bandwidth provides the tools to deliver a
better, more engaging patient experience."
While the global pandemic accelerated adoption of digital
patient communications, telehealth is here to stay. It now offers
an opportunity to reinvent care, leading to "improved healthcare
access, outcomes and affordability," according to
McKinsey.(1) By 2023,
GartnerⓇ estimates that "virtual encounters will
exceed face-to-face care delivery encounters, resulting in a
dramatic realignment of clinical care and health
IT."(2) Meanwhile, patients want more digital
communication, especially text messaging, from their healthcare
provider--and age is less and less of a barrier to electronic forms
of communication, according to a 2021 HIMSS survey sponsored by SR
Health.(3)
To enable this digital transformation, Bandwidth is trusted by
hospital systems, health and life sciences customers to move legacy
telephony to the cloud and leverage Bandwidth messaging, voice, and
911 in mission-critical use cases--including patient appointment
reminders and scheduling, prescription dosing and refill pickup,
vaccine notification, medical billing and intake forms, and virtual
waiting rooms. All of this is backed by Bandwidth's team of
experts, who help the healthcare space navigate complex and
changing communications rules and regulations in an effort to
provide customers with the solutions that are best for them and
their patients.
As a result, Bandwidth has become the platform of choice for
some of the largest and most innovative healthcare enterprises. For
example, a $16 billion, Fortune 200
managed care provider on the front lines of patient communication
recently selected Bandwidth to move its contact center operations
to the cloud. Bandwidth was uniquely able to power the customer's
entire communications stack--and provide tools and automation to
manage the system without requiring special telecom expertise.
Bandwidth also powers some of the leading patient engagement app
developers, including Providertech, Solutionreach, Weave and Yosi
Health. Yosi Health helps healthcare providers reduce patient
no-show rates and increase confirmation rates using Bandwidth's
software platform and messaging APIs.
More information about Bandwidth's healthcare-specific
offerings, including a fact sheet on creating a better healthcare
experience and other resources, is available here.
(1) McKinsey, "Telehealth: A quarter-trillion-dollar
post-COVID-19 reality?" by Oleg Bestsennyy, Greg Gilbert, Alex
Harris, and Jennifer Rost,
9 July 2021.
(2) Gartner, "Create Connected Care Pathways That Bridge Consumer
and Healthcare Provider Activities," by Mark Gilbert and Susan
Hull, refreshed 30 April
2021.
(3) 2021 HIMSS survey, "Patient Communication Preferences in 2021,"
sponsored by SR Health, May 2021.
About Bandwidth Inc.
Bandwidth (NASDAQ: BAND) is a
leading global enterprise cloud communications company that helps
connect people around the world with cloud-ready voice, messaging,
and emergency services. Backed by a global network of more than 60
countries reaching over 90 percent of GDP, companies like Cisco,
Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs
to easily embed communications into software and applications.
Bandwidth has more than 20 years in the technology space and was
the first Communications Platform-as-a-Service (CPaaS) provider to
offer a robust selection of APIs built around our own global
network. Our award-winning support teams help businesses around the
world solve complex communications challenges every day. More
information is available at www.bandwidth.com.
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SOURCE Bandwidth Inc.