Poste Italiane goes paperless with digital
processes and back-office automation on the Appian Low-Code
Platform
MILAN, June 22, 2022 /PRNewswire/ -- Appian (NASDAQ:
APPN) congratulates Poste Italiane for winning the 2022 Appian
Excellence in Low-Code Impact Award. This annual award recognizes
an individual or team using Appian to drive significant
transformation with measurable return-on-investment (ROI) within
their organization. The "Digital Desk" application enables the
Poste Italiane Customer Operations team to track and monitor all
back-office processes to achieve continuous improvement, contain
cost, and increase productivity through the Appian Low-Code
Platform and robotic process automation (RPA).
Appian (NASDAQ: APPN) congratulates Poste
Italiane for winning the 2022 Appian Excellence in Low-Code Impact
Award.
Appian provides Poste Italiane with a solution that is easy to
implement and quick to adopt with low impact on their existing
application landscape. The Italian company has been working with
Appian since 2018 to drastically reduce the cost of service and
increase production efficiency with these results:
- Digitalization of more than 70% of back-office documents
- Decrease inheritance processing time from over 30 days to just
eight days
- Improve case management efficiency by 70%
- Reduce credit declaration response times from 15 days to seven
days.
"Digitizing Poste Italiane's processes and becoming paperless
were the key drivers for a transformation that could support a new
digital economy," said Mirko Mschiatti, Group Chief Digital,
Technology, and Operating Officer at Poste Italiane. "Through our
partnership with Appian, we have seen significant improvements in
the way we do our business, reducing lead times by at least 25% and
the pressure on resources by 45% in some parts of the business,
while still achieving the same outcomes."
Poste Italiane has been an integral part of the Italian economy
for 160 years in supporting the country's growth and modernization.
In addition to distributing mail and parcels, the company also
provides mobile and telco solutions payments, financial and
insurance services. Listed on the Milan Stock Exchange since 2015,
Poste Italiane holds approximately €586 billion in financial assets
and serves 35 million customers with 121,000 employees in over
12,800 post offices in Italy.
Applications created on the Appian Low-Code Platform reduce the
complexity of processing back-office paperwork by digitizing and
optimizing workflows. With Appian, Poste Italiane's customer
service agents can now conduct fraud analysis and case management
using a single platform with an intuitive interface. Appian also
has auditing capabilities that allow Poste Italiane to easily
control and monitor its processes from start to finish, including
activities automated with RPA.
"The Appian Low-Code Platform remains an essential solution for
companies and organizations that want to digitize and improve their
services," said Silvia Fossati, Area
Vice President of Southern Europe
at Appian. "We are proud that Poste Italiane has chosen Appian for
their strategic digital transformation program and that this
long-term strategic partnership has helped improve services for
Italian citizens."
Read the Poste Italiane case study for more information.
About Appian
Appian is the unified platform for change. We accelerate
customers' businesses by discovering, designing, and automating
their most important processes. The Appian Low-Code Platform
combines the key capabilities needed to get work done faster,
Process Mining + Workflow + Automation, in a unified low-code
platform. Appian is open, enterprise-grade, and trusted by industry
leaders. For more information, visit appian.com.
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SOURCE Appian