Survey: Fewer than 50% of Enterprises Have Deployed Intelligent Automation Technology
March 12 2019 - 9:17AM
Survey: Fewer than 50% of Enterprises Have Deployed Intelligent
Automation Technology
Appian (NASDAQ: APPN) announced the third set of findings from its
Future of Work international survey, conducted by IDG and LTM
Research. Part three of the series looks specifically at
“intelligent automation,” defined as the integration of emerging
cognitive and robotic computing technologies into human-driven
business processes and customer interactions. These technologies
include artificial intelligence (AI), machine learning (ML), and
robotic process automation (RPA). The data shows an enormous
disconnect between the expected business benefits of intelligent
automation and a typical organization’s ability to realize those
benefits.
Business UrgencyLess than half (46%) of
organizations have deployed intelligent automation. This is despite
the fact that a large majority of IT leaders agree that effective
intelligent automation holds enormous potential for their
businesses:
- 86% of executives surveyed say intelligent
process integration will improve customer experience
- 68% say it will lead to improved customer
satisfaction
- 92% say it will make the employee experience
more rewarding
- 69% say it will lead to monetization of new
revenue
IT leaders in enterprise organizations across North America and
Europe feel tremendous urgency to take advantage of intelligent
automation. However, the vast majority admit their companies can’t
currently do it: 86% of executives interviewed
indicated that human work, AI systems, and robotic automation “must
be well-integrated by 2020,” yet only 12% of
executives said their companies “do this really well today.”
Challenges: Complexity & Lack of
StrategyWhile there are deployments of individual emerging
automation technologies, a lack of strategy and clear alignment to
business goals is resulting in siloed deployments and overwhelmed
internal application development teams. Less than half of surveyed
companies have deployed any form of intelligent automation. Fully
half of those companies boast IT staffs in excess of 20,000
employees. Specific pain-points include:
- 89% of respondents say their organizations
struggle to adapt with technology
- 80% say their organizations “fail to
understand how artificial intelligence would change
everything”
- 66% have difficulty integrating existing IT
investments and skills with demanding AI and RPA technology
- The need to change IT culture (44%) and
application development practices (31%) were the
next highest-ranked responses
To find out more about the state of intelligent automation, read
the full Future of Work Survey Report, Part Three.
MethodologyThe Future of Work survey, conducted
by IDG, gathered responses between August and September 2018.
Respondents comprised of 500 IT leaders (50% C-level, all Director
or above) at companies with over 1,000 employees. 50% of
respondents were U.S. based, and 50% were from Europe (U.K.,
France, Germany, and Spain). For this leg of the survey, that data
set was complemented by a 2019 survey of 100 North American IT
executives that was conducted by LTM Research.
About AppianAppian provides a low-code
development platform that accelerates the creation of high-impact
business applications. Many of the world’s largest organizations
use Appian applications to improve customer experience, achieve
operational excellence, and simplify global risk management and
compliance.
For more press-related information, please contact:
Nicole Greggs Director of Media Relations+1
703.260.7868Nicole.greggs@appian.com
Infographic: http://ml.globenewswire.com/Resource/Download/ac3e624b-e20b-4750-9964-8ec54afe1068
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