Airline teams up with AWS to introduce new
innovative digital services that personalize travel experiences for
customers
Today, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc.
company (NASDAQ: AMZN), announced that United Airlines (NASDAQ:
UAL) has selected AWS as its preferred cloud provider. AWS will
support United’s digital innovation, providing machine learning,
Internet of Things (IoT), analytics, databases, computing, storage,
and security capabilities to advance United’s industry-leading
efforts to transform the travel journey for customers through
digital technology.
“AWS’s superior portfolio of products and services, and its
focus on continuous innovation for its customers, is a complement
to United’s approach to technology,” said Linda Jojo, Executive
Vice President, Technology and Chief Digital Officer at United
Airlines. “United has an established track record of developing new
ways to use technology to improve the customer experience. Naming
AWS as our preferred cloud provider helps us to even further
accelerate how we innovate and deliver even more personalized and
scalable services for our customers and employees.”
The airline is using a wide range of AWS capabilities as it
leverages technology to transform the way their customers interact
with the airline. Working with AWS, United has already introduced a
number of industry-first enhancements for travelers, at an
incredible pace, including new features in United’s app and digital
channels to help customers understand and easily navigate COVID-19
travel restrictions.
Through United’s Travel-Ready Center, travelers can now easily
access testing or vaccine requirements needed for their specific
destination, upload testing and vaccination records, schedule a
COVID-19 test and complete country-specific required forms in
United’s app and on United.com. Using machine learning technology
from AWS and Amazon Elastic Kubernetes Service (Amazon EKS), a
managed container service to run and scale Kubernetes applications,
United customers can have critical travel documents reviewed in
near real-time before they arrive at the airport, making the
journey easier. United was the first airline to offer its customers
these services as part of an integrated experience in its app and
website.
United is also applying AWS technology, including analytics,
IoT, and machine learning, to optimize airport operations and help
airport employees drive nimble and scalable operations. Central to
this effort is United’s companywide analytics and machine learning
program, which uses AWS to innovate new services, drive
efficiencies, and respond faster to potential delays, allowing
United to scale to meet demand. For instance, United uses Amazon
SageMaker (AWS’s service that helps data scientists build, train,
and deploy machine learning models quickly) to predict irregular
operations and uncover insights to optimize customer service,
baggage routing, and flight scheduling.
“United Airlines operates one of the world’s largest airline
networks with more than 4,900 daily flights moving people and goods
across six continents, and it uses technology to reinvent the
customer experience. AWS provides proven reliability, breadth and
depth of services, and travel-industry expertise to United Airlines
as it delivers outstanding experiences across its business,” said
Matt Garman, Senior Vice President of Sales and Marketing at Amazon
Web Services, Inc. “Together, we are working to support United’s
vision of making air travel more seamless through digital solutions
to help improve the way people travel the world.”
About Amazon Web Services
For over 15 years, Amazon Web Services has been the world’s most
comprehensive and broadly adopted cloud offering. AWS has been
continually expanding its services to support virtually any cloud
workload, and it now has more than 200 fully featured services for
compute, storage, databases, networking, analytics, machine
learning and artificial intelligence (AI), Internet of Things
(IoT), mobile, security, hybrid, virtual and augmented reality (VR
and AR), media, and application development, deployment, and
management from 81 Availability Zones within 25 geographic regions,
with announced plans for 27 more Availability Zones and nine more
AWS Regions in Australia, Canada, India, Indonesia, Israel, New
Zealand, Spain, Switzerland, and the United Arab Emirates. Millions
of customers—including the fastest-growing startups, largest
enterprises, and leading government agencies—trust AWS to power
their infrastructure, become more agile, and lower costs. To learn
more about AWS, visit aws.amazon.com.
About Amazon
Amazon is guided by four principles: customer obsession rather
than competitor focus, passion for invention, commitment to
operational excellence, and long-term thinking. Amazon strives to
be Earth’s Most Customer-Centric Company, Earth’s Best Employer,
and Earth’s Safest Place to Work. Customer reviews, 1-Click
shopping, personalized recommendations, Prime, Fulfillment by
Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire
tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology,
Amazon Studios, and The Climate Pledge are some of the things
pioneered by Amazon. For more information, visit amazon.com/about
and follow @AmazonNews.
About United Airlines
United’s shared purpose is “Connecting People. Uniting the
World.” In 2019, United and United Express® carriers operated more
than 1.7 million flights carrying more than 162 million customers.
United has the most comprehensive route network among North
American carriers, including U.S. mainland hubs in Chicago, Denver,
Houston, Los Angeles, New York/Newark, San Francisco and
Washington, D.C. For more about how to join the United team, please
visit united.com/careers and more information about the company is
at united.com. United Airlines Holdings, Inc. is traded on the
Nasdaq under the symbol "UAL”.
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