Integrated Research, Creators of Prognosis, Unveils IR Brand and New Predictive Analytics
November 18 2014 - 7:45AM
Business Wire
- Company also shares vision to introduce
cognitive automation to its performance management solution
Integrated Research (ASX:IRI), leading global provider of
proactive performance management software for critical IT
infrastructure, payments and communications ecosystems, will now
market its solutions under the IR brand. The new brand better
presents the importance and relevance of IR in protecting critical
IT systems, and illustrates the company’s strategy of providing
automated software solutions that will shape and strengthen these
systems in the future.
Every second millions of critical systems and networks keep the
world ticking. And every second, thousands of teams work tirelessly
to maintain order but the threat of a problem is never far away. IR
makes sure these systems run at their best and predict
vulnerabilities before they arise.
Currently most performance management solutions are reactive,
diagnosing and solving problems after they happen. This means that
businesses are losing time, money and potentially customers. In
order to increase customer service levels and decrease associated
support costs for critical networks and systems such as contact
centers and payment networks, organizations need to adopt IT
environments with a stepped approach towards cognitive automation,
allowing IT to stop a problem even before it happens. IR is taking
the industry into the next phase of this process toward complete
system automation.
As a first step on this journey toward cognitive computing, IR
is also announcing new predictive analytics and automation
capabilities to its proactive performance management software,
Prognosis. New capabilities for its Prognosis solution include
Voice Quality 360, which offers a graphical view of a unified
communications network and the ability to track a call through its
entire network and application path, including across session
border controllers, without the need for dedicated network
probes.
In addition, Prognosis is delivering Intelligent Alerts. No
matter how many underlying systems are affected and alerts
generated, operators can now focus on a single incident without
losing it in a scrolling window. The root cause is clearly
identified along with a list of downstream impacts. Furthermore,
closing the ticket is automatic as Prognosis detects service
restoration and confirms root cause and downstream impacts have
been resolved.
“For over a quarter of a century, Fortune 500 companies have
counted on Prognosis to proactively manage the performance of their
communications and payments infrastructure, so we understand
intimately the IT challenges that large organizations face,” said
Darc Rasmussen, Managing Director and Chief Executive Officer, IR.
“Because of our experience, we know that the current reactive and
manual model of performance management software needs to change. As
we continue to move forward with an industry leading vision of the
future of performance management, we want our company name and
brand to reflect that.”
About IR
IR is the corporate brand name of Integrated Research Limited
(ASX:IRI), a leading global provider of proactive performance
management software for critical IT infrastructure, payments and
communications ecosystems. More than 1000 organizations in over 60
countries—including some of the world’s largest banks, airlines and
telecommunication companies rely on IR Prognosis to provide
business critical insights and ensure continuity-critical systems
deliver high availability and performance for millions of their
customers across the globe. For further information on IR, visit
www.ir.com.
Integrated ResearchMedia Inquiries:Kevin Ryder, +61 2 9966
1066media@ir.comwww.ir.com
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