Prognosis Now Certified for Integration with ServiceNow
August 12 2014 - 9:45AM
Business Wire
Integrated Research (ASX:IRI) today announced it has received
certification of its integration with ServiceNow. Certification by
ServiceNow signifies that Prognosis has successfully completed a
set of defined tests focused on integration interoperability,
security and performance. The certification also ensures best
practices are utilized in the design and implementation of
Prognosis integration with ServiceNow.
The integration enables customers of Integrated Research to use
ServiceNow IT service automation to reduce incident resolution
times, as well as improve reporting and upgrade capacity planning
for their Unified Communications (UC) ecosystems.
Prognosis performance management software provides enterprises,
service providers and contact centers with real-time insights into
UC assets such as IP phones, gateways and PBXs. The software
populates the ServiceNow configuration management database (CMDB)
with UC data, enabling companies to eliminate inconsistencies
between data sources, gain deep insights into their asset
portfolios and identify opportunities to make improvements.
“Once entered into the CMDB, information from UC assets is
synchronized and updated automatically to enable full lifecycle
management and Information Technology Infrastructure Library (ITIL)
compliance,” says John Dunne, Vice President of Products,
Integrated Research. “IT operations teams will also be able to use
an automated solution to reduce the time needed to resolve voice
and UC incidents and avoid costly escalations.”
Prognosis partners welcomed the integration, which deepens the
functionality and performance of the already market-leading
software. “By integrating with ServiceNow, the deep UC capabilities
of Prognosis are extended to a new level of operational support and
have paved the way to deliver additional value to our customers,”
says Henry Feusi, Director of Managed Services, Presidio.
“We look forward to working with Integrated Research to increase
efficiencies within our Managed Services offering by leveraging the
rich data delivered into ServiceNow through Prognosis,” Feusi adds.
“The Prognosis integration with ServiceNow will allow Presidio
resources to have a higher level of visibility amongst a larger
target audience, increasing efficiencies during trouble resolution
with increased impact for awareness and changes to the UC
environment.”
Prognosis also bridges the operations gap between vendors by
offering ‘single pane of glass’ management across Avaya, Cisco, and
Microsoft Lync UC ecosystems and complements the robust ServiceNow
portfolio of cloud-based IT service automation solutions.
About Integrated Research
Integrated Research (ASX:IRI) is a leading global provider of
proactive performance management software for critical IT
infrastructure, payments and communications ecosystems, and the
creator of the award-winning Prognosis® software. Organizations in
over 50 countries—including some of the world’s largest banks,
airlines and telecommunication companies rely on Prognosis to
provide business critical insights and ensure continuity-critical
systems deliver high availability and performance for millions of
their customers across the globe. For further information on
Integrated Research and Prognosis, visit www.ir.com.
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Media Inquiries:Integrated
ResearchKevin Ryder, +61 2 9966 1066media@ir.com
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