Verint Remains a Global Leader and Earns Perfect Customer Satisfaction Scores in New Contact Center Workforce Engagement Market Report
March 21 2024 - 8:30AM
Business Wire
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today
announced its achievement of perfect customer satisfaction scores
in all vendor categories in DMG Consulting LLC’s 2023-2024
Enterprise Workforce Engagement Management Product and Market
Report*. Verint has also maintained its leadership position in
contact center workforce engagement management (WEM) based on this
latest report.
The report provides an in-depth analysis of the contact center
WEM market, trends, competitive landscape, products, technology and
innovation and focuses on the necessary transition of WEM Suites to
next-gen platforms. It also examines how artificial intelligence
(AI) is transforming WEM solutions and extending their value and
benefits.
“The AI revolution is changing many aspects of how companies
interact with their customers and employees, requiring vendors to
reimagine their roles, contributions and how their capabilities are
procured," said Donna Fluss, president, DMG Consulting. "We’re only
in the beginning stages of AI, but there is no doubt that companies
need WEM functionality more now than ever, as executives search for
ways to effectively incorporate and leverage the power of and
benefits of AI into their operating departments. The contributions
and impacts of AI on the service world are not yet fully known, but
they will undoubtedly include new and enhanced WEM solutions that
help enterprises achieve their goals.”
Verint achieved top customer satisfaction scores (5.0 out of
5.0) in all 10 Vendor Satisfaction categories including:
implementation, training, professional services, innovation, vendor
communication, ongoing service and support, and overall vendor
satisfaction.
Perfect scores of 5.0 out of 5.0 were also achieved in all 10
categories for WEM product features satisfaction. Additionally,
Verint excelled in all seven of its evaluated WEM module
satisfaction categories.
"We are proud to be recognized again as a leader in DMG’s WEM
report. The Verint Open CCaaS Platform plays a key role in this
effort by bringing AI to life in the contact center," said David
Singer, vice president, go-to-market strategy at Verint. "It embeds
AI-powered specialized bots directly into workforce engagement
workflows ranging from flexible scheduling, automated quality
management and knowledge management to name a few. Today, Verint is
seamlessly delivering the power of AI directly to agents and
improving the experience for them as well as the customer.”
Visit Verint Workforce Engagement to learn more.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands
continuously elevate the customer experience (CX) and reduce
operating costs. More than 10,000 organizations in 175 countries –
including over 85 of the Fortune 100 companies – rely on Verint’s
open customer engagement platform to harness the power of data and
AI to maximize CX automation.
Verint, The Customer Engagement Company®, is proud to be
Certified™ by Great Place To Work®. Learn more at Verint.com.
*Source: DMG Consulting LLC’s 2023 – 2024 Enterprise Workforce
Engagement Management Product and Market Report, published December
2023.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2023, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are
trademarks of Verint Systems Inc. or its subsidiaries. Verint and
other parties may also have trademark rights in other terms used
herein.
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Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
Verint Systems (NASDAQ:VRNT)
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