Verint Acknowledged as Market Leader for Contact Center Applications in APAC by Frost & Sullivan
February 08 2024 - 8:30AM
Business Wire
Verint AI-Powered Open Platform Ranks First in Cloud and
On-Premises Workforce Management, Quality Monitoring, and Analytics
Advanced Application Solutions
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today
announced that it has been recognized as the leading workforce
management (WFM), quality monitoring (QM) and analytics solutions
provider in Asia Pacific (APAC) by the research firm Frost &
Sullivan.
The company’s contact center platform achieved the top market
share leadership scores from Frost & Sullivan for each of these
segments in a report entitled Asia-Pacific Contact Center
Applications Tracker, 2023*. Verint's leadership status was further
reinforced as it was named a leader in Frost & Sullivan’s
Evaluation of End-to-End Customer Experience Platform Landscape,
solidifying the company’s position as a dominant player in contact
center applications and operations.
Verint was also recognized as leading the WFM, QM and analytics
segments in multiple individual countries around the Asia Pacific
region, including Australia, India, Singapore, China, and Hong
Kong.
“Organizations are increasingly embracing cloud-based,
omnichannel solutions with advanced AI-powered analytics and
automation to ensure business continuity and competitive
differentiation in a post-pandemic landscape. Vendors like Verint
with its AI-powered open platform approach have been at the
forefront of these technological changes, further strengthening its
reputation as a market leader,” said Krishna Baidya, senior
director at Frost & Sullivan.
Verint’s President Asia Pacific, Ady Meretz is delighted by the
company's ongoing success and recognition across the region. “As
organizations continue to strive for CX automation, the Verint Open
Platform can meet our customers wherever they are on their
evolution, whether in the cloud or on-premises, and transform their
customer and agent experiences through AI-powered solutions. It's
gratifying to be celebrated by industry peers who help confirm our
leadership in these areas.”
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands
build enduring customer relationships by connecting work, data, and
experiences across the enterprise. More than 10,000 organizations
in 175 countries – including over 85 of the Fortune 100 companies –
are using the Verint Customer Engagement Platform to draw on the
latest advancements in AI, analytics, and an open cloud
architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at
Verint.com.
*Source: Frost & Sullivan, Asia-Pacific Contact Center
Applications Tracker, 2023
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2023, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are
trademarks of Verint Systems Inc. or its subsidiaries. Verint and
other parties may also have trademark rights in other terms used
herein.
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Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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