8x8 Announces New Technology Partner Ecosystem Tier to Empower Technology Partners to Solve Compelling Business Use Cases
January 23 2024 - 9:00AM
Business Wire
New 8x8 SellWith8™ Tier Offers Exclusive,
Highly Curated Experiences and Resources for Partners
8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud
communications platform provider, today announced SellWith8™, an
exclusive tier within the 8x8 Technology Partner Ecosystem,
allowing technology partners to solve compelling business use cases
for customers. The 8x8 Technology Partner Ecosystem program allows
customer-first organizations to enhance customer experiences by
deeply embedding cutting-edge technologies, including leading
artificial intelligence capabilities, into the 8x8 platform with
persistent data to enhance business intelligence, insights, and
analytics.
This new SellWith8 tier allows select partners to sell directly
with 8x8, increase go-to-market efforts, improve the depth of
integration, and jointly solve customer pain points. Additional
tier features include:
- A highly curated tier of invite-only partners selected for
their fit with relevant use cases, capabilities, security features,
and more.
- Direct access to the 8x8 product team for roadmap alignment and
co-development for tight integrations and to provide a native-like
user experience for tier partners and their customers.
- Exclusive joint go-to-market alignment, including co-marketing
promotion and demand generation, sales strategy coordination,
events, and incentives across companies and channel partners.
Awaken Intelligence, an inaugural SellWith8 partner, offers an
integration with the 8x8 Contact Center that provides real-time
agent guidance and assistance, supported by generative AI.
“The 8x8 Technology Partner Ecosystem has already demonstrated
remarkable success in meeting the business needs of customers and
we’re honored to be one of the first partners to join the SellWith8
tier of the program,” said Simon Black, CEO of Awaken Intelligence.
“Initial customer integrations showcase the beginning of what we
believe will be a fruitful partnership, allowing us to expand our
use case capabilities and attract new customers.”
The 8x8 Technology Partner Ecosystem transforms customer
experience and engagement by democratizing seamless,
next-generation, native integrations for organizations of all sizes
without requiring complex, custom development or exorbitant
overhead costs that have traditionally only been feasible for the
largest enterprises. Over 72% of customers in 8x8's ideal customer
profile have already deployed 8x8 Technology Partner Ecosystem
integrations.
Built on the 8x8 XCaaS™ (Experience Communications as a
Service™) platform open architecture, the program nurtures an
ecosystem of leading technology partners that encourages innovation
and provides enterprises with the solutions they need to provide
their own customers with exceptional experiences.
“To meet the continually evolving needs of customers, technology
providers need to have adaptability and flexibility within their
solutions,” said Victor Belfor, Global Vice President, Business
Development and Strategic Partnerships at 8x8, Inc. “Technology
Partner Ecosystems are critically important for all contact center
vendors; however, the breadth of integration options is only one
aspect of a vibrant ecosystem. With SellWith8, 8x8 is focusing on
the depth of integrations, and the exclusive nature of SellWith8
allows us to provide customers with a carefully curated set of
partners that offer deeper integrations into the platform,
frictionless onboarding processes, and better user
experiences.”
8x8 XCaaS is an integrated cloud contact center and unified
communications platform, which includes cloud contact center,
business phone, video meetings, team chat, and SMS capabilities in
a single-vendor solution. 8x8 XCaaS is a resilient, secure, and
compliant platform, which offers the highest levels of reliability
with a financially backed, platform-wide 99.999 percent uptime SLA
across an integrated cloud UCaaS and CCaaS solution.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business
communications as a leading Software as a Service provider of 8x8
XCaaS™ (Experience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between Unified Communications as a Service
(UCaaS) and Contact Center as a Service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, Twitter and Facebook.
8x8®, 8x8 XCaaS™, Experience Communications as a Service™,
Experience Communications Platform™ are trademarks of 8x8, Inc.
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