8x8 Extends XCaaS Platform AI Capabilities with Real-time Meeting Transcriptions and Smart Summarizations
January 18 2024 - 9:00AM
Business Wire
Intelligent Insights to Include AI-generated
Video Transcriptions, Summaries and Action Items Improve
Productivity and Efficiency
8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact
center and unified communications platform provider, today
announced the addition of AI-powered video meeting capabilities to
the 8x8 XCaaS platform, enabling users to access real-time AI
transcriptions, smart summaries, and follow up action items for
enhanced collaboration during and after meetings. The new features
highlight 8x8’s continued focus on platform innovation and
delivering AI-driven contact center and unified communications
solutions to improve productivity and efficiency.
“Almost 90% of companies participating in our research see the
value in deploying Generative AI meeting assistants,” says Irwin
Lazar, President and Principal Analyst, Metrigy. “By bringing its
8x8 XCaaS platform AI capabilities to video meetings, 8x8 can now
also help organizations improve productivity by reducing time spent
in post-meeting activities such as following up on action items and
summarizing key discussion points.”
Extending AI capabilities across the 8x8 XCaaS Platform empowers
organizations and their employees with:
- Smarter meetings: Meeting summaries enable asynchronous
information sharing and easy follow ups by outlining next steps and
action items, as well as meeting highlights and snapshots.
- Deeper collaboration: Meeting participants have richer, more
meaningful conversations and constructive meetings via intelligent
and seamless meetings transcriptions that easily distinguishes
between speakers and provides actionable, meaningful insights,
while reducing redundant and time consuming tasks such as taking
notes during a meeting.
- Better tracking: Link meeting artifacts directly to CRMs, such
as Salesforce, for easy, centralized access, tracking, and
reporting.
- Broader impact: Meet the needs of an increasingly global and
hybrid workforce, supporting modern work environments and user
expectations.
“Our continued AI-led innovations are motivated by our desire to
provide organizations with the technology and solutions that make
their customer engagement, communication and collaboration efforts
more effective and efficient,” said Hunter Middleton, Chief Product
Officer at 8x8, Inc. “These continuing AI enhancements to the 8x8
XCaaS platform underpin exactly what we’re striving to achieve –
superior employee and customer experiences – and we are deeply
committed to bringing to market features that add value to our
customers.”
The 8x8 XCaaS™ (Experience Communications as a Service™)
integrated cloud contact center and unified communications platform
includes cloud contact center, business phone, video meetings, team
chat, and SMS capabilities. 8x8 XCaaS is a resilient, secure, and
compliant platform, offering the highest levels of reliability with
a financially backed, platform-wide 99.999 percent uptime SLA
across an integrated cloud UCaaS and CCaaS solution.
About 8x8 Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business
communications as a leading software as a service provider of 8x8
XCaaS™ (Experience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between unified communications as a service
(UCaaS) and contact center as a service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, Twitter and Facebook.
8x8®, 8x8 XCaaS™, Experience Communications as a Service™ are
trademarks of 8x8, Inc.
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