Verint Open CCaaS Platform Named Best Customer Engagement Solution in UC Today Partner Awards
December 20 2023 - 8:30AM
Business Wire
Verint® (NASDAQ: VRNT), The Customer Engagement Company™ today
announced its Open CCaaS™ (Contact Center as a Service) Platform
has been named the winner in the Best Customer Engagement Solution
category at the UC Today Partner Awards.
The prestigious award recognizes Verint's commitment to
innovation, channel growth, exceptional partner experience and
market success.
Judges assessed vendors and service providers selling customer
engagement solutions through a partner channel. Verint demonstrated
its prowess in improving experiences, innovation, and partner
execution strategies that set it apart in the competitive
landscape.
Launched in June 2023, the Verint Open CCaaS Platform offers a
unique open architectural approach, distinguishing itself from
other market offerings. Verint's platform enables organizations to
modernize contact center operations at their own pace while
leveraging AI to drive CX automation. This approach enhances agent
and customer experiences by unifying engagement data, ensuring
continuous AI training, and augmenting the human workforce with
specialized AI-powered bots.
At the core of the Open CCaaS Platform is Verint Da Vinci™ AI,
which automates tasks, optimizes processes, and enhances agent
efficacy, and has more than 700 patents and patent applications.
The platform also fosters innovation via the Verint Connect web
portal. This marketplace allows partners to download components and
access Verint's technical community, accelerating contact center
innovations.
Verint collaborates with hundreds of partners worldwide.
Partner-friendly strategy and open platform empowers partners to
choose capabilities they want to resell and extends the platform
with new capabilities for added value.
“We are honored to receive the Best Customer Engagement Solution
award from UC Today,” says Verint’s John Bourne, senior vice
president of global channels and strategic alliances. “This
recognition underscores Verint's commitment to reimagining the
contact center landscape with our Open CCaaS Platform. Our focus on
openness and our global partner ecosystem is what drives our
customers’ success, and we are thrilled to see our innovations
acknowledged by the industry.”
Visit Verint Open CCaaS Platform to learn more.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands
continuously elevate the customer experience (CX) and reduce
operating costs. More than 10,000 organizations in 175 countries –
including over 85 of the Fortune 100 companies – rely on Verint’s
open customer engagement platform to harness the power of data and
AI to maximize CX automation.
Verint, The Customer Engagement Company®, is proud to be
Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2023, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CUSTOMER
ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE
ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or
its subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20231220325455/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
Verint Systems (NASDAQ:VRNT)
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