TENAQUIP Selects eGain for Digital Customer Service
December 12 2023 - 6:30AM
eGain Corporation (NASDAQ: EGAN), the knowledge automation platform
for customer engagement, announced that TENAQUIP Limited, a leading
distributor of industrial supplies, selected eGain for digital
customer service (DCS).
One of Canada’s Best Managed Companies, TENAQUIP is
committed to providing exceptional customer service, appropriately
named “Signature Service,” to match the high quality of products
they distribute.
The company sells and distributes over 40,000
products and 400,000 SKUs, taking a significant share of the orders
over email. Contact center agents process these orders, while also
handling inbound digital requests for customer service. The agents
were using Microsoft Outlook to pull orders from an inbox and
handle them. The process was manual, time-consuming, and
error-prone. Moreover, the contact center was not able to track
order status and the effectiveness and efficiency of agents
handling the orders and service queries.
The company selected eGain to modernize its digital
customer service. eGain was selected as the vendor of choice for
its rich DCS capabilities and eGain’s composable platform, which
allows easy integrations with existing call center, order
management and ERP systems. Contact center agents will engage with
customers in English and French.
“Our Signature Service is a central part of our
value proposition,” said Chris Oliver, Director of Operations at
TENAQUIP. “eGain will help us deliver on our service promise.”
“Rated #1 in knowledge-powered digital engagement
by Gartner, eGain is a pioneer in DCS,” said Ashu Roy, eGain CEO.
“We are pleased to help TENAQUIP elevate their customer and contact
center agent experience.”
About eGainInfused with AI and
analytics, eGain Knowledge Hub improves customer experience and
reduces agent effort with virtual assistance, self-service, and
modern agent desktop tools.
Visit www.eGain.com for more info.
eGain, the eGain logo, and all other eGain product
names and slogans are trademarks or registered trademarks of eGain
Corp. in the United States and/or other countries. All other
company names and products mentioned in this release may be
trademarks or registered trademarks of the respective
companies.
eGain media contact
Michael MessnerEmail: press@egain.comPhone: 408
636 4514
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