KKR Invests in Alchemer
May 18 2022 - 7:00AM
Business Wire
Investment to accelerate growth of leading
customer experience software provider
KKR, a leading global investment firm, and Alchemer (the
“Company”), a global leader in Customer Experience (CX) and
voice-of-the-customer (VoC) technology, today announced that KKR
has made a significant majority investment in the Company. The
investment will support the continued acceleration of Alchemer’s
growth through marketing, product innovation, industry partnerships
and strategic mergers and acquisitions. Financial terms were not
disclosed.
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Founded in 2006, Alchemer is a leading provider of CX and VoC
software that helps businesses collect, analyze and leverage
customer and employee feedback to proactively drive better
engagement, retention, and user experiences. Alchemer serves more
than 13,000 global customers, including a large number of Fortune
500 companies.
“We are very excited to have KKR as an investor in Alchemer. We
believe this transaction will benefit our customers and employees
by accelerating our investment in Experience Management,” said
David Roberts, CEO of Alchemer. “KKR shares our vision for the CX
industry’s role in translating customer feedback into action, and
having access to KKR’s expertise, capital and resources will put
Alchemer in an even better position to deliver on this critical
mission.”
The investment in Alchemer builds upon KKR’s experience
investing in the software sector globally, with recent investments
including Autodata, Calabrio, Cegid, Corel, Cloudera, Epicor,
Exact, and OneStream, among others.
“Alchemer has built a differentiated, best-in-class platform
that is helping companies form deeper and more meaningful
relationships with their customers and other stakeholders,” said
John Park, Head of Americas Software Private Equity at KKR. “Demand
for user experience solutions is growing as companies increasingly
prioritize customer and employee engagement. We believe Alchemer
has the right model and team to serve this growing need and look
forward to supporting its continued innovation and growth.”
Alchemer is the first investment for KKR Ascendant, a new
strategy within KKR’s Americas Private Equity platform focused on
investing in middle market businesses across the same sectors and
themes as the broader platform.
“We see a significant and growing opportunity to use our leading
platform and resources to help high-quality middle-market
businesses grow, scale and create value for their customers and
employees,” said Pete Stavros and Nate Taylor, Co-Heads of KKR
Americas Private Equity. “With its strong fundamentals, talented
management team and differentiated business model, Alchemer is
exactly the type of company that we want to invest in, and we look
forward to helping this great business reach new heights.”
Alchemer will implement KKR's broad-based employee ownership
program, which will make all employees owners of the Company
alongside KKR. This strategy is based on the belief that employee
engagement is a key driver in building stronger companies. Since
2011, KKR has awarded billions of dollars of total equity value to
over 45,000 non-management employees across more than 25 companies.
Last month, KKR joined more than 60 organizations in becoming a
founding partner of Ownership Works, a nonprofit created to support
public and private companies transitioning to shared ownership
models.
William Blair served as financial advisor and Perkins Coie
served as legal counsel to Alchemer. Jefferies LLC served as
financial advisor and Simpson Thacher & Bartlett LLP served as
legal counsel to KKR.
About Alchemer
Alchemer offers the world’s most flexible feedback and data
collection platform, with twice as many question types and a
low-code design that allows innovative thinkers across
organizations to solve real business problems cost-effectively.
Alchemer serves more than 13,000 global customers, including a
large number of Fortune 500 companies. For more information about
Alchemer visit www.alchemer.com.
About KKR
KKR is a leading global investment firm that offers alternative
asset management as well as capital markets and insurance
solutions. KKR aims to generate attractive investment returns by
following a patient and disciplined investment approach, employing
world-class people, and supporting growth in its portfolio
companies and communities. KKR sponsors investment funds that
invest in private equity, credit and real assets and has strategic
partners that manage hedge funds. KKR’s insurance subsidiaries
offer retirement, life and reinsurance products under the
management of Global Atlantic Financial Group. References to KKR’s
investments may include the activities of its sponsored funds and
insurance subsidiaries. For additional information about KKR &
Co. Inc. (NYSE: KKR), please visit KKR’s website at www.kkr.com and
on Twitter @KKR_Co.
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version on businesswire.com: https://www.businesswire.com/news/home/20220518005279/en/
For Alchemer: Sherri Walkenhorst Connect Marketing (801)
373-7888 sherriw@connectmarketing.com
For KKR: Julia Kosygina and Miles Radcliffe-Trenner 212-750-8300
media@kkr.com
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