FIVN Five9 Inc

In an interview with Capital Market Laboratories (CMLviz), Chief Executive Officer of Five9 Rowan Trollope had a clear message:

1. The acquisition of San Francisco-based Inference Solutions could roughly double the company’s total addressable market.
2. The dual drivers of enterprise transitions to cloud and digitization have been “turbo-charged” by COVID-19.
3. Some of the changes due to COVID-19 are a permanent feature of the business landscape going forward: “[T]his is a labor shift from in-person to contact center. And I don’t think that’s going to go back.”

In a far-ranging interview with the CEO we discussed the future of the business, the impact of COVID-19, the impact of the innovation surrounding Alexa and Google Assistant, and all of technology.

Read: Five9 (FIVN) CEO Rowan: This technology is going to double our addressable market

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Alicia Newman, Director Client Services

Capital Market Laboratories

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