Keysight Technologies Bolsters Technical Support Services in Response to Growing Customer Demand for Test & Measurement Exper...
September 09 2020 - 11:00AM
Business Wire
90% of surveyed test engineers state they would
value access to testing expertise from outside their
organization
Keysight Technologies, Inc. (NYSE: KEYS), a leading technology
company that helps enterprises, service providers and governments
accelerate innovation to connect and secure the world, today
announced it has expanded the company’s KeysightCare program to provide a growing customer
base with fast, reliable access to priority technical support.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20200909005764/en/
Keysight Technologies today announced it
has expanded the company's KeysightCare program to provide a
growing customer base with fast, reliable access to priority
technical support. (Photo: Business Wire).
KeysightCare is a scalable and comprehensive support model
offering best-in-class test and measurement expertise through a
dedicated, proactive single point of contact for instruments,
software, application measurements and test. This integrated
support model is now available with five tiers to meet the specific
hardware, software and technical support needs of customers.
On August 24, 2020, Keysight
released the results of a 3rd party survey that showed nearly all companies that
design and develop electronic products experience costly and
preventable delays related to test equipment configuration,
maintenance or training issues. The survey found that 97% of
respondents had experienced production delays that directly caused
revenue loss to their business, and 90% of respondents said they
would value access to testing expertise from outside the
organization and that their test teams would work more efficiently
with faster access to technical support experts and knowledge
resources.
The newest offering in the KeysightCare portfolio is
KeysightCare Technical Support, tailored to cover all Keysight
instruments at a customer site, regardless of performance level,
use model, warranty period or discontinuance status. Since November
2018, classic KeysightCare Assured is included with the majority of
newly delivered Keysight instruments and software. However,
customers still operate previously acquired equipment in R&D
and manufacturing test setups, which require fast predictable
access to technical support experts.
KeysightCare Technical Support provides for committed response
time from a live technical support expert, as well as access to
technical expertise through the KeysightCare
portal and a knowledge center 24x7, which contains decades
of R&D expertise in thousands of technical articles and
programming examples on leading edge technologies.
“Our customers demand faster access to technical support when
challenges arise in operating test and measurement instruments and
software,” said Ted Burns, Global Director of KeysightCare. “Since
Keysight implemented KeysightCare in 2018, we’ve been able to
improve committed response times by 50 percent, while continuing to
invest in our global support infrastructure, empowering our
customers to mitigate project risk and get products to market
faster. KeysightCare helps customers remove barriers to success
through a committed, accessible, and proactive engagement with our
measurement experts.”
KeysightCare is offered in five service levels:
- NEW KeysightCare Technical Support – This entry level
technical support offering, removes technical barriers with less
than two business days committed response time by technical support
and application engineers.
This level is tailored to cover all Keysight instruments at a
customer site, regardless of performance level, use model, warranty
period, or discontinuance status.
- KeysightCare Assured Delivers Fast Support – This
level offers committed four-business-hour technical response,
repair coverage with ten-business-day repair turnaround time, and
proactive firmware notifications.
- KeysightCare Enhanced Delivers Priority Support –
This level offers committed two-business hour technical response,
repair coverage with seven-business-day repair turnaround time,
calibration coverage with five-business-day turnaround time, and
proactive firmware notifications.
- KeysightCare Performance Delivers Enterprise Support
– This level offers committed two-clock hour technical
response, repair coverage with five-business-day turnaround time,
calibration coverage with three-business-day turnaround time,
proactive firmware notifications, and 24x7 emergency response.
- KeysightCare Software – This level delivers subscription
support and protects software investment with flexible licensing
options to maintain budget control and balance project’s
requirements. Software remains always current with the latest
enhancements and measurement standards.
Pricing:
KeysightCare delivers support in the test and measurement
industry with fast committed response times for repair, calibration
and technical support. KeysightCare is value priced compared to
purchasing individual service offerings such as warranty, repair or
calibration while adding significant value and project risk
mitigation. Similarly, volume agreements for KeysightCare Technical
Support for installed base coverage of departments, labs or sites
are more economical compared to individual asset coverage.
Additional Information is available as follows:
- www.keysightcare.com
- https://www.youtube.com/watch?v=HSAazD-x_x0&feature=youtu.be
- https://www.keysight.com/us/en/assets/3120-1400/flyers/KeysightCare-Solution-Selection-Matrix.pdf
- https://www.keysight.com/us/en/assets/7018-06347/brochures/5992-3373.pdf
About Keysight Technologies
Keysight Technologies, Inc. (NYSE: KEYS) is a leading technology
company that helps enterprises, service providers and governments
accelerate innovation to connect and secure the world. Keysight's
solutions optimize networks and bring electronic products to market
faster and at a lower cost with offerings from design simulation,
to prototype validation, to manufacturing test, to optimization in
networks and cloud environments. Customers span the worldwide
communications ecosystem, aerospace and defense, automotive,
energy, semiconductor and general electronics end markets. Keysight
generated revenues of $4.3B in fiscal year 2019. More information
is available at www.keysight.com.
Additional information about Keysight Technologies is available
in the newsroom at https://www.keysight.com/go/news and on
Facebook, LinkedIn, Twitter and
YouTube.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200909005764/en/
KEYSIGHT TECHNOLOGIES CONTACTS: Geri Lynne LaCombe,
Americas/Europe +1 303 662 4748 geri_lacombe@keysight.com
Fusako Dohi, Asia +81 42 660-2162 fusako_dohi@keysight.com
Keysight Technologies (NYSE:KEYS)
Historical Stock Chart
From Aug 2024 to Sep 2024
Keysight Technologies (NYSE:KEYS)
Historical Stock Chart
From Sep 2023 to Sep 2024