FREMONT, Calif., May 21, 2019 /PRNewswire/ -- Concentrix is
positioned as a Leader in the Everest Group CX Analytics Services
PEAK Matrix Assessment 2019. In measuring Concentrix
capability, Everest Group noted a strong focus on innovation,
proven capability in market impact and vision, and a clear
investment strategy to further boost its advanced analytics and AI
capabilities.
More than ever, CX analytics solutions are being used to drive
business value by better understanding customer behavior, improve
the bottom line, and increase customer and brand
engagement.
"We are delighted to be positioned in the Leader category," said
Jyllene Miller, Concentrix Senior
Vice President, Marketing and Emerging Business. "This assessment
strongly validates that our investment and capabilities in
analytics is differentiated in the market, drives significant value
to our clients, and showcases our leadership in the industry."
"Brands have a growing need to create more personalized,
technology-driven solutions for their end-customers," said
Kathy Juve, Concentrix Senior Vice
President, Analytics and Consulting. "As a result, clients
are increasingly relying on Concentrix to provide the analytics
technology, insights, and professional services to achieve these
critical objectives."
"Concentrix emerged as a leader because of its strong suite of
analytics tools and partner vendors, focus on advanced analytics
and artificial intelligence capabilities, and adoption of a
consulting-led approach in engagements. Recent acquisitions have
further expanded its capabilities to offer end-to-end analytics
services to its clients. With a clear investment strategy and focus
on innovation, Concentrix is well placed to help its clients with
tailored analytics services and, more broadly, achieve their CX
goals," said Skand Bhargava,
Practice Director, Everest Group.
The Everest Group (CX) Analytics Services PEAK Matrix™ report
focuses on CX analytics services delivered stand-alone or as part
of broader Contact Center Outsourcing (CCO) engagements. A
report highlighting Concentrix capability is available for download
at https://bit.ly/2VGJ4Q3
About Concentrix
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation
(NYSE: SNX), is a technology-enabled global business services
company specializing in customer engagement and improving business
performance for some of the world's best brands. Every day, from
more than 40 countries and across 6 continents, our staff delivers
next generation customer experience and helps companies better
connect with their customers. We create better business outcomes
and differentiate our clients through technology, design, data,
process, and people. Concentrix provides services to clients in ten
industry verticals: automotive; banking and financial services;
insurance; healthcare; technology; consumer electronics; media and
communications; retail and e-commerce; travel and transportation;
energy and public-sector. We are Different by Design. Visit
www.concentrix.com to learn more.
About SYNNEX
SYNNEX Corporation (NYSE: SNX) is a Fortune 200 corporation and
a leading business process services company, providing a
comprehensive range of distribution, logistics and integration
services for the technology industry and providing outsourced
services focused on customer engagement strategy to a broad range
of enterprises. SYNNEX distributes a broad range of information
technology systems and products, and also provides systems design
and integration solutions. Concentrix, a wholly-owned subsidiary of
SYNNEX Corporation, offers a portfolio of strategic solutions and
end-to-end business services around customer engagement strategy,
process optimization, technology innovation, front and back-office
automation and business transformation to clients in ten identified
industry verticals. Founded in 1980, SYNNEX Corporation operates in
numerous countries throughout North and South America, Asia-Pacific and Europe. Additional information about SYNNEX
may be found online at www.synnex.com.
Safe Harbor Statement
Statements in this news release that are forward-looking, such
as features and capabilities of products and services, product
offering expansion, technology trends, and general success of
collaborations, involve known and unknown risks and uncertainties
which may cause the Company's actual results in future periods to
be materially different from any future performance that may be
suggested in this release. The Company assumes no obligation to
update any forward-looking statements contained in this
release.
Copyright 2019 Concentrix Corporation. All rights reserved.
SYNNEX and CONCENTRIX are registered trademarks of SYNNEX
Corporation, Reg. U.S. Pat. & Tm. Off., used under permission.
PEAK Matrix is a registered trademark of Everest Global, Inc., Reg.
U.S. Pat. & Tm. Off. All other names and marks are the property
of their respective holders.
SNX-G
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SOURCE Concentrix