Accenture & Google Cloud Expand Strategic Collaboration, Announce New Enterprise Solutions in Customer Experience Transformat...
April 10 2019 - 11:59AM
Business Wire
Companies team to create solutions using Google
Cloud artificial intelligence (AI) and machine learning (ML)
technology for Fortune 2000 clients in the financial services,
insurance, energy, utilities, travel, retail, communications, media
and technology industries
GOOGLE CLOUD NEXT -- Expanding the scope of the Accenture Google
Cloud Business Group, Accenture (NYSE: ACN) and Google Cloud, part
of Alphabet Inc. (NASDAQ: GOOG, GOOGL), today announced the
companies are collaborating on solutions to help enterprises
modernize and improve their customers’ experiences in three main
areas: enabling multi-channel customer interactions, improving data
management, and creating services for hyper-personalization in
marketing, sales and services.
The first priority area of focus is to help clients enable
multi-channel customer interactions and improve access to
self-service and issue resolution capabilities, while decreasing
the cost to service each customer. The effort will leverage Google
Cloud’s data and AI capabilities, specifically the Contact Center
AI (CCAI) solution, which enables end-to-end customer interaction
across voice and digital channels.
In addition to improving the end-user experience, Accenture will
leverage Google Cloud’s AI and data management capabilities to
build solutions that will help clients use data to better
understand their customers. By breaking down data silos across
customers, channels, and products, these solutions can provide
clients with a real-time, 360-degree view of customers, generating
new insights, powering new strategies for growth and improving
customer satisfaction.
Finally, the two companies are also teaming on the fast-emerging
area of hyper-personalization to help customers transform their
marketing, sales and services data into contextually relevant
services. By leveraging Google Cloud’s AI and ML capabilities and
more secure, trusted high performance cloud infrastructure,
organizations can turn data into business insights that can be
applied to help increase customer response rates, lifetime value
and loyalty.
“Leading organizations are actively working to gain a
competitive advantage by providing differentiated experiences and
omni-channel interactions with their customers,” said Paul
Daugherty, chief technology & innovation officer at Accenture.
“Expanding the scope of our collaboration is a great example of how
Accenture and Google Cloud are fueling the next generation of
digital innovation and business growth by harnessing the power of
AI that can deliver real outcomes for our clients.”
Thomas Kurian, CEO at Google Cloud, added, “There is a
tremendous opportunity for Fortune 2000 customers to modernize
their customer engagement models. Combining Google Cloud’s leading
AI and ML capabilities with Accenture’s trusted enterprise
transformation capability enables us to develop real, actionable
solutions that enterprise customers can start building on
today.”
The companies are collaborating through the Accenture Google
Cloud Business Group, which focuses on developing industry-based
solutions in high-growth areas to accelerate clients’ adoption of
Google Cloud.
Accenture has delivered more than 21,000 cloud transformations
in nearly every industry. Accenture was selected as the 2018 Google
Cloud Global Social Impact Partner of the Year and as a finalist
for the 2018 Google Cloud Services Partner of the Year.
For more information on the Accenture Google Cloud Business
Group, visit
https://www.accenture.com/us-en/service-accenture-google-business-group.
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries
and all business functions — underpinned by the world’s largest
delivery network — Accenture works at the intersection of business
and technology to help clients improve their performance and create
sustainable value for their stakeholders. With 477,000 people
serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives. Visit us
at www.accenture.com.
About Google Cloud
Google Cloud is widely recognized as a global leader in
delivering a secure, open and intelligent enterprise cloud
platform. Our technology is built on Google’s private network and
is the product of nearly 20 years of innovation in security,
network architecture, collaboration, artificial intelligence and
open source software. We offer a simply engineered set of tools and
unparalleled technology across Google Cloud Platform and G Suite
that help bring people, insights and ideas together. Customers
across more than 150 countries trust Google Cloud to modernize
their computing environment for today’s digital world.
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version on businesswire.com: https://www.businesswire.com/news/home/20190410005141/en/
Hannah UnkeferAccenture+1 206 839
2172hannah.m.unkefer@accenture.com
Daniel GabisGoogle Clouddanielgabis@google.com
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