ATLANTA, Nov. 14, 2018 /PRNewswire/ -- Today is National
Utility Scam Awareness Day, and Georgia Power is providing
customers ways to protect themselves from scams.
Georgia Power urges customers to be cautious when contacted by
an unverified person claiming to be a Georgia Power representative.
The company will never ask a customer to provide a credit card
or pre-paid debit card number over the phone, doesn't send
employees into the field to collect payment in person or ask a
customer to pay anywhere other than a business office or Authorized
Payment Location.
Georgia Power also provides the following guidance for
customers:
- If an account becomes past due, Georgia Power will contact the
customer via a prerecorded message to the primary account telephone
or by letter requesting that the customer call Georgia Power to
discuss the account.
- If a customer receives a suspicious call from someone claiming
to be from Georgia Power and demanding payment to avoid
disconnection, the customer should contact the company's 24-hour
customer service line at 888-660-5890. Customers can also contact
customer service via email at www.georgiapower.com or stop by a
local Georgia Power business office.
- If an employee needs to visit a customer's home or business for
a service-related issue, they will be in uniform and present a
badge with a photo, their name and the company's name and logo.
They will also be in a vehicle marked with the company's logo.
Georgia Power is committed to exposing the tricks scammers use
to steal money and sharing the information customers can use to
protect themselves. The company reminds customers through
public service announcements (PSA) how they can defend themselves
against scammers and how they can avoid falling victim to common
mistakes. The PSAs were produced
in English and Spanish and can be viewed on the
company's YouTube channel.
Additional information about frequent scams and how the company
works to protect customers is available at
http://www.georgiapower.com/in-your-community/scam-alert.
About Georgia Power
Georgia Power is the largest
subsidiary of Southern Company (NYSE: SO), one of the nation's
largest generators of electricity. Value, Reliability, Customer
Service and Stewardship are the cornerstones of the company's
promise to 2.5 million customers in all but four of Georgia's 159 counties. Committed to
delivering clean, safe, reliable and affordable energy at rates
below the national average, Georgia Power maintains a diverse,
innovative generation mix that includes nuclear, coal and natural
gas, as well as renewables such as solar, hydroelectric and
wind. Georgia Power focuses on delivering world-class
service to its customers every day and the company is consistently
recognized by J.D. Power and Associates as an industry leader in
customer satisfaction. For more information, visit and connect with
the company on Facebook (Facebook.com/GeorgiaPower) and Twitter
(Twitter.com/GeorgiaPower).
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SOURCE Georgia Power