Philippine Veterans Bank Embarks on Digital Transformation to Serve Customers in New Ways
September 03 2018 - 10:45PM
Business Wire
Bank will move to a Fiserv platform and add
digital banking capabilities for the first time
Fiserv, Inc. (NASDAQ: FISV), a leading global provider of
financial services technology solutions, today announced that
Philippine Veterans Bank has selected Fiserv to help enable the
bank’s digital transformation. The bank will launch digital banking
capabilities for the first time as it focuses on delivering a
unified customer experience that spans physical and digital
channels.
“We were confident choosing Fiserv because they have a proven
record of successfully launching digital banking capabilities, and
we knew they could help us navigate new areas,” said Camille
Maricelle M. Canullas, senior vice president and information
technology group head, Philippine Veterans Bank. “We’re putting in
place technology that will enable us to better serve existing
customers and attract new ones. Our staff will have a more
comprehensive view of customer relationships, and customers will
have access to digital services aligned with how they live and
work.”
The bank will use DigitalAccess from Fiserv for online and
mobile banking, extending the customer experience in new ways.
DigitalAccess, which will integrate with the bank's core account
processing platform, enables digital onboarding to allow customers
to open bank accounts and apply for loans and other banking
products without having to visit a bank branch. Additional features
include personal financial management tools, online mobile phone
top-up capabilities, biometric authentication, actionable push
notifications, and ATM and branch location searches.
In the future, as bank customers interact through branch and
digital channels, they will be able to get the most up-to-date
account information no matter which channels they use.
“To support the growing needs of more mobile and digitally savvy
customers, more financial institutions are embarking on the path of
digital transformation,” said Marc Mathenz, managing
director, Asia Pacific, Fiserv. “Veterans Bank is
reinforcing their commitment to serving their customers with their
decision to move to new technology that will facilitate
interactions across physical and digital channels, allowing the
bank to provide seamless financial services to customers.”
Fiserv solutions enable clients to achieve best-in-class
results in 16 countries across Asia Pacific. Fiserv provides a
range of solutions to clients, including some of the largest banks
in Australia, Thailand, and Indonesia, through its
more than 6,000 associates in the region and offices
in Sydney and Singapore.
Worldwide, Fiserv supports more than 12,000 clients in
over 80 countries with nearly 24,000 associates.
Available to financial institutions outside the United
States, DigitalAccess is designed to help meet the needs of new and
growing financial institutions that require a solution with
packaged and easy to deploy functionality. DigitalAccess offers the
agility to meet fast-changing business and customer requirements,
including the ability to scale as the business grows.
In a world moving faster than ever before, Fiserv helps clients
deliver solutions in step with the way people live and work today –
financial services at the speed of life. Learn more at
fiserv.com.
About Philippine Veterans Bank
Philippine Veterans Bank is a private commercial bank in the
Philippines owned by Filipino World War II veterans and their
heirs. It has 60 branches strategically located nationwide and
caters to both corporate and retail financial markets. It is also
an authorized government depository bank. As part of its charter,
20% of PVB’s annual net income is entrusted to the Board of
Trustees for the Veterans of World War II (BTVWWII) for the benefit
of World War II veterans and their descendants.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create
and deliver financial services experiences in step with the way
people live and work today. For more than 30 years, Fiserv has been
a trusted leader in financial services technology, helping clients
achieve best-in-class results by driving quality and innovation in
payments, processing services, risk and compliance, customer and
channel management, and insights and optimization. Fiserv is a
member of the FORTUNE® 500 and has been named among the FORTUNE
Magazine World's Most Admired Companies® for five consecutive
years, recognized for strength of business model and innovation
leadership. For more information, visit fiserv.com.
FISV-G
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Tripti GusainRuder Finn Asia for
Fiservgusaint@ruderfinnasia.com+65 8368 9557orAnn CaveDirector,
Public RelationsFiserv, Inc.ann.cave@fiserv.com+1 678-325-9435
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