BOSTON, July 17, 2018 /PRNewswire/ -- Santander Bank's Business Banking clients are
being introduced to a new Bank Operating System this week in a move
that will deliver a superior digital experience for customers that
is as configurable and personalized as it is fast and easy-to-use.
The Bank today announced it has integrated nCino's Bank Operating
System with its Business Banking segment. A worldwide leader in
cloud banking, nCino's cloud-based platform is accessible to
customers from any device and will cut the time it takes the Bank
to deliver loan decisions from start to finish by approximately 40
percent.
Amir Madjlessi, executive vice
president and managing director of Business Banking at Santander
said, "Respecting our customers means giving them more insight into
the loan process and getting them their money faster without any
impediments so they can focus on running their businesses. nCino's
platform automates the lending process from start to finish in a
way that ensures a seamless, transparent experience for our
customers that reduces delays and inefficiencies and securely
connects our clients to our bankers whenever they need them with
the touch of a button."
"Innovative institutions such as Santander Bank understand the importance of
ensuring the customer experience is as fast, easy and intuitive as
possible," said Pierre Naudé, CEO of nCino. "The Bank also
recognizes that a shiny front end means nothing if the middle and
back office doesn't embrace at least the same degree of automation
and intelligence. By implementing nCino's Bank Operating System,
Santander is transforming processes from within and while engaging
their customers, offering transparency and speed to customers while
reducing overall costs and boosting efficiency."
Santander is deploying nCino in partnership with Accenture to
provide the Bank's customers with a personalized experience while
empowering its business bankers with an end-to-end solution that
seamlessly combines customer relationship management (CRM), loan
origination, account opening, workflow, enterprise content
management, and instant reporting capabilities. The Bank will
continue introducing additional features of nCino's Bank Operating
System into 2018, beginning with the Online Application and
Customer Portal capabilities, enabling real-time application and
workflow management tools that deliver a superior customer
experience while also reducing paperwork and increasing
efficiencies for the Bank.
Accenture helped Santander Bank
implement a number of nCino's cutting edge features, including
integrated auto-decisioning, risk rating, and spreading
capabilities — which provides a centralized location to add
financial information for an institution's borrowers, co-borrowers,
guarantors and related entities. The configurable financial
spreading tool supports credit analysis within a financial
institution's underwriting process to bring more speed and
intuitiveness to these functions.
"We're excited to leverage our cloud and credit expertise to
deliver a solution that provides Santander with a robust and
centralized banking platform," said Jared
Rorrer, a managing director in Accenture's Banking practice
and nCino global practice lead. "With nCino's Bank Operating
System, Santander is even better positioned to exceed the service
expectations of its business customers."
Madjlessi added, "This platform is one of several
customer-focused innovations we've introduced recently to benefit
our business banking customers and ensure their experiences with
Santander are positive and meeting their evolving needs."
Last year, Santander debuted Santander Treasury Link – an online
treasury management platform designed to meet the specific cash
management needs of both its business banking and commercial
clients. And, in 2016, the Bank launched a multi-feature
mobile app created to meet the unique needs of business banking
customers. Using their mobile devices, customers can deposit up to
$15,000 per day into their accounts
without visiting a branch or ATM and easily transfer funds between
business and personal accounts. Additional features include 'Quick
Balance,' which allows customers to check their balances in up to
three Santander accounts without signing into mobile banking.
Santander Bank, N.A. is
one of the country's largest retail and commercial banks with
$74.5 billion in assets. With its
corporate offices in Boston, the
Bank's approximately 9,600 employees, over 600 branches, more than
2,000 ATMs and 2.1 million customers are principally located in
Massachusetts, New Hampshire, Connecticut, Rhode
Island, New York,
New Jersey, Pennsylvania and Delaware. The Bank is a wholly-owned
subsidiary of Madrid-based Banco
Santander, S.A. (NYSE: SAN) - one of the most respected banking
groups in the world with more than 125 million customers in the
U.S., Europe, and Latin America. It is managed by Santander
Holdings USA, Inc., Banco
Santander's intermediate holding company in the U.S. For more
information on Santander Bank,
please visit www.santanderbank.com.
nCino is the worldwide leader in cloud banking. With its
Bank Operating System, built on the Salesforce platform, financial
institutions can deliver the speed and digital experience that
customers expect, backed by the quality and transparency that
bankers need. Follow @nCino or visit www.ncino.com.
Accenture is a leading global professional services
company, providing a broad range of services and solutions in
strategy, consulting, digital, technology and operations. Combining
unmatched experience and specialized skills across more than 40
industries and all business functions – underpinned by the world's
largest delivery network – Accenture works at the intersection of
business and technology to help clients improve their performance
and create sustainable value for their stakeholders. With
approximately 449,000 people serving clients in more than 120
countries, Accenture drives innovation to improve the way the world
works and lives. Visit us at www.accenture.com.
Media Contacts:
Ann
Davis
617-757-5891
ann.davis@santander.us
Nancy Orlando
617-757-5765
nancy.orlando@santander.us
View original content with
multimedia:http://www.prnewswire.com/news-releases/santanders-new-operating-platform-from-ncino-ensures-faster-loan-processing-and-an-optimal-experience-for-business-banking-customers-300682156.html
SOURCE Santander Bank, N.A.