Elavon Transforms Hotel Guest Experience by Offering Digital Payments for Gift Orders, Events and More
June 20 2018 - 12:23PM
Business Wire
Converge Hospitality eliminates paper payment
process, fills security and resource gap for hotels
Elavon just eliminated the need for hotels to print and store
paper copies of customer card data. Today, the leading global
payments provider announced Converge Hospitality, a digital
invoicing system for the hotel industry. The system makes it safer
and more convenient for customers to pay for deposits on events and
concierge-like services at hotels, while eliminating the need to
send card data remotely.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20180620006004/en/
Converge Hospitality: How It Works
(Graphic: Elavon)
Currently, hotel guests are required to call, fax or email
Credit Card Authorization forms containing personal and card data,
along with a photo of the payment card for such items as conference
or event deposits, gifts sent to guest rooms or payment to return
an item left at the hotel. These manual ways of accepting
third-party payments exposes hotels and their guests to major
security vulnerabilities. Converge Hospitality eliminates these
risks and reduces Payment Card Industry (PCI) digital
standards scope by moving the payment process online for both the
hotel and the customer – taking away the need to transfer or store
any sensitive cardholder information.
“The current practice of accepting payment for these types of
popular services at hotels is very manual, time-consuming and
extremely risky,” said Eric Liebman, vice president, head of
product strategy, Hospitality at Elavon. “Converge Hospitality
protects payment data and all purchases at the hotel property are
completely streamlined. With our ecommerce capabilities and record
of the electronic transaction, it also reduces human errors and
adds greater convenience and peace of mind to guests.”
Converge Hospitality is simple to use. Here is how it works:
- The customer calls the hotel to arrange
payment for an event deposit or an amenity such as a bouquet of
flowers for a hotel guest.
- The hotel representative generates an
instant, electronic invoicing through the Converge Hospitality
system.
- The customer instantly receives an
email with a link to the invoice and pays online using a secure,
Elavon-hosted payment page.
- The transaction is complete and stored
electronically.
Converge Hospitality is an affordable solution and available for
hotels of all sizes. And, because it does not require any
integration to the property management or point-of-sale systems,
it’s simple and quick to implement.
To learn more about Elavon, please visit www.elavon.com, or talk
to us via Twitter: @elavon.
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version on businesswire.com: https://www.businesswire.com/news/home/20180620006004/en/
ElavonDana Stone, 651-435-7908dana.stone@usbank.com
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