NEW YORK, Nov. 15, 2017 /PRNewswire/ -- Leading
analyst firm, Gartner, has named Genpact (NYSE: G), a global
professional services firm focused on delivering digital
transformation, as a Visionary in Gartner's 2017 Magic Quadrant for
Intelligent Business Process Management Suites report for its
PNMsoft Sequence v.8.3.* This Gartner Magic Quadrant evaluated
Genpact's iBPM product, PNMsoft Sequence v8.3, and its workflow
capabilities that seek to enable change and experimentation. In
October 2017, Genpact renamed this
software as Cora SeQuence. PNMsoft, which Genpact acquired in
August 2016, was also named a
Visionary in this Magic Quadrant last year.
For the report, Gartner evaluated 19 intelligent business
process management (iBPM) providers on the basis of completeness of
vision, which evaluates market understanding, marketing strategy,
sales strategy, offering (product) strategy, business model,
vertical/industry strategy, innovation, and geographic strategy,
and on the basis of ability to execute, which evaluates product or
service, overall viability, sales execution/pricing, market
responsiveness/record, marketing execution, customer experience,
and operations.
"In an environment where technology changes constantly,
companies want a roadmap for digital transformation that builds
upon today's investments and prepares them for the future," said
Sanjay Srivastava, chief digital
officer, Genpact. "Our integration of dynamic workflow with
other digital technologies helps our clients future-proof their
business and accelerate transformation at scale."
Combining workflow with digital
The Genpact Cora
platform integrates iBPM with other digital technologies across
three key areas:
- Digital Core: cloud, software-as-a-service, mobility and
ambient computing, robotic process automation, and dynamic
workflow;
- Data Analytics: advanced visualization, data
engineering, machine learning, and the Internet of Things;
- AI: conversational AI, computational linguistics,
computer vision, and data science AI.
Transforming customer experiences
Genpact delivers
meaningful business impact in clients' digital transformation
initiatives. For example, Genpact helped a leading North
American car retailer automate manual processes, enhance data
visibility and establish control over multiple workflows. As
a result, the company improved and standardized the way its
business works, which enhanced its customer experience and drove
significant cost savings.
Genpact also worked with a global nutritional supplements
company to automate and reimagine the client's customer
relationship management and reporting processes. The transformation
significantly improved response time for order enquiries by 40
percent, enhancing service and allowing the company to assist more
customers in less time.
For more information, see these links for details about Genpact
Cora, Cora SeQuence, and the Magic Quadrant report.
*Gartner, Inc. "Magic Quadrant for Intelligent Business Process
Management Suites″ by Rob Dunie,
Marc Kerremans, Van L. Baker, Jason
Wong, October 24, 2017.
About the Magic Quadrant
Gartner does not endorse any
vendor, product or service depicted in its research publications,
and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research
publications consist of the opinions of Gartner's research
organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with
respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About Genpact
Genpact (NYSE: G) is a global
professional services firm that makes business transformation real.
We drive digital-led innovation and digitally-enabled intelligent
operations for our clients, guided by our experience running
thousands of processes for hundreds of Global Fortune 500
companies. We think with design, dream in digital, and solve
problems with data and analytics. We obsess over operations and
focus on the details – all 78,000+ of us. From New York to
New Delhi and more than 20
countries in between, Genpact has the end-to-end expertise to
connect every dot, reimagine every process, and reinvent companies'
ways of working. We know that rethinking each step from start to
finish will create better business outcomes. Whatever it is, we'll
be there with you – putting data and digital to work to create
bold, lasting results – because transformation happens here.
Get to know us at Genpact.com and
on LinkedIn, Twitter, YouTube,
and Facebook.
For more information:
Danielle
D'Angelo
(Genpact Media
Relations)
danielle.dangelo@genpact.com
+1
914-336-7951
|
Edward
Lin
(for Genpact
U.S.)
elin@dprgroup.com
(240)
686-1000
|
Rudra
Bose
(for Genpact
India)
rudra.bose@bm.com
+91
9811626585
|
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SOURCE Genpact Limited