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40% of executives have an enterprise-wide digital
strategy in place, up from 12% in 2016
MONTRÉAL, Nov. 9, 2017
/PRNewswire/ - CGI (TSX: GIB.A) (NYSE: GIB) released its 2017
CGI Client Global Insights, which demonstrate an increased urgency
among business and IT leaders to transform to meet the digital
expectations of their customers and citizens. The insights also
reveal that organizations are at a pivot point in their digital
transformation, with executives moving from planning to execution
of their digital strategies.
The 2017 CGI Client Global Insights includes findings from
in-person discussions with 1,300 business and IT leaders across 10
industries and 17 countries to identify the trends affecting their
organizations and the implications for their business. The top
three trends include:
- An increased urgency to become digital organizations to meet
rising customer expectations at 85%, up from 71% in 2016 – A
majority of executives are digitizing customer touchpoints and
applying analytics to better know their customers and optimize the
business.
- The need to secure the enterprise from increasing cyber
risks at 74%, up from 62% in 2016 – As the requirement to
become digital intensifies, the importance of cybersecurity also
accelerates, with cyber viewed as a point of
differentiation.
- Continued focus on increasing regulatory demands at 62%, up
from 51% in 2016 – In particular, executives report that data
privacy regulations have a high or very high impact on their
organizations.
"This year's insights demonstrate a clear and accelerating need
for executives across the industries we serve to transform to meet
the digital needs and expectations of their customers and
citizens," said George D. Schindler,
President and Chief Executive Officer. "As the trends became more
pronounced, executives moved from exploring to mobilizing
strategies across the enterprise—with 40% having an
enterprise-wide digital strategy in place, up from 12% in
2016."
To fuel executives' digital acceleration, the role of data has
taken center stage, with 80% of clients investing in advanced
analytics to optimize and grow their business. In addition,
clients are rapidly investigating and experimenting with digital
technologies, including automation and artificial intelligence. Yet
81% of executives cite that culture and talent—and enabling the
digital employee—is the top challenge to becoming digital.
"Across the board, the pace and scope of change are increasing.
Business and IT leaders are making investments now to become
data-driven organizations to better optimize their existing
business and drive new digital business models, products and
services. They also are experimenting with a range of
organizational models to become more agile across the enterprise,"
said Mike Keating, Senior
Vice-President of CGI's Global Marketing and IP Strategy, and the
executive responsible for the CGI Client Global Insights. "What's
important to note is that the insights are not just data points.
They represent deep conversations with our clients that result in
actionable insight to drive forward their future strategies and
likewise continue to shape the investments we are making."
Note: While this media announcement shares the global
findings of the CGI Client Global Insights, it is important to note
that executives experience transformation in the context of their
industry. To schedule a conversation with a CGI executive and to
learn more about the CGI Client Global Insights industry reports,
please contact us.
About CGI
Founded in 1976, CGI is the fifth largest
independent IT and business consulting services firm in the world.
With approximately 71,000 professionals worldwide, CGI delivers an
end-to-end portfolio of high-end IT and business consulting
services, systems integration and IT and business process
outsourcing services. CGI's client proximity model, best-fit global
delivery network, and intellectual property solutions help clients
accelerate results and digitally transform their organizations.
With annual revenue of C$10.8
billion, CGI shares are listed on the TSX (GIB.A) and the
NYSE (GIB). Website: www.cgi.com.
SOURCE CGI Group Inc.