Customer Success: BMC Software Helps Drive Operational Excellence, Best-in-Class Customer Experience at Edmunds.com
June 02 2009 - 7:40AM
Business Wire
Massive cost cuts and restructuring in the auto industry have
turned reliable automotive data into a precious commodity. As the
industry continues to redefine itself, customers are looking online
to Edmunds.com for the most accurate and authoritative information,
including True Market Value� pricing tools, sophisticated financial
calculators, and industry commentary. Edmunds.com relies on BMC
Software (NYSE: BMC) to support the development of these automotive
tools and services.
�We are continually improving our Web site navigation and
supplementing pricing information with vehicle reviews, feature
articles, photos, videos and community services,� said Philip Rowe,
director of Systems Administration at Edmunds.com. �BMC
significantly reduces the time and cost to develop, test, deploy,
and maintain new application environments, which helps us better
meet the needs of our customers and partners.�
Using BMC Service Automation, Edmunds.com has slashed the time
required to provision its servers and doubled the number of servers
each administrator can manage. Edmunds.com has also improved the
overall stability and operation of its Web site by maintaining
consistent operating system and application configurations and
tracking and reporting changes that could affect performance.
In addition to managing user and application growth while
holding down costs, BMC provides Edmunds.com with a number other
competitive advantages.
- Centralizing on a policy-based
approach to automatically configure and update servers has reduced
the IT staff�s manual workload, freeing them to focus on more
strategic business initiatives.
- Consolidating and centralizing
management activities has allowed Edmunds.com to increase the
finance and inventory data feeds it receives from partners and more
quickly syndicate that content.
- Consistently enforcing
compliance with regulatory and security policies improves data
protection by automatically deploying security credentials for
servers, monitoring changes to management rights, and notifying
administrators of violations to security policies.
�Reducing costs and complexity is only part of the equation. We
also have to be more responsive to the changing world around us,�
continued Rowe. �BMC gives us the capability to match our IT
resources to the needs of the market so we can meet business
challenges head-on.�
Business runs on IT. IT runs on BMC Software.
The most demanding IT organizations in the world rely on BMC
Software across both distributed and mainframe environments.
Recognized as the leader in Business Service Management, BMC�s
comprehensive approach and unified platform helps IT organizations
cut cost, reduce risk and drive business profit. For the four
fiscal quarters ended March 31, 2009, BMC revenue was approximately
$1.87 billion. Visit www.bmc.com for more information.
� Copyright 2009 BMC Software, Inc.
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