boost.ai's
customers can now benefit from improved
engagement opportunities
BOSTON, Aug. 23, 2024 /PRNewswire/ -- boost.ai today
announced it has launched boost.ai on Salesforce AppExchange, a
leading enterprise marketplace for partner apps and experts,
empowering customers to deliver hyper-personalized customer
experiences while operating at scale. boost.ai's generative-first
approach to customer service pairs the best safety practices of
traditional conversational AI with the power of generative
technology. Trusted by global brands across the finance and
insurance sectors, boost.ai boasts a 90% resolution rate across all
conversations.
boost.ai is currently available on AppExchange at
https://appexchange.salesforce.com/appxListingDetail?listingId=26fa0301-ef72-41e6-91f5-23485d025071.
boost.ai
By offering boost.ai's technology on
the Salesforce AppExchange, customers can capitalize on the
intelligent automation offered by boost.ai through Salesforce Data
Cloud. This will drive opportunities to unlock the power of
enterprise data by bringing data together from any source and
within the Salesforce ecosystem; improving customer experiences by
delivering more dynamic, personalized experiences without
increasing the risk profile. With Data Cloud, boost.ai's harmonized
data becomes the bedrock for delivering AI at scale and powering
enterprise AI use cases.
Comments on the News
- "The key aspects every business leader needs to consider when
exploring AI today are risk and functionality. We've now delivered
a true generative-hybrid solution within the Salesforce ecosystem,
providing a dynamic AI platform that stays within the risk profile
of even the most restrictive industries such as financial
services," said Jerry Haywood, CEO
of boost.ai. "Customers will have immediate access to new features
like multilingual support. In a market driven by the consumer,
customers will be able to unlock an AI-powered customer experience
that they can trust."
- "boost.ai is a welcome addition to AppExchange, as it
accelerates business transformation for customers by delivering a
scalable, AI-powered customer experience," said Alice Steinglass, Executive Vice President and
General Manager, Platform, Salesforce. "AppExchange is constantly
evolving to connect customers with the right apps and experts for
their business needs."
Salesforce AppExchange, a leading enterprise marketplace for
partner apps and experts, empowers companies, developers and
entrepreneurs to build, market and grow in entirely new ways. Since
its launch in 2006, the platform has grown to include more than
8,000 apps and experts, with over 12 million customer installs.
AppExchange connects customers of all sizes and across industries
to ready-to-install or customizable apps and Salesforce-certified
consultants to solve any business challenge.
Additional Resources
- Follow Salesforce on LinkedIn and X
- Follow boost.ai on LinkedIn and X
Salesforce, Data Cloud, AppExchange and others are among the
trademarks of Salesforce, inc.
About boost.ai
boost.ai is a leading developer of
conversational AI optimized for scale and the only global
conversational AI platform to hold an ISO/IEC 27001 certification.
Boasting the industry's most robust intent portfolio, boost.ai is
pioneering an era of broad-scope virtual agents to deliver the most
advanced and scalable technology on the market. With consistent
resolution rates of 90%, Boost.ai's market-leading virtual agent
supports enterprise customers across key industries throughout
the United States and Europe, including banking, insurance, telecom,
retail and more. In 2021, boost.ai was also named a major player in
the IDC MarketScape category, Worldwide Conversational AI Platforms
for Customer Service. Key customers include Santander Bank, MSU Federal Credit Union, Aspire
General Services, Tokio Marine and more. Learn more
at boost.ai.
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