Tonkean Releases Enterprise Copilot, End-to-End AI and Orchestration To Eliminate Busywork
July 16 2024 - 9:00AM
Business Wire
New capability empowers internal teams to extend intelligent,
AI-powered orchestration to all employees requesting shared
services
Tonkean Inc., the provider of the first and only true AI-powered
process orchestration platform, today announced the release of
Tonkean Enterprise Copilot, a transformative new capability that
uses AI and advanced orchestration to help internal teams like
procurement, legal, and IT anticipate employees’ needs, guide them
through requests, unify processes that span many different systems
and departments, and automate manual steps. It empowers shared
service teams to move at the speed of business and increase process
adoption—all while eliminating the burdens of change
management.
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The Tonkean Enterprise Copilot empowers
internal teams to extend intelligent, AI-powered orchestration to
all employees requesting shared services (Graphic: Business
Wire)
Ultimately, the Enterprise Copilot works behind the scenes to do
everything employees want AI to do for them—the bureaucratic,
back-office busywork—so they can focus more completely on creating
unique, strategic value that drives the business forward.
“I liken how AI should be used at work to how people think about
their household chores. People hoped AI would ‘do their dishes,’ so
they could spend their time with their families, with their
hobbies, making art, etc.,” says Tonkean CEO Sagi Eliyahu. “You
know: the things that are actually valuable and fulfilling. But
instead, we got AI that does the art while we are still stuck doing
the dishes. The same applies in business. Employees still spend 50%
of their time on corporate bureaucracy, filling forms, waiting in
line—all while worrying AI will take their job.”
The Enterprise Copilot extends to employees many different
intelligent functionalities throughout the lifecycle of internal
requests:
- AI Front Door: Field plain-language inquiries over
email, Microsoft Teams, Slack, and/or custom portals. Answer common
questions, autonomously resolve simple requests, route to the
proper form sequences for more complex items, and deflect
out-of-policy requests.
- AI-enhanced forms: Personalized form sequences take user
roles and situational signals into account to radically simplify
intake, pre-populating fields with data from connected systems
across the enterprise tech stack and eliminating steps with dynamic
conditional logic.
- In-line AI Q&A: Autonomously answer questions
directly within form sequences using AI, providing responses that
consider the stage of the request, the specific fields the
requester is working on, and the broader organizational processes
and policies.
- Human-in-the-loop collaboration: Enable requesters to
escalate in-line questions to specific functions or individuals to
verify AI responses and provide additional support.
- Orchestration through end-to-end integration: Automate
handoffs across teams and applications, and notify stakeholders
while enabling them to take action in their preferred environments,
be it their core functional applications (e.g. procure-to-pay for
procurement teams or enterprise legal management for legal teams)
or in email, Slack, and Microsoft Teams. The Enterprise Copilot
provides guided experiences and automation across all of an
organization’s technologies and datasets, in accordance with
defined policies.
Among other things, the Enterprise Copilot, through such
holistic integration, closes adoption gaps and eliminates the need
for constant training and change management around processes.
“Tonkean has broken the paradigm of having to rip and replace,”
said Alejandro Fernandez, Head of Global Procurement at Semrush. “A
few years ago in procurement, we were all talking about changing
legacy P2P tools. Tonkean’s AI-powered orchestration is a wizard
hand holding users through all the complexities they used to have
to navigate manually. To me, it has been revolutionary—to the point
that other companies are now trying to replicate Tonkean.”
The Tonkean Enterprise Copilot builds on previous advancements
Tonkean made in AI and orchestration including ProcurementWorks,
LegalWorks, and ServiceWorks—intelligent lifecycle orchestration
solutions for back-office functions—but advances the improvements
made by those tools in several important ways.
- Move at the speed of business. Resolve internal requests
faster and more effectively with in-workflow AI and cross-system
orchestration.
- Improve process adoption and compliance. Provide process
experiences that always meet stakeholders where they are and
eliminate the need for ongoing change management around new
processes and systems.
- Reduce human error. Catch all the little snags that slow
processes down with on-the-fly support, before they become big
problems.
“Technology should work for humans, not force humans to work for
it,” says Eliyahu. “AI and orchestration have done much to help
enterprises integrate their applications, better manage complex
processes, and make concrete progress to this end. But software’s
great enterprise promise, which is to elevate performance at scale
by freeing employees to focus completely on work for which they’re
uniquely suited, remains unfulfilled. The Enterprise Copilot works
behind the scenes to give corporations what they need to finally
make good on that promise.”
About Tonkean
Tonkean is the first-of-its-kind process orchestration platform
that helps enterprise internal service teams like procurement and
legal create process experiences that people actually follow. With
Tonkean, you can build processes that are personalized for each
requester, and that use AI to automate the intake, triage, and
resolution of every request. With a library of preconfigured
process templates and a 100% no-code workflow editor, Tonkean is
the automation platform of choice for many innovative F500
companies. With full governance controls, enterprises can guarantee
compliance while maximizing adoption—all without any change
management and no code. Founded in 2015, Tonkean is headquartered
in Palo Alto with R&D in Tel Aviv.
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Daniel Moore daniel@tonkean.com