Vitacost.com Recognized as a 5-Star Customer Service Champion by USA Today
July 01 2024 - 8:00AM
Business Wire
The retailer shines across seven key areas of
customer service, including speed and reliability
Vitacost.com, a leading online retailer of health and wellness
products, is thrilled to announce it has been named a five-star
Customer Service Champion by USA Today in its prestigious America's
Customer Service Champions 2024 list.
The recognition by USA Today, compiled in collaboration with
Plant-A Insights Group, underscores Vitacost’s unwavering
commitment to providing exceptional customer service experiences.
This annual list acknowledges businesses that go the extra mile to
ensure customer satisfaction. Vitacost is proud to be included
alongside other distinguished companies across various
industries.
“At Vitacost.com, we prioritize putting our customers first,”
said Guy Burgstahler, President of Vitacost.com. “We are dedicated
to offering a seamless shopping experience coupled with exceptional
customer support. Being recognized by USA Today as a Customer
Service Champion is a true honor and a testament to the hard work
and dedication of our entire team.”
USA Today’s America’s Customer Service Champions list is a
trusted resource for customers seeking exceptional shopping
experiences. The ranking process considers various factors,
including customer satisfaction ratings, resolution rates and the
overall customer experience.
“At Vitacost we value the relationships we have with our
customers and always work to provide them with the best possible
experiences. From placing an order to helping with refunds or
questions, we are always here to support their needs,” said Mary
Kreseski, head of customer service at Vitacost. “Being recognized
for these qualities by USA Today's America's Customer Service
Champions list is incredibly rewarding. This award belongs to our
entire customer service team, whose hard work ensures every
customer interaction is a positive one.”
Vitacost.com's Customer Service Champion title is backed by a
thorough evaluation process by USA Today. Over 33,000 customers
were surveyed and 519,000 reviews analyzed alongside media coverage
for two years. USA Today assessed factors like friendliness,
competence and solution speed to determine Vitacost's excellence in
customer service.
About Vitacost.com
Vitacost.com, Inc. is an online retailer of health and wellness
products, providing an award-winning experience to customers
through its website, www.vitacost.com. Vitacost.com features
affordable pricing and speedy delivery on nearly 40,000 items,
including dietary supplements (vitamins, minerals and herbs),
hard-to-find specialty foods, organic body and personal care
products, pet essentials and sports nutrition products. In
addition, Vitacost.com strives to motivate, educate and inspire
healthier living for customers by creating and curating thousands
of helpful tips, expert articles and recipes woven throughout the
shopping experience. Vitacost.com is a subsidiary of The Kroger
Co.
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Ron Barhai ron.barhai@kroger.com