Infobip Again Recognized as a Communications Platform Leader by Gartner®
June 27 2024 - 12:15PM
Business Wire
Global cloud communications platform Infobip has been named a
Leader in the Communications Platform as a Service (CPaaS) market
by analyst firm Gartner for the second year in the 2024 Gartner
Magic Quadrant™ for Communications Platform as a Service. Infobip
has been recognized for its Ability to Execute and Completeness of
Vision.1
The Gartner report Top 10 Trends in Enterprise Communication
Services 2024 notes the growth of GenAI as “The year 2023 saw the
rise of generative AI (GenAI) as a major disruptor impacting almost
all technology areas.” The Gartner CIO and Technology Executive
Survey identifies customer experience, improving margins, revenue
growth, ensuring compliance/minimizing risk, and increasing
employee effectiveness as the top critical outcomes expected from
enterprise digital technology investments.
Infobip has invested in its AI Hub for AI-driven conversational
customer experiences that solve business problems. The firm was
also among the first globally to launch Camara-compliant Network
APIs under the GSMA Open Gateway initiative.
Silvio Kutić, CEO at Infobip, said: “As Gartner explains,
“businesses prioritize business outcomes, buying experiences, and
cloud consumption models when buying communications services.”2
That’s why we are innovating across all layers of the tech stack to
enable businesses to digitally transform their interactions with
customers. As the CPaaS market continues to grow, Infobip remains
the full-stack omnichannel communications platform for every
platform.”
Complimentary report:
https://go.infobip.com/gartner-mq-cpaas-2024-bw.
Gartner disclaimer
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of Gartner’s research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
1 Gartner, “2024 Magic Quadrant for Communications Platform as a
Service (CPaaS)” by Lisa Unden-Farboud, Ajit Patankar, Pankil
Sheth, Brian Doherty, 24 June 2024
2 Gartner, “Top 10 Trends in Enterprise Communication Services
for 2024” by Ajit Patankar et al, 19 February 2024
GARTNER is a registered trademark and service mark of Gartner
and Magic Quadrant is a registered trademark of Gartner, Inc.
and/or its affiliates in the U.S. and internationally and are used
herein with permission. All rights reserved.
About Infobip
Infobip is a global cloud communications platform enabling
businesses to build connected experiences across all stages of the
customer journey. Accessed through a single platform, Infobip’s
omnichannel engagement, identity, user authentication and contact
centre solutions help businesses and partners overcome the
complexity of consumer communications to grow and increase loyalty.
It offers natively built technology with capacity to reach over
seven billion mobile devices and ‘things’ in 6 continents connected
to over 9,700+ connections. Infobip was established in 2006 and is
led by co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel
Jelenić.
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Nina Vresnik Infobip Public Relations Associate
Nina.Vresnik@infobip.com