SAN MATEO, Calif., May 27, 2015 /PRNewswire/ -- Inbenta
(https://www.inbenta.com), the Natural Language Search company
that's improving the customer experience through artificial
intelligence-powered self-service, today announced first quarter
2015 results reporting a 117 percent year-over-year increase in
revenue for its U.S. segment. The company today also announced the
relocation of its U.S. headquarters to a new and larger space in
support of this continued growth with U.S. clients including
Ticketmaster, Franklin Planner, Box, and Schlage Locks among many
others.
This is the highest quarter logged since expanding beyond the
European market in 2012. Founded in Barcelona, Inbenta's largest market continues
to be Spain; however, the gap is
rapidly closing with the U.S. only slightly behind – by roughly 6%
– in overall sales. Inbenta also operates in France, Brazil, Mexico, Singapore, Chile, and Amsterdam.
"We set out with the goal for U.S. expansion only a few short
years ago and thanks to a dedicated and capable team, we've
exceeded expectations," said Jordi
Torras, CEO & Co-Founder of Inbenta.
"Internationalization has always been a priority, particularly
because customer support and search are universal challenges for
every online business. We're thrilled to be celebrating this growth
phase with the opening of our new global headquarters and the
expansion of our team."
Growth Highlights:
- 117% growth in U.S. market from Q1 2014 to Q1 2015
- 100% growth in U.S. market from Q1 2013 to Q1 2014
- Spanish market leads U.S. slightly, by approximately 6%
- Brazil and France are the next fastest growing
markets
- 60% Yearly Growth Rate Globally
- Customer retention rate 99%
Inbenta first came to Silicon Valley as part of a joint effort
between the Barcelona Chamber of
Commerce and Plug & Play, which welcomed ten Catalan enterprises including Inbenta into the
incubation and acceleration program. After three years at the Plug
& Play Tech Center in Sunnyvale,
California, Inbenta will be opening the doors to its new
global headquarters located at 777 Mariners Island Blvd. in
San Mateo, California. With 2,100
square feet of new space, the company now has capacity to increase
its headcount as it actively adds to its operations, sales,
marketing and leadership functions. Included in this leadership
expansion, CTO Jordi Prats, who has
been with the company since 2006, will now be running technical
operations from in the San Mateo
headquarters.
For more information about Inbenta, please visit
www.inbenta.com.
About Inbenta:
Inbenta specializes in Natural Language
Processing and semantic search to improve the customer experience
online through Artificial Intelligence-powered technology that
helps businesses increase the efficiency of its customer service,
call centers, e-Commerce, FAQs and social media platforms. Support
services such as dynamic FAQs, knowledge management and virtual
assistants improve business website searches, customer
self-service, and e-Commerce conversions.
With a team of expert linguists assigned to each client to help
them understand the root cause of queries and make suggestions on
updates to FAQs, Inbenta's products help businesses improve the
overall online experience offered to its customers. Inbenta's
patented technology has greatly reduced incoming customer service
emails and calls to call centers for industry-leading companies
including Ticketmaster, Box, Coupa Software and Schlage Locks.
Founded in 2005, Inbenta is headquartered in San Mateo, California with offices in
Spain, France, Brazil, Mexico, Singapore, Chile, and Amsterdam. Follow Inbenta on Twitter @inbenta,
or learn more at www.Inbenta.com.
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SOURCE Inbenta