Vodafone Fined GBP4.6 Million For Breaking Consumer Protection Rules
October 26 2016 - 2:47AM
Dow Jones News
By Rory Gallivan
LONDON--U.K. telecommunications regulator Ofcom fined Vodafone
Group PLC (VOD.LN) 4.6 million pounds ($5.6 million) for what it
described as serious and sustained breaches of consumer protection
rules.
Ofcom said its investigation of the mobile telecoms giant
uncovered mis-selling, inaccurate billing and poor complaints
handling procedures.
Failings included 10,452 pay-as-you-go customers losing out when
Vodafone failed to credit their accounts after they paid to top up
their mobile phone credit, Ofcom said.
The fine includes a 7.5% reduction because Vodafone agreed to a
settlement, Ofcom said.
Write to Rory Gallivan at rory.gallivan@wsj.com; Twitter:
@RoryGallivan
(END) Dow Jones Newswires
October 26, 2016 02:32 ET (06:32 GMT)
Copyright (c) 2016 Dow Jones & Company, Inc.
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