TIDMLSL

RNS Number : 6739Y

LSL Property Services

07 March 2017

 
 For Immediate Release   7(th) March 2017 
 

LSL Property Services plc ("LSL" or "The Group")

PRELIMINARY ANNOUNCEMENT

LSL Property Services plc, a leading provider of residential property services incorporating both estate agency and surveying businesses, announces preliminary results for the year ended 31(st) December 2016.

 
                                                  2016    2015   % change 
 Group revenue - GBPm                            307.8   300.6         +2 
 Group Underlying Operating Profit(1) - GBPm      34.6    42.9        -19 
 Group Underlying Operating Margin - %            11.3    14.3 
----------------------------------------------  ------  ------  --------- 
 Group operating profit - GBPm                    65.4    41.4        +58 
 Profit before tax - GBPm                         63.5    38.6        +65 
 Exceptional gain / (costs) - GBPm                32.2   (0.3) 
 Basic Earnings Per Share - pence                 49.2    29.7        +66 
 Adjusted Basic Earnings Per Share - pence(2)     25.9    31.5        -18 
 Net Bank Debt(3) at 31(st) December - GBPm       20.3    39.9 
 Final proposed dividend per share - pence         6.3     8.6 
 Full year dividend per share - pence             10.3    12.6        -18 
----------------------------------------------  ------  ------  --------- 
 

1 Group Underlying Operating Profit is before exceptional costs, contingent consideration, amortisation of intangible assets and share-based payments (as defined in Note 4)

   2                      Refer to Note 6 for the calculation 
   3                      Refer to Note 9 for the calculation 
   --      Group operating profit growth of 58% at GBP65.4m (2015: GBP41.4m) 

-- Solid performance in a changing market with full year Group Underlying Operating Profit(1) of GBP34.6m (2015: GBP42.9m)

   --      Continued momentum in the Estate Agency Division with 3% overall revenue growth 
   --      Lettings income growth of 9%, delivered through organic growth and selective acquisitions 

-- Growth in Financial Services income of 27% delivered through strong organic growth (13%) and the acquisition of Group First

-- Marsh & Parsons delivered a resilient performance despite a challenging London market with total revenue down 5% whilst Lettings revenue performed strongly with growth of 6%

-- The Surveying Division delivered overall revenue growth of 1%, as the mix of volume and income per job was optimised, with an EBIT margin of 27.1% (2015: 28.3%)

   --      Improving PI Costs outlook with GBP1.6m exceptional provision release 
   --      Exceptional gain of GBP32.9m on sale of Zoopla shares 
   --      Exceptional restructuring costs of GBP2.3m 
   --      Strong operational cash flow and low level of gearing 

Commenting on today's announcement, Simon Embley, Chairman, said:

"Following a strong first half performance, the Group delivered a resilient second half performance given the changing market conditions. I am pleased that we maintained revenue growth in both the Estate Agency and Surveying Divisions.

The Group reacted decisively to the changing market conditions in the second half by taking selective cost measures and strengthening the balance sheet. The Group has relatively low levels of gearing and is very cash generative at an operational level. The business is well positioned to capitalise on market conditions to increase shareholder value."

For further information, please contact:

 
 Ian Crabb, Group Chief Executive Officer 
 Adam Castleton, Group Chief Financial Officer 
 LSL Property Services plc                        0207 382 0360 
 
 Richard Darby, Sophie Cowles 
 Buchanan                                         0207 466 5000 
 

Notes on LSL:

LSL is a leading provider of residential property services to its key customer groups. Services to consumers include: residential sales, lettings, surveying, conveyancing and mortgage, pure protection and general insurance brokerage services. Services to mortgage lenders include: valuations and panel management services, asset management and property management services. For further information, please visit LSL's website: www.lslps.co.uk

Chairman's Statement

Introduction

Following a strong first half performance, the Group delivered a resilient second half performance given the changing market conditions, with 2016 Group Underlying Operating Profit(1) of GBP34.6m (2015: GBP42.9m). Group Operating Profit was GBP65.4m (2015: GBP41.4m). Group revenue grew by 2.4% to GBP307.8m (2015: GBP300.6m) with growth in both the Estate Agency and Surveying Divisions. Profit before tax grew by 64.6% to GBP63.5m (2015: GBP38.6m).

Performance

After a strong overall first half performance in the Estate Agency Division, with a notable first quarter acceleration of transactions in the run up to the change in stamp duty regulations on 1(st) April 2016, we reacted decisively to the changing market conditions in the second half of the year with selective cost reduction measures and branch closures and protected the balance sheet by disposing of the Group's shareholding in Zoopla and pausing acquisition activity. We continued to invest in Lettings and Financial Services headcount during the second half of 2016. As a result, in 2016 we delivered full year growth of 9% in the Lettings business and delivered Financial Services revenue growth of 27%.

The Surveying Division delivered a robust performance with 1% revenue growth and a strong operating profit margin of 27.1%.

Dividend

Due to the Board's positive view of the future prospects for the business, the proposed dividend payment is at the upper end of our previously stated policy of applying a dividend pay-out ratio of between 30% to 40% of Group Underlying Operating Profit after interest and tax. The Board has reviewed the policy while considering the risks and capital management decisions facing the Group.

A final dividend of 6.3 pence per share (2015: 8.6 pence per share) will be proposed to Shareholders at the forthcoming AGM, giving a total dividend for 2016 of 10.3 pence per share (2015: 12.6 pence per share).

The ex-dividend date for the final dividend is 30(th) March 2017, with a record date of 31(st) March 2017 and a payment date of 2(nd) May 2017. Shareholders have the opportunity to elect to reinvest their cash dividend and purchase existing shares in LSL through a dividend reinvestment plan.

Our market position

LSL holds a market leading position in its core Estate Agency business comprising 12 Estate Agency brands, including Your Move, which is the largest UK single brand estate agent measured by the number of branches with 267 branches nationwide. The businesses are organised to deliver integrated Residential Sales, Lettings and Financial Services, as well as a range of additional property related services.

We continued to invest in our brands in 2016 to drive future growth, with a national media campaign to support the Your Move brand during the first half of 2016 and by increasing dedicated headcount to support our successful Lettings and Financial Services businesses and growing our Land and New Homes businesses. During 2016 we opened two new Marsh & Parsons branches.

We continue to hold a leading market position in Surveying, maintaining strong relationships with many of the major lenders. LSL's Surveying Division is one of the country's largest providers of residential valuation services nationwide and is one of the largest employers of surveyors in the UK(2) .

We operate in a highly competitive residential property market, which is characterised by on-going new entrants and evolving business models. We continue to proactively develop and evolve our offering to ensure our competitiveness in this changing marketplace. We will also take selective cost action as required to underpin our competitiveness, as we did in the second half of 2016.

During the second half of 2016 we completed extensive consumer and market research. In 2017 we will progress the next phase of our strategy by exploring and evaluating LSL's digital opportunities and a further update will be provided to Shareholders during 2017.

We continue to selectively acquire businesses. To drive recurring income growth, we acquired nine lettings books in 2016 for GBP4.1m (2015: 30 lettings books for GBP9.6m), with internal disciplines in place to ensure successful integration into the Group.

In February 2016 we acquired a 65% interest in Group First which provides mortgage and protection brokerage services to the purchasers of new homes. This acquisition supports LSL's strategy to grow long term profitability in the UK residential property services sector.

In Financial Services, the Group arranged total mortgage lending of GBP17.4bn (2015: GBP14.5bn), representing 7.1% of the overall market(3) . Measured by the number of appointed representatives, LSL's overall combined network is the second largest in the UK(4) .

LSL notes the publication of the Housing White Paper in January 2017 which confirmed the Government's intent (as announced in the Autumn Statement in November 2016) to bring forward legislation (as soon as Parliamentary time allows) to ban letting agent fees to tenants. LSL will continue to monitor the review and contribute to the consultation as appropriate during the year.

Corporate Governance and Board

The Board remains committed to high levels of corporate governance and during 2016, LSL has complied in all respects with the UK Corporate Governance Code (September 2014 edition). We have also considered the amendments included in the April 2016 edition of the Code to ensure we continue to comply during 2017 and are monitoring the Government's review of corporate governance, which is set out in the Green Paper published in November 2016.

There were a number of changes to the Board during the year. At the 2016 AGM, Mark Morris, who had been a Non Executive Director and Chairman of the Audit Committee since LSL's IPO in 2006, retired from the Board and its Committees. David Stewart, who joined the Board as a Non Executive Director in May 2015, was appointed Chairman of the Audit Committee. David is also a member of LSL's Remuneration and Nominations Committees. In January 2017, Adrian Gill stepped down from the Board and on 2(nd) February 2017 we announced the appointment of Helen Buck as Executive Director - Estate Agency. Helen had been a Non Executive Director of LSL since December 2011 and has excellent knowledge of the business. Her appointment followed a comprehensive selection process.

The Nominations Committee has during the year reviewed the Board's composition, which at the date of this Report includes three independent Non Executive Directors and three Executive Directors and myself as Chairman. The Board has expertise in strategy, technology, estate agency, surveying, financial services, the residential housing sector, commercial property, retail and marketing, operations, business services, entrepreneurial private and public companies, finance, consumer and employee matters and corporate governance.

The Board continues to recognise the benefits of diversity in the boardroom, including gender and racial diversity and the current Board composition includes two female Directors, Helen Buck (Executive Director - Estate Agency) and Kumsal Bayazit Besson (Independent Non Executive Director). Whilst we continue to remain of the view that the setting of targets for the number of female directors on the Board is not necessary and that we will continue to appoint on merit, I will continue to ensure that our searches for any new directors take into account diversity, including gender and race.

In respect of 2016, the Board has conducted an annual review of its effectiveness and that of its Committees, taking into account the balance of skills, experience, independence and knowledge of our businesses. Following this exercise, we concluded that the Board and its Committees are effective and are able to discharge their respective duties and responsibilities appropriately. The appraisal produced a number of recommendations to further improve the effectiveness of the Board, which will be implemented during 2017. These include reviewing Board meeting planning and reporting arrangements, the development of Executive Director and senior management succession plans, the provision of Director training and an evaluation of the Group's cultures, values and ethics.

In addition, and taking into consideration the revised Code published in April 2016, the Board reviewed the composition of the Audit Committee and confirmed that the Audit Committee as a whole has the competence relevant to the sectors in which LSL operates. Further details relating to the Audit Committee are contained in the Audit Committee Report or the Annual Report and Accounts 2016.

As Chairman, with the responsibility for leadership of the Board, I review its effectiveness on all aspects of its role and encourage feedback.

Our people

Ultimately the success of our business model has always been underpinned by our strong brands and excellence in delivery by our knowledgeable local colleagues. The number of Group employees as at 31(st) December 2016 was 4,990 (2015: 5,181). Our success is attributable to the high levels of customer service provided by our staff in all parts of our business across the entire UK and I would like to thank all of our staff for the continued hard work and commitment which they have demonstrated throughout 2016.

Current trading and outlook

We have started the year positively in both the Estate Agency and Surveying Divisions.

In the Estate Agency Division, trading is encouraging and in-line with expectations, with quality buyers and good availability of mortgages. Whilst there remains a shortage of stock, our sales conversion remains strong.

In our Surveying Division, trading is in line with expectations and the second phase of the technology refresh is progressing well.

Whilst it is difficult to accurately predict housing market transaction volumes and consumer confidence for the remainder of the year, 2017 is expected to see a reduced volume of house purchase transactions compared to the prior year, with modest house price inflation outside prime Central London. However, mortgage costs and availability remain positive and the medium to longer term fundamentals of the UK housing market remain robust.

Underpinned by a series of strategic initiatives, the business is well placed to deliver a solid performance in 2017. We are positive regarding the outlook for the business, committed to driving profitable organic growth across the business, and will continue to evaluate selective acquisitions.

The Group has a robust balance sheet with relatively low levels of gearing and is very cash generative at an operational level. The business is well placed to capitalise on market conditions to increase Shareholder value.

Simon Embley

Chairman

7(th) March 2017

Note 1 Group Underlying Operating Profit is before exceptional costs, contingent consideration, amortisation of intangible assets and share-based payments (as defined in Note 4)

Note 2 Source: LSL estimates

Note 3 Source: Council of Mortgage Lenders - January 2017

Note 4 Source: Which Network? January 2017

Group Chief Executive's Review

2016 Overview

As reported in the Interims Results announcement in August 2016, the Group delivered a strong first half performance, with the notable acceleration of transactions in the first quarter in the lead up to the change in stamp duty on 1(st) April 2016. The Group reacted decisively to the changed market conditions in the second half of the year following the EU referendum result.

Selective cost measures were taken across the Group and the balance sheet has been strengthened with our operational gearing ratio(1) reduced to 0.51 at the end of 2016 (2015: 0.83). We continued to invest in the growing parts of our businesses and delivered strong year-on-year revenue growth in Lettings (up 9%) and Financial Services (up 27%).

Group revenue increased by 2.4% to GBP307.8m (2015: GBP300.6m). Group Underlying Operating Profit(2) was GBP34.6m (2015: GBP42.9m) and Group Operating Profit was GBP65.4m (2015: GBP41.4m). After strong first half revenue growth of 8% and profit growth of 10%, second half revenue fell by 2.5%, impacted by residential property market trends following the EU referendum, with a subsequent fall in second half profits.

I would like to take this opportunity to thank all my colleagues across our business for their professionalism and dedication. The efforts of my colleagues delivered revenue growth in both Estate Agency and Surveying, which was especially pleasing given the degree of change during the year.

The Market in 2016

The UK residential property services market in 2016 was impacted by two main events; the lead up to the stamp duty changes on 1(st) April 2016 and the EU referendum outcome on 23(rd) June 2016; and the subsequent impact on consumer confidence and residential property transactions during the second half of the year.

Approvals for house purchases(3) were ahead 16.5% in the first quarter of the year compared to the same period in 2015 as increases in stamp duty effective from 1(st) April 2016 led to an acceleration in market activity in the period up to this change. Volumes(3) slowed in the second quarter being 1.5% ahead of the comparative period in 2015 as completions slowed following the stamp duty change and ahead of the EU referendum on 23(rd) June 2016.

Following the EU referendum on 23(rd) June 2016 consumer confidence was impacted and volumes(3) fell by 12.4% in the third quarter compared to the same period in 2015. Volumes(3) fell again by 4.8% in the fourth quarter of 2016 compared to the same period in 2015.

The second half impact on market transactions was more pronounced in London and the South East. Market transactions are estimated to have fallen in prime Central London areas by between 20% to 40% in the third quarter 2016, dependent on the postcode(4) .

Total Mortgage Approvals(3) increased by 5.7% in 2016. This reflected an increase in remortgage approvals in the first and second half of 2016 compared to the same periods in 2015 reflecting low interest rates and the availability of remortgage products.

Average house prices(5) in England and Wales grew 3.1% (2015: 6.6%) to GBP298,000 annually as stock shortages continued to have an impact. Excluding London and the South East, the average increase was 4.4%.

Residential property values in Greater London increased by 0.2%. Prime Central London (5 prime boroughs) prices fell while outer prime Central London experienced an increase in year-on-year house prices(5) .

The proportion of new sales instructions given to online/hybrid estate agents continued to grow, increasing from 3% of the market in the second half of 2015 to 6% in the second half of 2016(6) . While traditional estate agents continue to represent the vast majority of the market (95% of residential sales instructions in 2016(6) ), we continue to closely monitor market developments.

The proportion of mortgage lending in the market placed through intermediaries continued to increase during the year(7) .

Following market declines in the repossessions market in the past few years, market repossession volumes again declined in 2016, reducing by 25% to 7,700(8) total repossessions as interest rates remained low and was the lowest number since 1982.

Strategy

We remain committed to delivering on our stated strategy:

Estate Agency

-- Ambition to drive operating profit per branch to between GBP80,000 and GBP100,000 in the medium term

-- Ambition to expand the number of Marsh & Parsons branches to a total of 36 by 2019, particularly outside prime Central London

   --      Grow recurring and where market conditions permit counter-cyclical income streams 
   --      Complete selective acquisitions of both residential sales businesses and lettings books 

In addition to delivering on our stated strategy, we are also exploring options to capitalise on digital opportunities created by the growth in consumer acceptance of online/hybrid agency business models. During the second half of 2016 we completed extensive consumer and market research and in 2017 we are progressing to the next phase by exploring and evaluating LSL's digital opportunities. We will provide a further update to Shareholders during 2017.

Surveying

   --      Optimise contract performance and revenue generation from business to business customers 
   --      Achieve further improvement in efficiency and capacity utilisation 
   --      Use technology to target further improvements in customer satisfaction and performance 
   --      Continue the graduate training programme 

LSL performance in 2016

Estate Agency Division

Total Estate Agency income of GBP243.1m (2015: GBP236.5m) increased by 3%. This increase resulted from the consistent execution of our strategy with strong growth in both Lettings and in Financial Services income, where we continued to invest in additional people to support growth.

During the second half of the year following the EU referendum we implemented selective cost reduction measures to adapt the Group's costs base and ensure we remain competitive. We closed 21 branches in the second half with little disruption to our business, which is testament to the professionalism and experience of our staff.

Residential Sales exchange income

Residential Sales exchange income decreased by 10% to GBP83.8m (2015: GBP92.9m) with average fees per unit down 2%. Exchange volumes fell by 8%, with a strong first quarter followed by a slowdown in subsequent quarters following the stamp duty changes and the EU referendum. The fall in fees reflected increased competitive pressure in the second half as volumes reduced.

Lettings income

We remain committed to our strategy of increasing recurring Lettings income. In 2016 we delivered growth in Lettings income of 9%. Lettings Income increased as a proportion of the Estate Agency business and represented 29% of total Estate Agency Division income in 2016 (2015: 28%).

We delivered organic Lettings growth of 4% with growth across all our brands. In line with our strategy, we continued to invest in lettings book acquisitions, acquiring nine lettings books in 2016 for a total consideration of GBP4.1m(9) . The lettings books have been successfully integrated into our networks. Lettings book acquisitions were paused during the second half of the year following the EU referendum.

Financial Services

Total Financial Services income grew strongly again with 27% year-on-year growth in 2016. Adjusting for the acquisition of Group First, we delivered organic growth of 13% as we continued to roll out our model across the Estate Agency business and delivered growth from our intermediary networks.

In February 2016 we acquired a 65% interest in Group First which provides mortgage and protection brokerage services to the purchasers of new homes. This acquisition supports LSL's strategy to grow long term profitability in the UK residential property services sector.

Marsh & Parsons

Given the overall challenging prime Central London market, compounded by the result of the EU referendum which caused transaction levels to drop significantly, Marsh & Parsons revenue fell by 5% in 2016 to GBP33.5m (2015: GBP35.3m) and profit fell by 36% to GBP4.4m (2015: GBP6.9m).

Whilst Residential Sales fell by 12% we believe this to be a solid performance in light of the overall London market conditions. We were pleased with the Lettings performance with Lettings income up 6% against 2015, accounting for more than half of Marsh & Parson's total revenue.

We continued with our branch expansion strategy in 2016, opening two new branches during the year in the outer prime Central London locations of Tooting and Tufnell Park. We have continued with our strategy in 2017 and since the year-end have opened a branch in Brixton. We are pleased with the performance of these new branches. This takes our total number of Marsh & Parsons branches to 26.

Our ambition remains to expand to 36 branches by 2019. Outer prime Central London has not been as negatively impacted as prime Central London and Marsh & Parsons is looking to expand its new office footprint in outer prime Central London locations.

Estate Agency profit per branch (Your Move, Reeds Rains and LSLi)

The reduction in operating profit per owned branch in 2016 to GBP30,500 (2015: GBP42,500) reflects the challenging residential sales market conditions following the EU referendum.

LSL has increased operating profit per owned branch from GBP20,100 in 2012 to GBP30,500 in 2016. Our medium term ambition is to drive operating profit per owned branch to between GBP80,000 and GBP100,000 on the expectation of longer term stability in the UK residential property sector. Our Lettings growth and Financial Services growth across the network continues to underpin this ambition and we will also focus on Land and New Homes. We will also consider further opportunities to re-engineer the cost base.

Surveying Division

During 2016 we continued to focus on optimising the profitability of our Surveying business with particular emphasis on delivering a market leading IT system. Total Surveying Division income in 2016 of GBP64.7m (2015: GBP64.1m) was 1% higher than 2015, reflecting a good performance in a changing market.

During the first half of 2016, implementation started of a new market leading IT system to deliver modern and scalable technology for LSL that provides an improved platform to deliver services to our clients. Phase one is complete and a roadmap of further developments will be rolled out in 2017. This system will enable our Surveying Division to continue to improve efficiency, operational performance and hence the quality of service to our end customers.

Following on from the significant improvements in 2014 and 2015, capacity optimisation has been maintained helping to underpin profit margins of 27.1% (2015: 28.3%). Income per job increased by 4% to GBP203 (2015: GBP196) and we performed in total 318,077 jobs in 2016 (2015: 327,267) as we optimised the mix of our business. We have continued with our graduate training programme which continues to be successful.

Our customers

Our continued focus on providing the best service to our customers has been recognised in 2016 with numerous industry awards including:

-- Marsh & Parsons: Estate Agency of the Year Awards 2016, in association with The Times and The Sunday Times: Overall Winner of the Estate Agency of the Year Award and Best Large UK Estate Agency - Gold Award.

-- Your Move: Lettings Agency of the Year Awards 2016, in association with The Times and The Sunday Times: Best Property Management (1001+ properties) Lettings Agency - Gold Award.

-- Davis Tate: Estate Agency of the Year Awards 2016, in association with The Times and The Sunday Times: Best Medium Estate Agency, South East - Gold Award. The 2016 all Agents Awards: Best Estate Agent - Overall Winner in Reading, Best Estate Agent - Gold Awards in 10 UK postcode regions: Best Letting Agent - Gold Award in 8 UK postcode regions.

-- Frost's Estate Agent: Estate Agency of the Year Awards 2016, in association with The Times and The Sunday Times: Best Small Estate Agency, East of England - Gold Award.

-- Intercounty: Estate Agency of the Year Awards 2016, in association with The Times and The Sunday Times: Best Medium Estate Agency, East of England - Gold Award. Lettings Agency of the Year Awards 2016, in association with The Times and The Sunday Times: Best Medium Lettings Agency, East of England - Gold Award.

-- Thomas Morris: The Negotiator Awards 2016: East of England Agency of the Year - Gold Award. Relocation Agent Network Awards 2016: Best Agent, East Anglia and Essex - Winner, Customer Relocation Award - Winner. The 2016 all Agents Awards: Best Estate Agent, East of England - Gold Award. Agents Giving: Best Innovative and Creative Fundraising Award - Winner. Agency Mentors: Inspirational Agent 2016 - Winner (Sue Gipson St.Neots).

   --      Pink Home Loans: Financial Adviser Service Awards 2016 : 5 star award. 

-- Pink Home Loans and First Complete Financial Services: Precise Mortgages Awards 2016: Best Distributor Group.

-- e.surv Chartered Surveyors: Equity Release Awards 2016: Best Surveyor Award - Winner. Mortgage Strategy Awards 2016: Best Surveyor Award, Individual Firms - Winner. Your Mortgage Awards 2016: Best Surveyor Award - Winner.

Balance Sheet and Exceptionals

The Group has a strong balance sheet with closing Net Bank Debt at 31 December 2016 of GBP20.3m (2015: GBP39.9m) and a gearing level at 0.51 times 2016 adjusted EBITDA (2015: 0.83 times)(1) .

Between 20(th) July 2016 and 31(st) October 2016, we sold our entire holding of 11.3m ordinary shares in Zoopla for total proceeds of GBP36.1m at an average price per share of GBP3.19. The proceeds of the disposal were used to reduce corporate indebtedness.

As set out in our 2016 Interim Results announcement, during the second half of 2016, a cost saving programme across the Group and the technological refresh in the Surveying Division resulted in exceptional costs of GBP2.3m.

In relation to the PI Costs provision, the Group continued to make positive progress in addressing historic claims and there has been a net GBP1.6m exceptional release.

Outlook

We have started 2017 in line with our expectations across the Group and are well placed to deliver a solid performance during the year. We continue to consistently execute on our strategy and are well placed to deliver increased Shareholder value.

I look forward to working with my colleagues to deliver a successful year in 2017.

Ian Crabb

Group Chief Executive Officer

7(th) March 2017

Note 1- Operational gearing is defined as net debt divided by adjusted EBITDA (Adjusted EBITDA is Group Underlying Profit (note 4) plus depreciation on property plant and equipment)

Note 2- Group Underlying Operating Profit is before exceptional costs, contingent consideration, amortisation of intangible assets and share-based payments (as defined in Note 4)

Note 3- Source: Bank of England for "House Purchase Approvals" and "Total Mortgage Approvals" - December 2016 released January 2017

Note 4- Source LSL estimates

Note 5-Source December 2016 LSL Property Services/ACADATA HPI

Note 6- LSL sources/data analysis

Note 7-CML, new mortgages sold by intermediaries - February 2017

Note 8-Source Council of Mortgage Lenders - January 2017, released February 2017

Note 9- Total consideration of up to GBP4.1m includes contingent consideration

Business Review - Estate Agency Division

 
                                      2016     2015        % 
Financial                             GBPm     GBPm   change 
---------------------------------  -------  -------  ------- 
  Residential Sales exchange 
   income                             83.8     92.9     -10% 
  Lettings income                     71.4     65.4      +9% 
  Asset Management income              6.6      7.8     -15% 
  Financial Services income           64.1     50.5     +27% 
  Other income(1)                     17.2     19.9     -14% 
 
  Total income                       243.1    236.5      +3% 
  Operating expenditure            (218.6)  (205.2)      -6% 
  Underlying Operating Profit(2)      24.5     31.3     -22% 
---------------------------------  -------  -------  ------- 
 
KPIs 
---------------------------------  -------  -------  ------- 
  Exchange units                    27,029   29,311      -8% 
  Underlying Operating Margin 
   (%)                               10.1%    13.2% 
  Fees per unit GBP                  3,102    3,170      -2% 
---------------------------------  -------  -------  ------- 
 
Market data 
---------------------------------  -------  -------  ------- 
  House purchase approvals 
   (000s)(3)                           799      806      -1% 
  Total Mortgage approvals 
   (000s)(3)                         1,467    1,388       6% 
  UK Housing Transactions 
   (000s)(4)                         1,235    1,230       1% 
  Repossessions(5)                   7,700   10,200     -25% 
---------------------------------  -------  -------  ------- 
 

1 'Other income' includes franchising income, conveyancing services, EPCs, Home Reports, utilities and other products and services to clients of the branch network.

   2     Refer to Note 3 for the calculation 

3 Source: Bank of England, "Mortgage approvals for house purchases" and "Total mortgage approvals" - December 2016, released January 2017.

4 Source: HMRC Stats, "Monthly property transactions completed in the UK with value of GBP40,000 or above" - December 2016, released January 2017

   5     Source: Council of Mortgage Lenders -  January 2017, released February 2017 

Estate Agency Division Performance

Year-on-year income growth in the Estate Agency Division was 3%. Lettings income and Financial Services income showed positive growth with Residential Sales impacted by lower transaction volumes in the second half. First half total income increased by 9% compared to the comparative period in 2015 whilst second half income fell by 3%.

Residential Sales exchange income

Residential Sales exchange income decreased by 10% to GBP83.8m (2015: GBP92.9m) with average fees per unit decreased by 2%. Residential Sales exchange volumes fell by 8%. The trend mirrored the general market with a strong first quarter followed by a slowdown in subsequent quarters following the stamp duty changes and the EU referendum. The fall in fee reflected increased competitive pressure in the second half as volumes reduced.

The second half reduction in transactions was more pronounced in LSL's London and the South East brands, reflecting the same trends as the general market.

Lettings income

Lettings income grew in each quarter of the year and across all brands as LSL continued to focus on this growing revenue stream. Organic Lettings growth for the year was 4%. Combined with the Lettings acquisitions, overall growth was strong, at 9% for the full year. LSL continues to focus on this recurring revenue stream which represented 29% of total Estate Agency Division income in 2016 (2015: 28%).

Financial Services income

Total Financial Services Income delivered through the Estate Agency Division's branches, Group First (acquired during the year) and the intermediary networks of First Complete and Pink Home Loans grew strongly again with 27% year-on-year growth in 2016.

Adjusting for the acquisition of Group First, organic Financial Services income growth for 2016 was 13% and growth was achieved across all Estate Agency brands and also the intermediary network businesses.

In total the Group arranged mortgage lending completions of GBP17.4bn during 2016 (2015: GBP14.5bn), with an estimated market share of 7.1%(5) .

Other income

Other income fell by 14% year-on-year as conveyancing income fell in line with lower residential transaction volumes.

Marsh & Parsons

Marsh & Parsons delivered a resilient performance in a challenging prime Central London market which was impacted by a number of factors including the 2016 stamp duty changes and the result of the EU referendum. Total revenue fell by 5% in 2016 to GBP33.5m (2015: GBP35.3m) and Underlying Operating Profit was GBP4.4m (2015: GBP6.9m).

Whilst Residential Sales income fell by 12% the Board believe this to be a highly robust performance in the light of the overall London market conditions. The Board is very pleased with Lettings performance with Lettings income up 6% against 2015, accounting for more than half of Marsh & Parson's total revenue.

Asset Management

Asset Management delivered a robust performance in a shrinking market with revenues lower by 15% compared to the 25% market fall in repossessions to 7,700(5) in 2016. With a strong market share, the Asset Management business as a counter-cyclical business is well positioned to capitalise on any future increase in repossession volumes. Asset Management is developing its corporate property management service offering to further enhance recurring revenues in the Group.

Estate Agency Division operating margin

The Estate Agency Division Underlying Operating Margin was 10.1% in 2016 (2015: 13.2%) which resulted from the reduction in Residential Sales volumes, a full year overhead charge for Thomas Morris (acquired during 2015), new Marsh & Parsons branches opened during the year and the national media campaign investment in the Your Move brand which was launched during the first half of 2016. Profits were slightly lower in Asset Management as cost measures taken did not fully offset the fall in repossession volumes.

Regulation - Financial Services

First Complete and Pink Home Loans (the trading name of Advance Mortgage Funding) are both directly authorised by the FCA in relation to the sale of mortgage, pure protection and general insurance products. Your Move, Reeds Rains, First2Protect, Mortgages First and Embrace Mortgage Services along with the LSLi subsidiaries are all appointed representatives of First Complete. Linear Financial Solutions is an appointed representative of Advance Mortgage Funding for mortgage and insurance business and also an appointed representative of Openwork for investment business and Insurance First Insurance Brokers is an appointed representative of Sesame Limited. LSL's Financial Services business are also members of the Association of Mortgage Intermediaries (AMI) which is an industry representative and trade body and the Financial Services businesses are subject to the Financial Ombudsman Service and contribute to the funding of the Financial Services Compensation Scheme through regulatory fees and charges. LSL is participating in and monitoring the FCA's market study on competition in the mortgage sector which was launched in December 2016.

Regulation - Residential Sales and Lettings

The Estate Agency Division's branches adhere to the Codes of Practice issued by industry professional and regulatory bodies, The Property Ombudsman (TPO) and/or the Association of Residential Lettings Agents (ARLA). Membership of these bodies is in addition to observing compliance with relevant legislation, such as Data Protection, the Consumer Protection Regulations, the Consumer Rights Act, guidance material published by relevant regulators, including the Competition and Markets Authority (CMA) (and its predecessor the Office of Fair Trading (OFT)), the National Trading Standards Agency/Trading Standards Institute (TSI), HMRC and codes published by other relevant bodies, including the Advertising Standards Authority (ASA). LSL from time to time also enters into direct dialogue with the regulators and consumer groups. LSL has also on behalf of all its Estate Agency businesses entered into a primary authority agreement with York Trading Standards Office. LSL is monitoring the Government's review of the housing market, which is set out in the Housing White Paper published in January 2016 and is considering the impact of the reforms on LSL's businesses.

Branch numbers

Breakdown of LSL's Estate Agency branches as at 31(st) December 2016.

 
                  Owned  Franchised  Totals 
----------------  -----  ----------  ------ 
Your Move           202          65     267 
Reeds Rains         117          40     157 
LSLi                 63           2      65 
Marsh & Parsons      25           0      25 
Total               407         107     514 
 

Business Review-Surveying Division

 
                                          2016    2015        % 
Financial                                 GBPm    GBPm   change 
--------------------------------------  ------  ------  ------- 
  Revenue                                 64.7    64.1      +1% 
  Operating expenditure                 (47.2)  (46.0)      -3% 
  Underlying Operating Profit(1)          17.5    18.1      -3% 
--------------------------------------  ------  ------  ------- 
 
KPIs 
--------------------------------------  ------  ------  ------- 
  Underlying Operating Margin 
   (%)                                   27.1%   28.3% 
  Jobs Performed (000's)                   318     327      -3% 
  Revenue from private surveys 
   (GBPm)                                  2.3     2.4      -4% 
  Income per job (GBP)                     203     196      +4% 
  PI Costs provision (Balance 
   Sheet) at 31(st) December (GBPm)       20.7    29.7     -30% 
  Number of qualified surveyors 
   at 31(st) December (FTE)(2)             323     347      -7% 
 
  Total Mortgage Approvals ('000s)(3)    1,467   1,388       6% 
--------------------------------------  ------  ------  ------- 
 
   1          Refer to Note 3 for the calculation 
   2          Full Time Equivalent (FTE) 

3 Source: Bank of England, "Mortgage approvals for house purchases" and "Total mortgage approvals" 2016.

Surveying Division Performance

Total mortgage approvals(3) increased in the year by 5.7% to 1.467m (2015: 1.388m) with a strong first half followed by a decrease in the second half. This reflects a strong market for buy to let and second properties in the first quarter, prior to stamp duty changes, and a reduction in consumer confidence post the EU referendum in the second half.

Surveying turnover was GBP64.7m (2015: GBP64.1m), an increase of 1% on the previous year with the total number of jobs performed during the year of 318,077 (2015: 327,267) reflecting the overall management of the mix of jobs.

LSL continued to focus on optimising capacity management in 2016, driving an increase in income per job to GBP203, an improvement of 4% year-on-year. As a result LSL delivered another strong Underlying Operating Profit result at GBP17.5m (2015: GBP18.1m) with an Underlying Operating Margin of 27.1% (2015: 28.3%).

The total number of qualified surveyors (FTE) at 31(st) December 2016 was 323(3) , a reduction of 7% year-on-year. LSL's on-going graduate training programme continues to be successful and assists in alleviating the impact of skill constraints in the market. In 2017 LSL will continue to focus on improving efficiency through optimising capacity management supported by use of the new technology.

At 31(st) December 2016 the total provision for PI Costs was GBP20.7m. In 2016 the Group continued to make positive progress in addressing historic claims and there has been a net GBP1.6m exceptional release.

Financial Review

The key drivers of the financial performance of LSL in 2016 are summarised below:

Income statement

Revenue

Revenue increased by 2.4% to GBP307.8m in the year ended 31(st) December 2016 (2015: GBP300.6m).

Operating Expenses

Operating expenses increased by 5.6% to GBP275.3m (2015: GBP260.7m). Increases were primarily in the Estate Agency Division as a result of the acquisition of Group First, a full year charge for Thomas Morris (acquired during 2015), Marsh & Parsons branch openings and the national media campaign investment in the Your Move estate agency brand during the first half of 2016.

The average number of full time equivalent employees during the year was 4,630 (2015: 4,677).

Group Underlying Operating Profit

Group Underlying Operating Profit (as defined in Note 4 to the Financial Statements) decreased by 19.2% to GBP34.6m (2015: GBP42.9m) with the Underlying Operating Margin of 11.3% (2015: 14.3%). On a statutory basis, the Group operating profit increased by 58% to GBP65.4m (2015: GBP41.4m).

Exceptional Items

Total exceptional costs in 2016 were GBP2.3m (2015: GBP0.3m). The exceptional costs related to the closure and restructure of 21 branches and the costs relating to the technological refresh in the Surveying Division. In 2015, exceptional costs comprised the closure of an administration centre and the subsequent restructuring costs incurred which included redundancy costs.

Total exceptional gains in 2016 were GBP34.5m (2015: nil) comprising of GBP32.9m of gains relating to the sale of the Zoopla shares and a GBP1.6m exceptional release relating to the PI Costs provision.

PI Cost provision for PI claims and notifications

At 31(st) December 2016, the total provision for PI Costs was GBP20.7m. In 2016 the Group continued to make positive progress in addressing historic claims and there has been a net GBP1.6m exceptional release.

Contingent consideration

The contingent consideration relates primarily to the growth shares (C shares) acquired by the management of Marsh & Parsons subsequent to acquisition, and payments due to third parties in relation to the acquisition of LSLi and certain of its subsidiaries between 2007 and 2016. Payments are due between three and five years after the acquisition completion and depending on the profitability of those subsidiaries in the relevant calculation years. In 2016 contingent consideration in the Income Statement amounted to a credit of GBP3.8m (2015: GBP1.5m credit). This included a credit for consideration on the acquisition (in 2011) of Marsh & Parsons of GBP1,964,000 (2015: credit GBP3,002,000), a credit relating to LMS of GBP268,000 (2015: charge of GBP2,136,000) and a credit of GBP1,142,000 in LSLi (2015: credit of GBP611,000).

Amortisation

The amortisation charge was GBP3,900,000 (2015: GBP1,800,000). The increase was the result of the full year impact of the acquisition activity in 2015 and the first half 2016.

Net Financial Costs

Net financial costs amounted to GBP1.9m (2015: GBP2.8m). The finance costs related principally to interest and fees on the revolving credit facility. Additional costs relate to the unwinding of discounts on provisions and contingent consideration and interest on loan notes. The reduction in the net financial cost results from reduced interest charges in part due to the variation of the 2011 loan notes.

Taxation

Following the 2015 Summer Budget the headline rate of corporation tax in the UK was further reduced from the current rate of 20% to 19% effective from 1(st) April 2017 and further reduced to 18%, effective from 1(st) April 2020. The Budget announcement in March 2016 included a further reduction effective from 1(st) April 2020, when the proposed corporation tax rate will be lowered further still to 17%.

Following the enactment of Finance Bill 2016 in September 2016, the applicable corporation tax rate is 17% and this is the rate at which deferred tax has been provided (2015: 18%). Corporation tax is recognised at the headline UK effective rate of 20% (2015: 20.25%).

The effective rate of tax for the year was 20.5% (2015: 21.1%). The effective tax rate for 2016 has decreased as a result of a number of factors, including reducing the rate at which deferred tax is provided resulting from the reduction in the headline rate of corporation tax.

Deferred tax credited directly to other comprehensive income is GBP3.8m (2015: charge of GBP0.5m). This is comprised of a credit of GBP5.9m and a charge of GBP2.1m and relates to the disposal and revaluation of financial assets. Income tax credited directly to the share based payment reserve is GBP0.1m (2015: GBPnil).

In 2016 corporation tax payments of GBP8,900,000 (2015: GBP5,600,000) were made which is lower than the current year corporation tax charge of GBP12,700,000 (2015: GBP7,800,000). This is a result of the timing of the settlement of the corporation tax liability on the disposal of Zoopla share-holding in the second half of 2016.

Basic Earnings per Share

The Basic Earnings per Share was 49.2 pence (2015: 29.7 pence). The Adjusted Basic Earnings per Share (as calculated in Note 6 to the Financial Statements) is 25.9 pence (2015: 31.5 pence) a drop of 17.8% which is broadly in line with the decrease in Underlying Group Operating Profit. The Group seeks to present a measure of underlying performance which is not impacted by the unevenness in profile of exceptional gains and exceptional costs, contingent consideration, amortisation of intangible assets and share-based payments. The Directors consider that the adjustments made to exclude the after tax effect of exceptional items, contingent acquisition consideration treated as remuneration, and amortisation of acquisition intangibles provides a better and more consistent indicator of the Group's underlying performance.

Balance Sheet

Joint ventures and other investments

The Group has two joint ventures; a 33.3% (2015: 33.33%) interest in TM Group, whose principal activity is to provide property searches, and a 50% (2015: 49.99%) interest in LMS whose principal activity is to provide conveyancing panel management services.

In addition LSL owns an 18.1% (2015: 18.1%) share in the Guild of Professional Estate Agents (GPEA), which is a membership organisation with a national network of independently owned estate agents. The carrying value of GPEA was assessed as at 31(st) December 2016 and was revalued to GBP3.7m (2015: GBP0.9m).

Capital Expenditure

Total capital expenditure in the year amounted to GBP4.6m (2015: GBP4.8m) and an additional GBP1.4m (2015: GBP3.2m) has been spent internally on developing new software which has been treated as an intangible asset.

Bank Facilities

In May 2016, LSL extended its bank facility until May 2020. The facility includes a GBP100m revolving credit facility (2015: GBP100m) and incorporated more favourable terms for LSL. During the period under review, the Group complied with all of the financial covenants contained within the facility.

Net Bank Debt and Cashflow

As at 31(st) December 2016 Net Bank Debt was GBP20.3m (2015: GBP39.9m) and Shareholders' funds amounted to GBP128.8m (2015: GBP107.4m) providing a balance sheet gearing of 15.8% (2015: 37.1%). The decrease in Net Bank Debt was primarily the result of the sale of the Group's entire holding of Zoopla shares and the pause in acquisition activity in the second half of the year. The 2016 gearing level was 0.51 times adjusted EBITDA(1) (2015: 0.83 times). The Group has a committed revolving credit facility until May 2020 and in 2016 the Group generated cash from operations of GBP32.7m (2015: GBP36.5m).

Zoopla

Between 20(th) July 2016 and 31(st) October 2016, LSL sold its entire holding of 11.3m ordinary shares in Zoopla for total proceeds of GBP36.1m at an average price per share of GBP3.19. The proceeds of the disposal were used to reduce corporate indebtedness.

In January 2017 Zoopla (now known as ZPG) issued the Group with 226,711 warrants in accordance with the 2016 service agreement.

Net Assets

The Group's net assets as at 31(st) December 2016 were GBP128.8m (2015: GBP107.4m).

Treasury and Risk Management

LSL has an active debt management policy. LSL does not hold or issue derivatives or other financial instruments for trading purposes. Further details on the Group's financial commitments as well as the Group's treasury and risk management policies are set out in the Annual Report and Accounts 2016.

Post Balance Sheet Events

There have been no post balance sheet events to report.

International Financial Reporting Standards (IFRS)

The Financial Statements have been prepared under IFRS as adopted by the European Union.

Note 1- Adjusted EBITDA is Group Underlying Operating Profit as previously defined plus depreciation on property plant and equipment

Principal Risks and Uncertainties

LSL has an overall framework for management of risks and internal controls to mitigate the risks. Through this framework, the Board, which has overall accountability and responsibility for the management of risk, on a regular basis identifies, evaluates and manages the principal risks and uncertainties faced by LSL, areas which could adversely affect its business, operating results and financial condition.

Development of risk appetite

During 2016, in line with the FRC's Guidance on 'Risk Management, Internal Control and Related Financial and Business Report' which was published in 2014 and which integrated and replaced the FRCs previous guidance on risk management and internal controls, the Board has continued to develop LSL's approach to risk appetite to ensure continued compliance with the Code and FRC guidance. The Board has through this process expressed the types and level of risk which it is willing to take or accept to achieve LSL's plans and to support consistent, risk-informed decision making across the Group.

The development of the risk appetite began with the Directors approving a risk framework policy and defining individual risk appetite statements for LSL's principal risks and for key decisions made by the Board. These statements provide parameters within which the Board typically expects LSL's businesses to operate, facilitating structured consideration of the risk and reward trade-off for the decisions made around how the Group conducts business. This includes monitoring of risk measures and identification of actions needed to bring any specific outlying areas of risk within target levels. During 2016, exercises have been initiated for targeted analysis of emerging areas of risk and evaluation of components within individual principal risk areas where management adopt the lowest risk appetite tolerances.

The discussions covered a wide range of risks, which reflect the nature of LSL's businesses and acknowledges that there is not a one size fits all approach to establishing risk parameters. During 2017, LSL will continue to develop the framework in line with emerging best practice, including broader development of risk key performance indicators within management information and triggers to be applied in specific areas to adjust levels of risk exposure.

The Board will seek to establish clear parameters, whilst at the same time fostering an environment within which innovation and entrepreneurial activities thrive. Where there is any proposal to shift the Group significantly closer to or outside agreed risk parameters, this will be discussed and subject to Board approval before commencing any activities to ensure that appropriate mitigation controls are put into place.

On-going evolution of the risk management framework is carried out as part of an on-going cycle of continual improvement, and remains a key priority for the Board in 2017.

Developing the financial viability statement

In developing the financial viability statement, it was determined that a three year period, ending on 31(st) December 2019, should be used, as this is consistent with Group's budget and strategic planning cycles and is supported by the Group's funding arrangements, which expire in May 2020.

The Executive Committee reviewed LSL's principal risks, and considered which of these risks might threaten the Group's viability. Each risk was assessed and ranked to differentiate between a critical risk that should be modeled and risks that were less critical and may be modeled as a conflating event.

A number of severe but plausible scenarios were considered and modelled in detail with input from a cross functional group of senior managers, including representatives from the finance teams.

The main focus of the scenario modelling related to the impact of a significant downturn in the property market as occurred in the 2008 to 2009 period. A significant downturn assumed Total Mortgage Approvals falling to 500,000; this compares to 799,000 approvals in 2016. Modelling included the plans LSL put in place during that recessionary period such as reducing dividends and costs in branches. The skills and many of the personnel with experience to manage through such a scenario remain within the business which has helped this process and gives a degree of confidence to manage through a similar future scenario.

The impact on consumer confidence following result of the EU referendum has already been factored into the budgets prepared by the Group which is also the first year of this model; any further uncertainty surrounding the Article 50 could impact the housing market but this is already factored into the heavily reduced number of housing approvals included within this model.

The current low interest rate market has been considered, and discussed with senior management as to how this may impact the viability of the company. Given the low gearing of the Group and the absence of financial instruments this is not deemed a material variable.

Detailed assumptions for each scenario were built up and modelled by month across the three year period. The models measured the downside impact on revenue and the management action which would be taken to retain cash reserves and maintain the operating capacity of the business as a result of the stress scenarios.

Assumptions were also made for the potential growth of LSL's recurring revenue and counter-cyclical income businesses, notably Asset Management, and the extent to which recurring revenue activities, such as Lettings, tend to be less affected through the cycle. The modelling and assumptions took account of the broad range of services across a broad geography which allows some protection from the impact of stress scenarios.

As detailed in the Audit Committee's Report, the Directors reviewed and discussed the process undertaken by the Management Team in proposing the viability statement and the Audit Committee oversaw the development of the statement. The Directors' financial viability statement is contained in the Directors' Report.

Risk management and internal controls framework

LSL's risk management and internal controls framework for 2016 included:

a. ownership of the risk management and internal controls framework by the Board, including a risk framework policy, supported by the Group Chief Financial Officer, the Company Secretary, Head of Risk and Internal Audit and the Group Financial Controller;

b. a network of risk owners in each of LSL's businesses with specific responsibilities relating to risk management and internal controls;

c. the documentation and monitoring of risks are recorded and managed through standardised risk registers which undergo regular reviews and scrutiny by local boards and the Head of Risk and Internal Audit;

d. the Board regularly identifies, reviews and evaluates the principal risks which may impact the Group as part of the planning and reporting cycle to ensure that such risks are identified, monitored and mitigated;

e. the development and application of LSL's risk appetite statement and associated framework (for further details on steps taken during the year, please see the Audit Committee Report); and

f. reporting by the Chairman of the Audit Committee to the Board on any matters which have arisen from the Audit Committee's review of the way in which the risk management and internal control framework has been applied together with any breakdowns in, or exceptions to, these procedures.

As stated above, LSL has in place a Group-wide risk appetite statement and risk framework policy which will continue to be developed in 2017.

This risk framework includes the following:

   a.     risk framework policy; 

b. determination of risk appetite and management or mitigation of risks in line with risk appetite tolerances;

   c.     assessment of prospects and viability; 
   d.     review of effectiveness of the risk management and internal control systems; and 

e. going concern confirmation (for LSL's going concern disclosure see the Report of the Directors).

During the year, the Directors carried out a robust assessment of the principal risks facing the Group, including those that threaten the business model, future performance, solvency or liquidity. The Directors believe that the assessment which has been completed is appropriate to the complexity, size and circumstances of the Group, which is a matter of judgment of the Board and has been supported by the Management Teams.

The Directors also carried out a risk appetite assessment exercise which involved the evaluation of continually evolving aspects of risk management. During 2016, this included the capturing of anticipated impacts following the EU referendum on the residential housing market and the articulation of established 'conduct risk' routines used to support the delivery of appropriate customer outcomes. These aspects are included in the principal risks and uncertainties summarised in this Report.

The identified risks may change over time due to changes in business models, performance, strategy, operational processes and the stage of development of the Group in its business cycle as well as with changes in the external environment. This robust assessment is focused on the principal risks and it differs from the review of the effectiveness of the systems of risk management and internal controls.

In accordance with the requirements of the Code this Report includes descriptions of principal risks together with a high level explanation of how they are being managed or mitigated. This includes clear descriptions of the risks together with an evaluation of the likelihood of a typical risk event crystallising and its possible impact. Mitigating steps and any significant changes to specific areas of risk are also referred to within the tabular summary.

As noted above, this robust analysis of principal risks has also contributed to the Group's viability statement which is set included the Report of the Directors. The Directors have also considered the impact if risks coincide, namely a combination of non-principal risks could potentially represent a single compound principal risk.

The Group also faces other risks which, although important and subject to regular review, have been assessed as less significant and are not listed in this statement. This may include some risks which are not currently known to the Group or that LSL currently deems as immaterial, or were included in previous Annual Report and Accounts and through changes in external factors and careful management, are no longer deemed to be as material to the Group as a whole.

However, these risks may individually or cumulatively also have a material adverse effect together with other risk factors which are beyond the direct control of LSL, and may have a material adverse impact on LSL's business, results of operations and/or financial condition. The risk management framework and procedures in place can only provide reasonable but not absolute assurance that the principal risks and uncertainties are managed to an acceptable level.

Further information relating to how LSL managed these risks and uncertainties during 2016 is set out in the Audit Committee Report (Internal Controls).

Principal Risk and Uncertainties

 
        Risk              Description                    Mitigation 
-----  ----------------  -----------------------------  --------------------------------------------------------------- 
   Strategic: 
  --------------------------------------------------------------------------------------------------------------------- 
 1      UK housing        Group performance is 
         market            intrinsically linked             *    Daily, weekly and monthly monitoring of trading and 
                           to the overall performance            market performance data. 
                           of the UK housing market 
                           (including subsets 
                           - e.g. prime Central             *    Market share, product mix and segmentation 
                           London). The market                   initiatives. 
                           is also impacted by 
                           changes in the global 
                           political and economic           *    Development of counter-cyclical income and recurring 
                           environments (e.g.                    revenue streams. 
                           EU Referendum outcome). 
 
                                                            *    Responsive investment and cost control measures 
                                                                 during the housing market cycle. 
 
 
                                                            *    Investment in teams to delivery strategic projects. 
 
 
                                                            *    Balanced UK-wide geographical spread. 
 
 
                                                            *    Monitoring of wider macro-economic and political 
                                                                 developments. 
-----  ----------------  -----------------------------  --------------------------------------------------------------- 
 2      New UK            Traditional business            -- Competitor and industry benchmarking. 
         housing           models for property             -- Development of strategies in 
         market            services are exposed            response to market disrupters. 
         entrants          increasingly to new             -- External consultative support 
                           business models and             as necessary. 
                           technological advancements       *    Monitoring of potential acquisitions and joint 
                           (e.g. online/hybrid                   venture opportunities. 
                           estate agents, Automated 
                           Valuation Models and 
                           automated financial              *    Service delivery enhancements and experimentation. 
                           services operating 
                           models). 
                                                            *    Infrastructure investment, upgrading and 
                                                                 consolidation of core operating systems. 
 
 
                                                           -- Marketing initiatives. 
                                                           -- Staff incentive schemes. 
-----  ----------------  -----------------------------  --------------------------------------------------------------- 
 3      Acquisitions      Realising appropriate 
         and growth       targets for acquisition           *    Defined pre and post-acquisition reporting to the 
         initiatives      and major project                      Board and Audit Committee. 
                          initiatives, 
                          including delivery 
                          of appraisals, due               -- Structured authority levels. 
                          diligence and                     *    Responsive flexing of risk appetite during the 
                          integration/implementation             housing market cycle. 
                          requirements. 
 
                                                            *    Flexible resource pool to support acquisition and 
                                                                 integration activities teams. 
 
 
                                                           -- External consultative support 
                                                           as necessary. 
                                                           -- Established integration planning 
                                                           methodology. 
                                                            *    Post-acquisition and post-implementation reviews. 
 
 
                                                           -- Risk and Internal Audit engagements. 
-----  ----------------  -----------------------------  --------------------------------------------------------------- 
   Sales/distribution: 
  --------------------------------------------------------------------------------------------------------------------- 
 4      Professional      Exposure to major PI 
         services          claims arising from              *    Robust framework and monitoring routines to maintain 
                           any lapses in surveying               valuation accuracy. 
                           and valuation practices. 
 
                                                            *    Dedicated surveying risk team. 
 
 
                                                            *    Timely data capture of all claims and associated 
                                                                 trends. 
 
 
                                                            *    Utilisation of technology to monitor valuation trends 
                                                                 and trigger alerts. 
 
 
                                                            *    Risk and Internal Audit reviews. 
 
 
                                                            *    Experienced claims handling personnel supported by 
                                                                 legal experts. 
 
 
                                                            *    Culture promoting effective sales conduct and open 
                                                                 lines of communication with clients. 
 
 
                                                            *    Board-level authorities for PI claims settlement 
                                                                 payments and governance of underlying claims handling 
                                                                 and accounting processes. 
-----  ----------------  -----------------------------  --------------------------------------------------------------- 
 5      Client            The performance of 
         Contracts         the Estate Agency and            *    Customer outcome focused forums and initiatives. 
                           Surveying businesses 
                           are dependent on securing 
                           and retaining key contracts      *    Designated senior members of staff with 
                           (e.g. lenders, portfolio              responsibility for relationship management. 
                           landlords and house 
                           builders). 
                                                            *    Ongoing investment in resources, technology and 
                                                                 service standards to ensure LSL has the capacity to 
                                                                 meet service level demands. 
 
 
                                                            *    Targeted marketing and training events. 
 
 
                                                            *    Monitoring of client dependency and compliance with 
                                                                 contractual requirements. 
 
 
                                                            *    Robust control framework supporting the risk 
                                                                 profiling of prospective clients, contract renewals 
                                                                 and the quality of professional services. 
 
 
                                                            *    Dedicated in-house Legal Services and Claims 
                                                                 Management teams 
 
 
                                                            *    Risk & Internal Audit reviews. 
-----  ----------------  -----------------------------  --------------------------------------------------------------- 
   Operations: 
  --------------------------------------------------------------------------------------------------------------------- 
 6.     Information       The Group has varied 
         technology       operations which require          *    Board level IT governance, policies and initiatives. 
         infrastructure   a robust IT infrastructure. 
                          The IT environment 
                          needs to remain adaptable         *    Focus on innovation within the Group's strategy. 
                          to support growth 
                          initiatives, 
                          harness technological             *    Dedicated in-house IT teams. 
                          advancements and counter 
                          business continuity 
                          threats, including                *    Maintenance of infrastructure to maintain effective 
                          malicious and cyber                    service delivery. 
                          related attacks. 
 
                                                            *    On-going IT investment and development programme. 
 
 
                                                            *    Implementable business continuity and disaster 
                                                                 recovery solutions. 
 
 
                                                            *    Monitoring of compliance with relevant contractual 
                                                                 and regulatory requirements. 
 
 
                                                            *    Inter-Group IT forums. 
 
 
                                                            *    External consultative support as necessary. 
 
 
                                                            *    Risk and Internal Audit reviews. 
-----  ----------------  -----------------------------  ------------------------------------------------------------- 
 7.     Information       Group operations involve 
         security          the processing of high           *    LSL Information Security and Governance Group and 
                           volumes of personal                   Group IT Director in place. 
                           data, with potential 
                           for unintended data 
                           loss and exposure to             *    Dedicated LSL Information Security personnel. 
                           increasing levels of 
                           external cyber-crime. 
                                                            *    Group data protection policies in place and training 
                                                                 delivered. 
 
 
                                                            *    Advice obtained from In house legal and external 
                                                                 advisers as appropriate. 
 
 
                                                            *    Tracking of data assets/data sharing, in line with 
                                                                 authority levels. 
 
 
                                                            *    Penetration testing programme. 
 
 
                                                            *    Benchmarking versus best practice standards - e.g. 
                                                                 ISO27001. 
 
 
                                                            *    Implementation of regulatory changes - e.g. General 
                                                                 Data Protection Regulation. 
 
 
                                                           -- Second and third-line 
                                                           risk-based reviews. 
-----  ----------------  -----------------------------  ------------------------------------------------------------- 
 8.     Regulatory        Relationships with 
         and compliance   regulators and compliance         *    Top-down culture focused on fairness, transparency 
                          with legal and regulatory              and successful customer outcomes. 
                          requirements. Any compliance 
                          breaches could result 
                          in sanctions and                  *    Open dialogue with regulators and monitoring of 
                          reputational                           emerging developments and regulatory reforms. 
                          damage (e.g. prosecutions 
                          or fines). 
                                                            *    Group risk framework policy incorporating a 
                          Regulatory and compliance              'three-lines of defence' model to track compliance 
                          risk extends to oversight              with regulations. 
                          of standards adopted 
                          by business partners 
                          (e.g. franchises, appointed       *    Group policies including ethics (e.g. whistleblowing 
                          representatives, joint                 structures and anti-fraud and anti-bribery policies) 
                          ventures and minority                  and employee welfare. 
                          investments). 
 
                          The market and business           *    Group-wide health and safety arrangements to ensure 
                          operations are also                    the welfare of employees and visitors to Group 
                          impacted by regulatory                 premises. 
                          reforms (e.g. Housing 
                          White Paper) which 
                          may have an effect                *    Group-level forums with regulatory focus and 
                          on Group revenue and                   oversight (e.g. FSMC, FSRC and Information Security 
                          expenditures.                          and Governance Group). 
 
                          Regulatory costs, fees 
                          and charges continue              *    Dedicated compliance teams in higher risk/regulated 
                          to grow due to the                     functions. 
                          rising funding requirements 
                          of the Financial Services 
                          Compensation Scheme.              *    Evolution of IT systems to strengthen oversight 
                                                                 routines. 
 
 
                                                            *    Responsive complaints tracking of any emerging 
                                                                 themes. 
 
 
                                                            *    In-house Legal Services team, with external 
                                                                 consultative support when needed. 
 
 
                                                            *    Group Risk and Internal Audit reviews. 
-----  ----------------  -----------------------------  ------------------------------------------------------------- 
   People: 
  --------------------------------------------------------------------------------------------------------------------- 
 9.     Employees         Securing and retaining 
                           key strategic population         *    Oversight by LSL Remuneration and Nominations 
                           and controlling attrition             Committees. 
                           in key business critical 
                           areas, ensuring the 
                           effective management             *    Group remuneration policies and incentive schemes to 
                           of personnel standards                retain key strategic population. 
                           across varied Group 
                           businesses. 
                                                            *    Regular benchmarking and appraisals of senior 
                                                                 management. 
 
 
                                                            *    Succession planning reviews and targeted reviews in 
                                                                 some areas. 
 
 
                                                            *    Dedicated in-house recruitment team. 
 
 
                                                            *    Targeted retention and recruitment initiatives. 
 
 
                                                            *    Staff surveys and Group HR initiatives to focus on 
                                                                 attrition, improve staff morale, relieve areas of 
                                                                 pressure and improve operational efficiencies. 
 
 
                                                            *    Group-wide HR IT systems. 
 
 
                                                            *    Monitoring of statutory requirements and 
                                                                 developments. 
 
 
                                                            *    Employee policies and monitoring framework (e.g. 
                                                                 health and safety). 
 
 
                                                            *    Culture of transparency, clear Group policies and 
                                                                 whistleblowing procedures to enable staff to 
                                                                 confidentially raise concerns. 
-----  ----------------  -----------------------------  ------------------------------------------------------------- 
 
 

Group Income Statement

for the year ended 31(st) December 2016

 
                                                     2016        2015 
                                         Note     GBP'000     GBP'000 
                                               ----------  ---------- 
 
 Revenue                                    3     307,750     300,594 
 
 Operating expenses: 
          Employee and subcontractor 
           costs                                (182,687)   (171,216) 
          Establishment costs                    (19,888)    (19,012) 
          Depreciation on property, 
           plant and equipment                    (5,475)     (5,296) 
          Other                                  (67,282)    (65,180) 
                                               ----------  ---------- 
                                                (275,332)   (260,704) 
 
 Other operating income                             1,165       1,865 
 (Loss) on sale of property, 
  plant and equipment                                 (9)        (44) 
 
 Group's share of profit 
  after tax in joint ventures                       1,049       1,156 
 
 Group operating profit                     4      34,623      42,867 
 
 Share-based payments                             (1,263)       (871) 
 Amortisation of intangible 
  assets                                          (3,914)     (1,803) 
 Exceptional gains                          5      34,531           - 
 Exceptional cost                           5     (2,341)       (258) 
 Contingent consideration                   5       3,785       1,477 
 Group operating profit                     3      65,421      41,412 
                                               ----------  ---------- 
 
 Finance income                                         -           5 
 Finance costs                                    (1,896)     (2,817) 
 Net financial costs                              (1,896)     (2,812) 
 
 Profit before tax                                 63,525      38,600 
 
 Taxation 
  - related to exceptional 
   items and contingent consideration             (6,432)          52 
  - others                                        (6,601)     (8,190) 
                                            8    (13,033)     (8,138) 
                                               ----------  ---------- 
 
 Profit for the year                               50,492      30,462 
                                               ----------  ---------- 
 Attributable to 
 - Owners of the parent                            50,493      30,414 
 - Non-controlling interest                           (1)          48 
 
 
 
 Earnings per share expressed 
  in pence per share: 
 Basic                                      6        49.2        29.7 
 Diluted                                    6        49.0        29.5 
 

Group Statement of Comprehensive Income

for the year ended 31(st) December 2016

 
                                                 2016       2015 
                                              GBP'000    GBP'000 
                                          -----------  --------- 
 
 Profit for the year                           50,492     30,462 
                                          -----------  --------- 
 
 Items to be reclassified 
  to profit and loss in subsequent 
  periods: 
 Reclassification adjustments 
  for disposal of financial 
  assets                                     (33,022)      (440) 
 Income tax effect                              5,914         53 
 Revaluation of financial 
  assets                                       11,816      5,130 
 Income tax effect                            (2,015)      (580) 
 
 Net other comprehensive (loss)/income 
  to be reclassified to profit 
  and loss in subsequent periods:            (17,307)      4,163 
 
 Total other comprehensive 
  (loss)/income for the year, 
  net of tax                                 (17,307)      4,163 
                                          -----------  --------- 
 
 Total comprehensive income 
  for the year, net of tax                     33,185     34,625 
                                          -----------  --------- 
 
 Attributable to 
    - Owners of the parent                     33,186     34,577 
    - Non-controlling interest                    (1)         48 
 
 

Group Balance Sheet

as at 31(st) December 2016

 
                                2016        2015 
                             GBP'000     GBP'000 
                          ----------  ---------- 
 
 Non-current 
  assets 
 Goodwill                    151,901     136,395 
 Other intangible 
  assets                      33,249      30,517 
 Property, plant 
  and equipment               18,842      19,393 
 Financial assets              4,603      28,871 
 Investments 
  in joint ventures            8,762       8,778 
 Total non-current 
  assets                     217,357     223,954 
                          ---------- 
 
 Current assets 
 Trade and other 
  receivables                 32,263      35,366 
 Cash and cash 
  equivalents                      -       5,603 
                          ----------  ---------- 
 Total current 
  assets                      32,263      40,969 
 
 Total assets                249,620     264,923 
                          ----------  ---------- 
 
 Current liabilities 
 Financial liabilities      (10,739)    (15,777) 
 Trade and other 
  payables                  (50,900)    (50,102) 
 Current tax 
  liabilities                (7,581)     (2,525) 
 Provisions for 
  liabilities                (5,742)    (12,100) 
                          ----------  ---------- 
 Total current 
  liabilities               (74,962)    (80,504) 
                          ----------  ---------- 
 
 Non-current 
  liabilities 
 Financial liabilities      (26,469)    (52,511) 
 Deferred tax 
  liability                  (3,801)     (6,927) 
 Provisions for 
  liabilities               (15,622)    (17,625) 
                          ----------  ---------- 
 Total non-current 
  liabilities               (45,892)    (77,063) 
                          ----------  ---------- 
 
 Total Liabilities         (120,854)   (157,567) 
 
 Net assets                  128,766     107,356 
                          ----------  ---------- 
 
 Equity 
 Share capital                   208         208 
 Share premium 
  account                      5,629       5,629 
 Share-based 
  payment reserve              4,303       3,564 
 Treasury shares             (5,368)     (5,988) 
 Fair value reserve            3,571      20,878 
 Retained earnings           120,239      82,880 
                          ----------  ---------- 
 Equity attributable 
  to owners of 
  parent                     128,582     107,171 
 Non-controlling 
  interests                      184         185 
 
 Total equity                128,766     107,356 
                          ----------  ---------- 
 

Group Statement of Cash Flows

for the year ended 31(st) December 2016

 
                                                    31(st)                  31(st) 
                                                  December                December 
                                                      2016                    2015 
                                       GBP'000     GBP'000    GBP'000      GBP'000 
 Cash generated from operating 
  activities 
 Profit before tax                                  63,525                  38,600 
 
 Adjustments to reconcile 
  profit before tax to net 
  cash from operating activities 
 
     Exceptional operating 
      items and 
      contingent consideration        (35,975)                (1,219) 
     Amortisation of intangible 
      assets                             3,914                  1,803 
     Finance income                          -                    (5) 
     Finance costs                       1,896                  2,817 
     Share-based payments                1,263                    871 
                                     ---------              --------- 
 Total adjustments                                (28,902)                   4,267 
                                                ----------             ----------- 
 Group operating profit 
  before amortisation and 
  share-based payments                              34,623                  42,867 
     Depreciation                        5,475                  5,296 
     Dividend income                     (492)                  (835) 
     Share of results of joint 
      ventures                         (1,049)                (1,156) 
     Loss/(Gain) on sale of 
      property, plant and 
      equipment and financial 
      assets                                 9                  (253) 
                                     ---------              --------- 
                                                     3,943                   3,052 
 Decrease in trade and 
  other receivables                      3,265                    975 
 (Decrease) in trade and 
  other payables                         (614)                (1,026) 
 (Decrease) in provisions              (8,561)                (9,345) 
                                     ---------              --------- 
                                                   (5,910)                 (9,396) 
                                                ----------             ----------- 
 Cash generated from operations                     32,656                  36,523 
 
     Interest paid                     (1,948)                (1,852) 
     Tax paid                          (8,861)                (5,613) 
                                     --------- 
                                                  (10,809)                 (7,465) 
                                                ----------             ----------- 
 Net cash generated from 
  operating activities                              21,847                  29,058 
 
 Cash flows from investing 
  activities 
     Cash acquired on purchase 
      of subsidiary 
      undertaking                        1,593                    774 
     Acquisitions of subsidiaries 
      and other 
      businesses                       (8,451)               (13,202) 
 
 
     Payment of contingent 
      consideration                         (3,537)               (4,015) 
     Investment in financial 
      assets                                      -               (1,178) 
     Investment in joint venture                (2)                     - 
     Cash received on sale 
      of financial assets                    35,991                   297 
     Dividends received from 
      joint venture                               -                 1,499 
     Dividends received from 
      financial assets                          778                   549 
     Interest received                            -                     5 
     Purchase of property, 
      plant and equipment 
      and intangible assets                 (6,064)               (7,991) 
     Proceeds from sale of 
      property, plant and 
      equipment                                  69                   328 
                                          ---------             --------- 
 Net cash generated / (expended) 
  on investing activities                               20,377              (22,934) 
 Cash flows from financing 
  activities 
     Repayment of loans                    (25,243)                     - 
     Drawdown of loans                            -                11,500 
     Repayment of overdraft                                         (718) 
     Repayment of loan notes                (7,294)                  (63) 
     Payment of deferred consideration      (2,422)                     - 
     Proceeds from exercise 
      of share options                           48                 1,314 
     Dividends paid                        (12,916)              (12,554) 
                                          ---------             --------- 
 
 Net cash used in financing 
  activities                                          (47,827)                 (521) 
 
 Net (decrease) / increase 
  in cash and cash equivalents                         (5,603)                 5,603 
 Cash and cash equivalents                               5,603                     - 
  at the beginning of the 
  year 
                                                     ---------             --------- 
 
 Cash and cash equivalents 
  at the end of the year                                     -                 5,603 
                                                     ---------             --------- 
 

Group Statement of Changes in Equity

for the year ended 31(st) December 2016

 
                    Share     Share    Share-   Treasury       Fair   Retained      Total   Non-controlling      Total 
                  capital   premium     based     shares      value   earnings     equity         interests 
                            account   payment               Reserve 
                                      reserve 
 
                  GBP'000   GBP'000   GBP'000    GBP'000    GBP'000    GBP'000    GBP'000           GBP'000    GBP'000 
 At 1(st) 
  January 
  2016                208     5,629     3,564    (5,988)     20,878     82,880    107,171               185    107,356 
 Disposal 
  of financial 
  assets (net 
  of tax)               -         -         -          -   (27,108)          -   (27,108)                 -   (27,108) 
 Revaluation 
  of financial 
  assets (net 
  of tax)               -         -         -          -      9,801          -      9,801                 -      9,801 
                 --------  --------  --------  ---------  ---------  ---------  ---------  ----------------  --------- 
 Other 
  comprehensive 
  income for 
  the year              -         -         -          -   (17,307)          -   (17,307)                 -   (17,307) 
 Profit for 
  the year              -         -         -          -          -     50,493     50,493               (1)     50,492 
 Total 
  comprehensive 
  income for 
  the year              -         -         -          -   (17,307)     50,493     33,186               (1)     33,185 
 Exercise 
  of options            -         -     (524)        620          -      (218)      (122)                 -      (122) 
 Share-based 
  payments              -         -     1,263          -          -          -      1,263                 -      1,263 
 Dividend 
  payment               -         -         -          -          -   (12,916)   (12,916)                 -   (12,916) 
 At 31(st) 
  December 
  2016                208     5,629     4,303    (5,368)      3,571    120,239    128,582               184    128,766 
                 --------  --------  --------  ---------  ---------  ---------  ---------  ----------------  --------- 
 

Year ended 31(st) December 2015

 
                    Share     Share    Share-   Treasury       Fair   Retained      Total   Non-controlling      Total 
                  capital   premium     based     shares      value   earnings     equity         interests 
                            account   payment               Reserve 
                                      reserve 
 
                  GBP'000   GBP'000   GBP'000    GBP'000    GBP'000    GBP'000    GBP'000           GBP'000    GBP'000 
 At 1(st) 
  January 
  2015                208     5,629     3,498    (7,922)     16,715     64,835     82,963               137     83,100 
 Disposal 
  of financial 
  assets (net 
  of tax)               -         -         -          -      (387)          -      (387)                 -      (387) 
 Revaluation 
  of financial 
  assets (net 
  of tax)               -         -         -          -      4,550          -      4,550                 -      4,550 
                 --------  --------  --------  ---------  ---------  ---------  ---------  ----------------  --------- 
 Other 
  comprehensive 
  income for 
  the year              -         -         -          -      4,163          -      4,163                 -      4,163 
 Profit for 
  the year              -         -         -          -          -     30,414     30,414                48     30,462 
 Total 
  comprehensive 
  income for 
  the year              -         -         -          -      4,163     30,414     34,577                48     34,625 
 Exercise 
  of options            -         -     (805)      1,934          -        185      1,314                 -      1,314 
 Share-based 
  payments              -         -       871          -          -          -        871                 -        871 
 Dividend 
  payment               -         -         -          -          -   (12,554)   (12,554)                 -   (12,554) 
 At 31(st) 
  December 
  2015                208     5,629     3,564    (5,988)     20,878     82,880    107,171               185    107,356 
                 --------  --------  --------  ---------  ---------  ---------  ---------  ----------------  --------- 
 

Notes to the Preliminary Results Announcement

The financial information in this preliminary results announcement does not constitute LSL's statutory financial statements for the year ended 31(st) December 2016 but has been extracted from the Financial Statements included in LSL's Annual Report & Accounts 2016 and as such, does not contain all information required to be disclosed in the financial statements prepared in accordance with IFRS.

Statutory financial statements for this year will be filed following the 2017 AGM. The auditors have reported on these financial statements. Their report was unqualified and did not contain a statement under section 498 (2) or (3) of the Companies Act 2006.

   1.   Directors responsibility statement 

Each of the current Directors confirms that, to the best of their knowledge, the financial statements, prepared in accordance with IFRS as adopted by EU standards, give a true and fair view of the assets, liabilities, financial position and profit or loss of the issuer and the undertakings included in the consolidation taken as a whole; and the Directors' Report includes a fair review of the development and performance of the business and the position of the issuer and the undertakings included in the consolidation taken as a whole, together with a description of the principal risks and uncertainties that they face.

   2.   Basis of preparation 

The accounting policies adopted are consistent with those of the previous financial year except for the adoption of new Standards and interpretations as of 1(st) January 2016 which are applicable to the Group. For the Financial Statements for the year ended 31(st) December 2016, there were no IFRS, amendments or IFRIC interpretations effective for the first time this financial year that had a material impact on the Group. This is with the exception of IFRS 16, for which we continue to evaluate the impact.

   3.   Segment analysis of revenue and operating profit 

For management purposes, the Group is organised into business units based on their products and services and has two reportable operating segments as follows:

-- The Estate Agency and Related Services segment provides services related to the sale and letting of residential properties. It operates a network of high street branches and as part of its business model, the Estate Agency Division also provides associated services including arranging conveyancing services. In addition, it provides repossession asset management services to a range of lenders. It also arranges mortgages for a number of lenders and arranges pure protection and general insurance policies for a panel of insurance companies via the Estate Agency branches, Pink Homes Loans, First Complete, Embrace Mortgage Services, First2Protect, Mortgage First, Insurance Brokers First and Linear Financial Solutions. The financial services revenue included within the Estate Agency Division includes two mortgage and insurance distribution networks providing products and services for sale via financial intermediaries. A significant proportion of the results of the Financial Services are inextricably linked to the Estate Agency business, they have therefore been aggregated with those of the Estate Agency and Related Services segment.

-- The Surveying and Valuation Services segment provides a valuations and professional survey service of

residential   properties to various lending corporations and individual customers. 

Each segment has various products and services and the revenue from these products and services are disclosed in the Business Review section of the Strategic Report of the Annual Report and Accounts 2016.

The Management Teams monitor the operating results of each business units separately for the purpose of making decisions about resource allocation and performance assessment. Segment performance is evaluated based on operating profit or loss which in certain respects, as explained in the table below, is measured differently from operating profit or loss in the Group Financial Statements. Head office costs, Group financing (including finance costs and finance incomes) and income taxes are managed on a Group basis and are not allocated to operating segments.

Operating segments

The following table presents revenue and profit information regarding the Group's operating segments for the financial year ended 31(st) December 2016 and financial year ended 31(st) December 2015 respectively.

Year ended 31(st) December 2016

 
                                          Estate    Surveying 
                                          Agency          and 
                                     and Related    Valuation 
                                        Services     Services   Unallocated       Total 
  Income statement                       GBP'000      GBP'000       GBP'000     GBP'000 
   information 
                                                                             ---------- 
 
 Segmental revenue                       243,036       64,714             -     307,750 
                                 ---------------  -----------  ------------  ---------- 
 Segmental result: 
  - before exceptional 
   costs, contingent 
   consideration, amortisation 
   and share-based payments               24,500       17,508       (7,385)      34,623 
  - after exceptional 
   costs, contingent 
  consideration, amortisation 
   and share-based payments               22,344       18,030        25,047      65,421 
                                 ---------------  -----------  ------------  ---------- 
 
 Finance income                                                                       - 
 Finance costs                                                                  (1,896) 
 Profit before tax                                                               63,525 
 
 Taxation                                                                      (13,033) 
 Profit for the year                                                             50,492 
                                                                             ---------- 
 

Year ended 31(st) December 2015

 
                                          Estate    Surveying 
                                          Agency          and 
                                     and Related    Valuation 
                                        Services     Services   Unallocated       Total 
  Income statement                       GBP'000      GBP'000       GBP'000     GBP'000 
   information 
                                                                             ---------- 
 
 Segmental revenue                       236,525       64,069             -     300,594 
                                 ---------------  -----------  ------------  ---------- 
 Segmental result: 
  - before exceptional 
   costs, contingent 
   consideration, amortisation 
   and share-based payments               31,288       18,104       (6,525)      42,867 
  - after exceptional 
   costs, contingent                      29,347       17,459       (5,394)      41,412 
  consideration, amortisation 
   and share-based payments 
                                 ---------------  -----------  ------------  ---------- 
 
 Finance income                                                                       5 
 Finance costs                                                                  (2,817) 
 Profit before tax                                                               38,600 
 
 Taxation                                                                       (8,138) 
 Profit for the year                                                             30,462 
                                                                             ---------- 
 
   4.     Adjusted performance measures 

In addition to the various performance measures defined under IFRS, the Group reports a number of alternative performance measures that are designed to assist with the understanding of the underlying performance of the Group. The Group seeks to present a measure of underlying performance which is not impacted by the inconsistency in profile of exceptional gains and exceptional costs, contingent consideration, amortisation of intangible assets and share-based payments. Share based payments are excluded from the underlying performance due to the fluctuations that can impact the charge, such as lapses and the level of annual grants. The three adjusted measures reported by the Group are:

   --      Group Underlying Operating Profit 
   --      Adjusted Basic EPS 
   --      Adjusted diluted EPS. 

The Directors consider that these adjusted measures shown below give a better and more consistent indication of the Group's underlying performance. These measures form part of management's internal financial review and are contained within the monthly management information reports reviewed by the Board.

The calculations of adjusted basic and adjusted diluted EPS are given in Note 6 and a reconciliation of Group Underlying Operating Profit is shown below:

 
                                          2016      2015 
                               Note    GBP'000   GBP'000 
                                     ---------  -------- 
 Group operating profit           3     65,421    41,412 
 Share-based payments                    1,263       871 
 Amortisation of intangible 
  assets                                 3,914     1,803 
 Exceptional gains                5   (34,531)         - 
 Exceptional costs                5      2,341       258 
 Contingent consideration         5    (3,785)   (1,477) 
                                     ---------  -------- 
 Group Underlying Operating 
  Profit                                34,623    42,867 
                                     ---------  -------- 
 
 
   5.     Exceptional items and contingent consideration 
 
                                                  2016        2015 
                                               GBP'000     GBP'000 
                                            ----------  ---------- 
 Exceptional costs: 
 Branch closure and restructuring 
  costs including redundancy costs               2,341         258 
                                            ----------  ---------- 
 
 Contingent consideration on acquisitions      (3,785)     (1,477) 
                                            ----------  ---------- 
 
 Exceptional gains: 
 Gain on disposal of Zoopla shares            (32,931)           - 
 Provision for PI Costs (claims and            (1,600)           - 
  notifications) 
                                            ----------  ---------- 
                                              (34,531)           - 
                                            ----------  ---------- 
 
   6.     Earnings per share (EPS) 

Basic EPS amounts are calculated by dividing net profit for the year attributable to ordinary equity holders of the parent by the weighted average number of Ordinary Shares outstanding during the year.

Diluted EPS amounts are calculated by dividing the net profit attributable to ordinary equity holders of the parent by the weighted average number of Ordinary Shares outstanding during the year plus the weighted average number of Ordinary Shares that would be issued on the conversion of all the dilutive potential Ordinary Shares into Ordinary Shares.

 
                         Profit      Weighted      2016                  Weighted        2015 
                          after       average       Per      Profit       average         Per 
                            tax        number     share       after        number       share 
                                    of shares    amount         tax     of shares      amount 
                        GBP'000                   Pence     GBP'000                     Pence 
 Basic EPS               50,493   102,575,484      49.2      30,414   102,406,770        29.7 
 Effect of dilutive 
  share options                       519,565                             791,256 
 Diluted EPS             50,493   103,095,049      49.0      30,414   103,198,026      29.5 
                      ---------  ------------  --------  ----------  ------------  -------- 
 
 

There have been no other transactions involving Ordinary Shares or potential Ordinary Shares between the reporting date and the date of completion of these Financial Statements.

The Directors consider that the adjusted earnings shown below give a better and more consistent indication of the Group's underlying performance:

 
                                                     2016       2015 
                                                  GBP'000    GBP'000 
                                                ---------  --------- 
 
 Group Underlying Operating Profit 
  (excluding non-controlling interest) 
  (Note 4):                                        34,625     42,819 
 
     Net finance costs (excluding exceptional 
      costs and contingent consideration)         (1,410)    (2,360) 
     Normalised taxation                          (6,643)    (8,193) 
 Adjusted profit after tax(1) before 
  exceptional costs, share-based 
  payments and amortisation                        26,572     32,266 
                                                ---------  --------- 
 

Adjusted basic and diluted EPS

 
                       Adjusted      Weighted      2016   Adjusted      Weighted      2015 
                         profit       average       Per     profit       average       Per 
                          after        number     share      after        number     share 
                         tax(1)     of shares    amount     tax(1)     of shares    amount 
                        GBP'000                   Pence    GBP'000                   Pence 
 
 Adjusted Basic 
  EPS                    26,572   102,575,484      25.9     32,266   102,406,770      31.5 
 Effect of dilutive 
  share options                       519,565                            791,256 
 Adjusted Diluted 
  EPS                    26,572   103,095,049      25.8     32,266   103,198,026      31.3 
                      ---------  ------------  --------  ---------  ------------  -------- 
 

Note 1 -This represents adjusted profit after tax attributable to equity holders of the parent. The normalised tax rate in 2016 is 20.00% (2015: 20.25%).

   7.     Dividends paid and proposed 
 
                                              2016     2015 
                                           GBP'000  GBP'000 
                                           -------  ------- 
 Declared and paid during the year: 
 Equity dividends on Ordinary Shares: 
 2014 Final: 8.3 pence per share                      8,458 
  2015 Interim: 4.0 pence per share                   4,096 
 2015 Final: 8.6 pence per share             8,812 
 2016 Interim: 4.0 pence per share           4,104 
                                           -------  ------- 
                                            12,916   12,554 
                                           -------  ------- 
 
   Dividends on Ordinary Shares 
   proposed (not recognised as a 
   liability as at 31(st) December): 
 Equity dividends on Ordinary Shares: 
  Dividend: 6.3 pence per share (2015: 
   8.6 pence per share)                      6,466    8,808 
                                           -------  ------- 
 
 
   8.     Taxation 

(a) Tax on profit on ordinary activities

The major components of income tax charge in the Group income statements are:

 
                                                                          2016        2015 
                                                                       GBP'000     GBP'000 
                                                                    ----------  ---------- 
 
 UK corporation tax - current year                                      12,703       7,787 
                                 - adjustment in respect of prior 
                                  years                                  1,009         391 
                                                                                ---------- 
                                                                        13,712       8,178 
 Deferred tax: 
 Origination and reversal of temporary 
  differences                                                            (500)       (470) 
 Adjustment in respect of prior year                                     (179)         430 
                                                                    ----------  ---------- 
 Total deferred tax (credit)                                             (679)        (40) 
                                                                    ----------  ---------- 
 Total tax charge in the income statement                               13,033       8,138 
                                                                    ----------  ---------- 
 

The 2015 Summer Budget announced that the headline rate of Corporation Tax in the UK would be further reduced from the current rate of 20% to 19% effective from 1(st) April 2017, and further reduced to 18%, effective from 1(st) April 2020. The Budget of March 2016 announced that from 1(st) April 2020, the proposed corporation tax will be lowered further still to 17%. Following the substantive enactment of Finance Bill 2016 in September 2016, the corporation tax rate of 17% has been confirmed. Accordingly this is the rate at which deferred tax has been provided (2015: 18%). Corporation tax is recognised at the headline UK effective rate of 20% (2015: 20.25%).

The effective rate of tax for the year was 20.5% (2015: 21.1%). The effective tax rate for 2016 was decreased as a result of reducing the rate at which deferred tax is provided resulting from the reduction in the headline rate of corporation tax. Deferred tax credited directly to other comprehensive income is GBP3.8m (2015: charge of GBP0.5m); this is comprised of a credit of GBP5.9m and a charge of GBP2.1m and relates to the disposal and revaluation of financial assets. Income tax credited directly to the share based payment reserve is GBP0.1m (2015: GBPnil).

(b) Factors affecting tax charge for the year

The tax assessed in the profit and loss account is higher (2015: higher) than the standard UK corporation tax rate, because of the following factors:

 
                                                 2016           2015 
                                              GBP'000        GBP'000 
                                          -----------  ------------- 
 
 Profit on ordinary activities before 
  tax                                          63,525         38,600 
                                          -----------  ------------- 
 
 Tax calculated at UK standard rate 
  of corporation tax rate of20.0% (2015 
  - 20.25%)                                    12,705          7,816 
 Non-taxable income from joint ventures 
  and dividends                                  (95)          (403) 
 Other income not taxable                       (510)              - 
 Benefit of deferred tax asset and 
  brought forward losses not previously 
  recognised                                        -           (32) 
 Disallowable expenses                            577            381 
 Impact of movement in contingent 
  consideration credited to the Income 
  Statement                                     (757)          (295) 
 Capital gains in excess of accounting            183              - 
  profit 
 Share-based payment relief                       251             57 
 Impact of rate change on deferred 
  tax                                           (151)          (207) 
 Prior period adjustments - current 
  tax                                           1,009            391 
 Prior period adjustment - deferred 
  tax                                           (179)            430 
                                          -----------  ------------- 
 Total taxation charge                         13,033          8,138 
                                          -----------  ------------- 
 
   9.   Analysis of Net Bank Debt (excluding loan notes) 
 
                                              2016       2015 
                                           GBP'000    GBP'000 
                                         ---------  --------- 
 
 Interest bearing loans and borrowings 
 
   *    Current                             10,851     15,777 
 
   *    Non-current                         26,357     52,511 
                                         ---------  --------- 
                                            37,208     68,288 
 Less: Unsecured loan notes                (2,000)   (10,033) 
 Less: cash and short-term deposits              -    (5,603) 
 Less: deferred and contingent 
  consideration                           (14,952)   (12,755) 
                                         ---------  --------- 
 Net Bank Debt at the end of the 
  year                                      20,256     39,897 
                                         ---------  --------- 
 

During the year, the Group has repaid GBP29.0m (2015: drawn down GBP11.5m) of the revolving credit facility. The utilisation of this revolving credit facility may vary each month provided that it does not exceed the maximum GBP100.0m facility (2015: GBP100.0m).

   10.    Acquisitions during the year 

The Group acquired the following businesses during the year:

   a.     Lettings books and other 

During the period the Group acquired nine lettings books and a two branch estate agency business from a franchisee for a total combined consideration of GBP4,241,000. The fair values of the identifiable assets and liabilities of these businesses as at the date of acquisition have been provisionally determined as below:

 
                                            Fair value 
                                            recognised 
                                        on acquisition 
                                               GBP'000 
                                      ---------------- 
 Intangible Assets                               4,190 
 Cash and cash equivalents                          51 
 Deferred tax liabilities                      (1,593) 
 Total identifiable net liabilities 
  acquired                                       2,648 
 Purchase consideration                          4,241 
 Goodwill                                        1,593 
                                      ================ 
 

Purchase consideration discharged by:

 
 Cash    4,241 
        ====== 
 
 
 Analysis of cash flow on acquisition       GBP'000 
                                           -------- 
 Transaction costs (included in cash 
  flows from operating activities)               55 
 Net cash acquired with the subsidiary 
  (included in cash flows from investing 
  activities)                                  (51) 
 Purchase consideration discharged 
  in cash (included in cash flows from 
  investing activities)                       3,883 
 Net cash outflow on acquisition              3,887 
                                           ======== 
 
   b.     Group First 

In February 2016, the Group, through a wholly owned subsidiary, acquired 65% interest in Group First, which provides mortgage and protection brokerage services to the purchasers of new homes through its subsidiaries, Mortgages First and Insurance First Brokers. The consideration for the initial investment is GBP9.1m cash with 50% paid on completion, and a further 50% payable in 2017. The remaining 35% is subject to put and call options which are exercisable between 2018 and 2020. The contingent consideration is the Director's best estimation of the probable discounted payout (using a rate of 6.5%), based upon current forecasts over the earn-out period. Due to the nature of the payment terms, the contingent consideration is considered to be a capital payment for accounting purposes.

The fair value of the identifiable assets and liabilities as at the date of acquisition have been determined as below:

 
                                                Fair value 
                                                recognised 
                                            on acquisition 
                                                   GBP'000 
                                          ---------------- 
 Intangible assets                                     809 
 Property, plant and equipment                         847 
 Trade and other receivables                           127 
 Cash and cash equivalents                           1,542 
 Trade and other payables                          (1,501) 
 Current tax liabilities                             (216) 
 Deferred tax liabilities                              160 
 Total identifiable net assets acquired              1,768 
 Purchase consideration                             15,681 
 Goodwill                                           13,913 
                                          ================ 
 

Purchase consideration discharged by:

 
 Cash                         4,550 
 Deferred consideration       4,550 
 Contingent consideration     6,581 
                            ------- 
                             15,681 
                            ------- 
 
   c.     Total Acquisitions 

At 31(st) December 2016, the acquisitions in aggregate, including Group First, have contributed GBP7,979,000 of revenue and GBP2,609,000 profit before tax to the Group, excluding the impact of movements in the contingent consideration recorded through the profit and loss. If all of these combinations had taken place at the beginning of the year, the consolidated revenue would have been higher by GBP1,749,000 and the consolidated profit before tax would have been higher by GBP593,000. Transaction costs have been expensed.

 
                                            GBP'000 
 Transaction costs                               55 
 Net cash acquired with the subsidiaries 
  and other businesses                      (1,593) 
 Purchase consideration discharged            8,433 
                                           -------- 
 Net Cash outflow on acquisition              6,895 
                                           -------- 
 

11. Annual General Meeting (AGM)

The AGM will be held at the London offices of LSL, 1-3 Sun Street, London EC2A 2EP on 27(th) April 2017 starting at 4.00pm.

This information is provided by RNS

The company news service from the London Stock Exchange

END

FR LLFFTVEIRIID

(END) Dow Jones Newswires

March 07, 2017 02:00 ET (07:00 GMT)

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