Company issues update to its August
17 announcement
MIAMI, Oct. 13, 2020 /PRNewswire/ -- As earlier
disclosed, Carnival Corporation & plc (NYSE/LSE: CCL; NYSE:
CUK) detected unauthorized third-party access to portions of the
company's information technology systems on August 15, 2020. Information Security at Carnival
Corporation acted quickly to shut down the intrusion, restore
operations and prevent further unauthorized access. The company
also engaged a major cybersecurity firm to investigate the matter
and notified law enforcement and appropriate regulators of the
event.
While the investigation is ongoing, early indications are that
in early August the unauthorized third party gained access to
certain personal information relating to some guests, employees and
crew for three of the corporation's brands -- Carnival Cruise Line,
Holland America Line and Seabourn, as well as casino operations.
Working with its cybersecurity consultants, the company took steps
to recover its files and has evidence indicating a low likelihood
of the data being misused.
The company is working as quickly as possible to identify the
guests, employees, crew and other individuals whose personal
information may have been impacted. The company expects to complete
this process within the next 30 to 60 days and will then send
notifications to potentially affected individuals whose current
contact information is available to the company. Along with those
individual notices, affected individuals will be offered
complimentary credit monitoring, as appropriate.
Meanwhile, the company has posted website notices and
established a dedicated call center to answer questions regarding
the event. When the investigation is complete, callers may confirm
whether or not their information was affected.
Additional information about the event is available at
www.hollandamerica.com, www.carnival.com, www.seabourn.com, or
www.oceanplayersclub.com. The call center is available toll-free in
the U.S. at +1. 888.905.0687, 9 a.m. to 9
p.m. Eastern Time (ET), Monday through Friday. Individuals
outside the U.S. may email questions to
cruisedataevent@cyberscout.com, as well as request that a call
center representative respond back by phone.
As part of its ongoing operations, the company is continuing to
review security and privacy policies and procedures and
implementing changes when needed to enhance information security
and privacy controls.
About Carnival Corporation & plc
Carnival
Corporation & plc is one of the world's largest leisure travel
companies with a portfolio of nine of the world's leading cruise
lines. With operations in North
America, Australia,
Europe and Asia, its portfolio features Carnival Cruise
Line, Princess Cruises, Holland America Line, Seabourn, P&O
Cruises (Australia), Costa
Cruises, AIDA Cruises, P&O Cruises (UK) and Cunard.