AIDA Cruises
suspends cruises with ports in the USA and Canada for 2020
ROSTOCK, Germany, June 5,
2020 /PRNewswire/ -- Over the last months, huge efforts
have been made worldwide to stem the spread of the coronavirus.
Travel in Europe is slowly
restarting. In expectation of a normalisation of tourism, AIDA
Cruises is working intensively on detailed plans for a speedy
restart.
However, as a result of the continuing effects of the corona
virus, the conditions for international travel to the USA and Canada are not currently in place. In
Canada, for example, cruise calls
are not yet possible until the end of October, while in the
USA there is an entry stop for
Europeans until further notice. AIDA Cruises wants to give guests
the necessary planning security for their vacation. Therefore, AIDA
Cruises unfortunately has to suspend all its cruises with ports in
the USA and Canada this year. All guests having booked one
of these cruises with AIDA will be informed. Bookings will be
processed chronologically according to departure date.
AIDA regrets very much that it is not possible to offer guests
the unforgettable holiday experience they had hoped for at the
moment. The focus is now on developing a framework of policies and
procedures for a restart. In doing so, AIDA is taking into account
the forthcoming openings in European travel. The protection of
guests and crewmembers' health are AIDA's top priority at any time.
For this purpose, AIDA is in close coordination with the different
national and international authorities and health
organizations.
AIDA very much wants guests to enjoy their long-awaited AIDA
holidays at a later date. To this end, AIDA will reimburse all
guests whose cruises have been cancelled for the payments
previously made to AIDA in the form of a travel credit. AIDA thanks
all guests for their confidence by offering them a bonus of 10% on
top of the payment already made. The credit can be used for
bookings until December 31, 2021, for
the complete range of AIDA trips on offer. The AIDA travel credit
is also redeemable for MyAIDA services such as excursions, culinary
offers and wellness treatments or on-board credit.
AIDA will reimburse guests who do not wish to use their travel
credit including the 10% bonus upon request in the amount of the
payment already made.
In order to support travel agencies in these challenging times,
AIDA will pay out a liquidity advance. This is 10% of the credit
value and will be transferred to the sales partner as soon as AIDA
has issued the travel credit for the joint customer.
Guests can find detailed information on the travel credit on
www.aida.de and sales partners on the AIDA Expinet website.
CONTACT: Hansjörg Kunze, Vice President Communication &
Sustainability, Tel.: +49 (0) 381 / 444-80 20, Fax: + 49
(0) 381 / 444-80 25, presse@aida.de