MedQuist Deepens Role in Sisters of Mercy's EHR Deployment Strategy, Expanding Cost-Saving Clinical Documentation Services and T
July 21 2011 - 4:01PM
MedQuist Holdings Inc. (Nasdaq:MEDH), a leading provider of
integrated clinical documentation solutions for the U.S. healthcare
system, today announced that it has expanded its long-term
partnership with Sisters of Mercy Health System of Chesterfield,
Mo., for clinical documentation technology and transcription
services. The health system recently added St. Joseph's Clinic, in
Hot Springs, Ark., to its list of facilities and clinics working
with MedQuist to leverage clinical documentation services and
technology in its electronic health record (EHR) deployment
strategy, thereby expanding cost-reducing transcription and
technology opportunities across the system.
The implementation at St. Joseph's Clinic follows a
comprehensive roll-out of MedQuist's clinical documentation
services in 10 of Mercy's core facilities and associated clinics
that started in 2009. Since reducing transcription costs is a
top priority at Mercy, the health system searched for a solution
that would align with its enterprise-wide EHR deployment strategy.
As a technology and services company, MedQuist was able to provide
significant transcription cost reductions while providing a
solution that fully integrates with Mercy's EHR technology. The
successful implementation at St. Joseph's was the latest
implementation for a series of clinics and surgery centers as Mercy
enters its next phase of the rollout.
"MedQuist's outstanding implementation team remains consistent
from project to project. The same key people, who have a unique
understanding of Mercy's core processes as well as experience with
our EHR, have been deployed each time," said Kellie Greer,
executive director of Centralized Coding and Transcription Services
for Mercy. "From technical staff to account managers, the entire
team works elbow to elbow with our staff. This attention to
detail and subject matter expertise within the EHR has created a
strong partnership between the two organizations that produces
exceptional results."
Other documentation challenges Mercy wanted to improve included
inconsistent document quality and increasing pressure on report
turnaround times, according to Greer. MedQuist applied its
management reporting capabilities, the MedQuist Performance Monitor
™ (MPM), to monitor and continuously improve quality issues quickly
and easily. The ability to drill down into the data allows
visibility to individual dictators, providing statistical analysis
and other metrics so that the MedQuist account management team can
work with Mercy on continuous process improvement and deliver the
best results.
"MedQuist has expert account management and quality assurance
teams specifically dedicated to Mercy. Maintaining high-quality
standards is fundamental, and even with a learning curve, MedQuist
was able to meet our expectations on turnaround times while
maintaining excellent quality," said Margaret Boler, enterprise
transcription manager for Mercy Health System. "MedQuist has
frequent, regular calls with each Mercy facility to review account
status and quality managing a large system with a local feel and
results. We are confident that we have a responsive and proactive
team in place to support us as we work to meet our goals and
continue to expand across all of our health system."
"MedQuist is proud to help Mercy reduce overall costs and be a
key part of their EHR strategy as they continue to expand and
grow," said Michael Clark, chief operating officer of MedQuist.
"With our integrated clinical documentation technology and
services, we are able to help Mercy realize the full potential of
their enterprise EHR deployment while maximizing cost savings."
About MedQuist
MedQuist is a leading provider of medical transcription
services, and a leader in technology-enabled clinical documentation
workflow. MedQuist's enterprise solutions – including mobile voice
capture devices, speech recognition, Web-based workflow platforms,
and global network of medical editors – help healthcare facilities
improve patient care, increase physician satisfaction, and lower
operational costs. For more information, please visit
www.medquist.com.
About Sisters of Mercy Health System
Mercy is a not-for-profit organization that includes hospitals,
physician clinics, outpatient facilities, outreach ministries and
other health and human services throughout a seven-state area:
Arkansas, Kansas, Louisiana, Mississippi, Missouri, Oklahoma and
Texas. Their facilities and services are staffed by more than
40,000 co-workers and physicians.
"Safe Harbor" Statement under the U.S. Private Securities
Litigation Reform Act of 1995: Statements in this press release
regarding MedQuist's business that are not historical facts are
"forward-looking statements" that involve risks and uncertainties.
Actual outcomes and results may differ materially from what is
expressed or forecasted in forward-looking statements. As a result,
forward-looking statements speak only as of the date they were
made, and the Company undertakes no obligation to publicly update
or revise any forward-looking statements, whether as a result of
new information, future events or otherwise.
CONTACT: Thomas Mitchell
Director of Marketing
615-798-6630
tmitchell@medquist.com
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