Launch of SolarWinds Enterprise Service Management and Upgraded
SQL Sentry to Accelerate Customer Digital Transformation and
Innovation
SolarWinds (NYSE:SWI), a leading provider of simple, powerful,
secure observability and IT management software, today announced
the launch of new service management and database observability
solutions designed to help companies achieve operational
excellence, better business outcomes and accelerated innovation
across the enterprise.
Announced at today’s SolarWinds Day virtual summit, the new
Enterprise Service Management (ESM) and upgraded SQL Sentry®
solutions are part of the company’s ongoing transformative strategy
to uniquely unify observability and service management. As a leader
in enterprise software for nearly 25 years, SolarWinds provides
customers with the tools they need to get maximum value from their
digital innovation efforts and increase productivity within complex
IT environments. With a broad customer base across IT ops, DevOps,
SecOps, AIOps, and CloudOps teams, SolarWinds has built on this
success with transformative efforts to evolve its business, expand
its product portfolio of industry-leading, AI-enabled solutions,
and enhance its go-to-market strategy.
“As the challenges our customers face evolve, we are committed
to evolving our solutions and business alongside them to ensure we
consistently meet their needs,” said Sudhakar Ramakrishna,
SolarWinds President and CEO. “At SolarWinds, we have a simple but
basic strategy for success: listening to, and learning from, our
customers. Our foremost priority is helping our customers stay
innovative, competitive, and productive. By giving them precisely
the tools they need for today’s most pressing challenges and
keeping pace as they—and the industry—transform, we’ve been able to
grow, mature, and advance our own business.”
Enterprise Service Management: Service Desks Beyond
IT
The new SolarWinds® Enterprise Service Management (ESM) solution
extends the value of service management beyond IT teams to improve
the management, efficiency, interactions, and user experience of
every department across the enterprise.
SolarWinds ESM provides a powerful solution for customers who
currently rely on disparate and disconnected tools across
departments to manage inbound requests and workflows, which creates
silos that slow response times and further complicate the company’s
technology stack. SolarWinds ESM allows HR, legal, marketing,
facilities, and other departments to create dedicated service
management environments with their own ticketing systems, knowledge
bases, service portals, and request catalogs.
This one-stop-shop view of service requests and issue management
empowers every department, in and beyond IT, to better define and
manage inbound requests, department portals, and internal work
orders for a better employee experience—and an enterprise-wide
focus on delivering maximum value to internal and external
stakeholders.
“The digital landscape has fundamentally reimagined the way
businesses operate. In an age where every company is a technology
company, we believe every department should have access to the
digital tools most critical to improving the efficiency,
transparency, and integration of their department—for benefits that
echo throughout the full enterprise,” said Cullen Childress, GVP of
product management at SolarWinds. “These new features will enable
each department to serve as a true partner in supporting every
other area of the business.”
"When most people think of their bank, transparency,
convenience, and speed may not be the first words that come to
mind. Thanks to SolarWinds unified Service Management, however, our
employees are always ready to provide Great Plains Bank customers
with great service with every interaction,” said Nick Lenius, IT
Officer & VP at Great Plains Bank. “Now, the same SolarWinds
Service Management that underpins IT is helping support other
departments, like legal and compliance, treasury and HR.”
SQL Sentry 2023.3: Enhanced Alerts and Monitoring for
Database Administrators
Additionally, SolarWinds announced an upgraded version of its
comprehensive database performance monitoring and DataOps solution,
SQL Sentry. With an enhanced web portal, the introduction of
query-level wait statistics, and a revamped Environmental Health
Overview (EHO) dashboard, SQL Sentry 2023.3 makes it easier than
ever for organizations to identify and prevent database performance
issues.
With complex hybrid and multi-cloud environments, database
performance issues can quickly lead to costly bottlenecks or
serious outages. SQL Sentry offers an enhanced monitoring
experience paired with real-time and historical data, allowing
database professionals to more quickly and easily detect,
remediate, and prevent issues.
SolarWinds acquired SentryOne in October 2020, adding SQL Sentry
to its suite of powerful database management solutions. SolarWinds
has continued to invest in its database observability solutions,
including Database Performance Analyzer (DPA) and Database
Performance Monitor (DPM), to help customers take a proactive
stance on avoiding outages, identifying issues at the root cause,
and getting the most value out of their databases with the lowest
risk.
"The role of database administrator continues to evolve with an
increasing burden to manage more complex data estates, ranging from
traditional relational databases to online SQL services in the
public clouds of Microsoft Azure and Amazon AWS, to data warehouses
like Snowflake or Synapse, and even non-relational database like
Cassandra and MongoDB," said Kevin Kline, senior staff technical
marketing manager at SolarWinds. "Thanks to a continuous, open
dialogue with our users and the broader data community, the leading
solutions from SolarWinds have ensured a steady drumbeat of
innovation that enriches the lives of data management professionals
and makes their jobs easier."
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About SolarWinds
SolarWinds (NYSE:SWI) is a leading provider of simple, powerful,
secure observability and IT management software built to enable
customers to accelerate their digital transformation. Our solutions
provide organizations worldwide—regardless of type, size, or
complexity—with a comprehensive and unified view of today’s modern,
distributed, and hybrid network environments. We continuously
engage with IT service and operations professionals, DevOps and
SecOps professionals, and database administrators (DBAs) to
understand the challenges they face in maintaining high-performing
and highly available hybrid IT infrastructures, applications, and
environments. The insights we gain from them, in places like our
THWACK community, allow us to address customers’ needs now and in
the future. Our focus on the user and our commitment to excellence
in end-to-end hybrid IT management have established SolarWinds as a
worldwide leader in solutions for observability, IT service
management, application performance, and database management. Learn
more today at www.solarwinds.com.
The SolarWinds, SolarWinds & Design, Orion, and THWACK
trademarks are the exclusive property of SolarWinds Worldwide, LLC
or its affiliates, are registered with the U.S. Patent and
Trademark Office, and may be registered or pending registration in
other countries. All other SolarWinds trademarks, service marks,
and logos may be common law marks or are registered or pending
registration. All other trademarks mentioned herein are used for
identification purposes only and are trademarks of (and may be
registered trademarks of) their respective companies.
© 2023 SolarWinds Worldwide, LLC. All rights reserved.
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Investor Contact Tim Karaca SolarWinds
ir@solarwinds.com
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