Enhancements to the Workplace Service Delivery
solution deliver consumer-grade employee experiences and optimize
real estate planning, enabling productivity and flexibility in the
new world of work
ServiceNow (NYSE: NOW) today announced updates to its Workplace
Service Delivery solution to support employees and facilities teams
in an increasingly hybrid work environment that demands flexible,
agile workplace service management applications. ServiceNow gives
employees a consumer-grade mobile experience to reserve workspaces,
conference rooms and services and navigate workplaces. For
businesses, ServiceNow’s Workplace Service Delivery solution
provides the data and insights needed to better inform real estate
costs and optimization.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20210715005331/en/
ServiceNow® Workplace Reservation
Management (Photo: Business Wire)
ServiceNow’s Workplace Service Delivery solution addresses a
rapidly growing and urgent need for companies and employees to
reopen offices and return to workplaces smoothly. Multi-channel,
native mobile solutions automate requests, reservations and repairs
so employees can focus on meaningful work.
New features of Workplace Service Delivery include:
- Intelligent and intuitive reservation capabilities in the
Workplace Reservation Management application for a consumer-grade
reservation experience. With many organizations prioritizing
workspace hoteling over permanent seats in the new hybrid work
environment, employees need to be able to easily make reservations
for workspaces and workplace services. Workplace Reservation
Management already makes it simple for employees to reserve
workspaces, desks and conference rooms. New native mobile
capabilities make it even easier for employees to request these
spaces. The updates also improve the self-service experience for
employees as they book workspaces with single-click reservation
capabilities. Additionally, a new prompt feature recommends adding
requests and services – like catering or room configurations –
while making a reservation.
- New space utilization capabilities within the Workplace
Space Management application help facilities teams optimize real
estate spend. In the hybrid workplace, it's critical that
facilities teams have real-time access to data about space
utilization to efficiently design workspaces and maximize real
estate investments. If facilities teams understand how many
employees are coming into a workplace on a given day, month or
year, they can make more informed decisions about the office
layout, how many buildings or floors need to be open, how much food
and drink should be available in a kitchen, and workplace cleaning
schedules. With the new space utilization capabilities, the
Workplace Space Management app provides facilities teams with a
single solution to measure and define spaces as flexible or
permanent and retire old spaces to optimize a company’s real estate
portfolio.
- Enhancements to the Workplace Space Mapping application for
better wayfinding throughout the office. Many employees
returning to an office may be unfamiliar with new office layouts,
while others who were hired during the pandemic have never set foot
in the office. New mapping enhancements help employees locate
permanent or reserved workspaces, find and reserve conference rooms
or workspaces near teams, and navigate their work campus with
ease.
“Organizations are quickly realizing that work is no longer just
a place, but an activity, accelerating the need to digitally
transform,” said Juliana Beauvais, Research Manager at IDC. “The
future of work will be hybrid and distributed. Companies need to
automate complex workflows across an enterprise to improve
productivity and enhance the employee experience.”
ServiceNow has been at the forefront of COVID response since the
start of the pandemic, releasing Emergency Response apps in March
2020 to help ensure business continuity and the Safe Workplace
Suite in May 2020 to manage employee health and safety. With
Workplace Service Delivery, ServiceNow is powering the new world of
work by delivering workflows that support flexible and agile ways
of working.
“The pandemic accelerated companies’ digital transformation
efforts as they looked to create great experiences for their
employees and customers,” said Blake McConnell, SVP of Employee
Workflow Products at ServiceNow. “Now companies need to leverage
their digital transformation investments as they plan for a
return-to-workplace that drives employee productivity and supports
the hybrid workplace.”
COVID evolves ENMAX’s digital transformation journey
While Canadian-based power company ENMAX has been on a digital
transformation journey for years, COVID forced the company to
evolve their strategy. ENMAX built a four-phased plan to respond to
COVID, including a React Phase to enable people to safely work from
home, an Adjust Phase to enable a partial, safe return, and an
Adapt Phase, which extended work from home while ensuring critical
on-site staff could safely work in the office or in the field.
ENMAX leveraged ServiceNow along the way, including Workplace
Reservation Management and Virtual Agent, to safely manage
workspace reservations for more than 2,200 employees and
contractors.
The fourth and final phase, the Advance Phase, will enable the
workplace of the future with ServiceNow as the Platform powering
digital transformation across the enterprise.
ServiceNow uses Workplace Service Delivery to define the new
world of work
As ServiceNow returns its own employees to the workplace,
Workplace Service Delivery and the Safe Workplace Suite are
essential to support a safe, frictionless return.
ServiceNow will leverage Workplace Service Delivery to help
manage its distributed workforce and define the new world of work
for its own employees, starting with Workplace Reservation
Management to help employees reserve desks, conference rooms and
other workplace services as well as Workplace Case Management and
Workplace Visitor Management. In the future, Workplace Space
Mapping will give employees access to interactive floor maps to
navigate office layouts.
It’s estimated that Workplace Reservation Management has the
potential to help ServiceNow employees and workplace services teams
save a combined 109,000 hours a year once all ServiceNow offices
are at full capacity.
Availability and additional information
- Enhancements to Workplace Reservation Management and Workplace
Space Management are expected to be available in Q3.
- Enhancements to Workplace Space Mapping are available now.
Read about how ServiceNow’s new integration with Microsoft
Windows 365 streamlines hybrid work and provides a powerful
end-to-end employee experience:
- New Microsoft Cloud PC integration optimizes hybrid work by
Matt Schvimmer, VP and GM, ITSM, ServiceNow.
Read more about how ServiceNow and Microsoft, together, are
transforming the employee experience and improving business
outcomes:
- How ServiceNow and Microsoft Teams improve the employee
experience by Blake McConnell, SVP, Employee Workflow Products,
ServiceNow
Use of Forward-Looking Statements:
This release contains "forward-looking statements" about the
expectations, beliefs, plans, and intentions relating to
enhancements for the Workplace Service Delivery solution. Such
forward-looking statements include statements regarding expected
performance and benefits of such enhancements. Forward-looking
statements are subject to known and unknown risks and uncertainties
and are based on potentially inaccurate assumptions that could
cause actual results to differ materially from those expected or
implied by the forward-looking statements. If any such risks or
uncertainties materialize or if any of the assumptions prove
incorrect, our results could differ materially from the results
expressed or implied by the forward-looking statements we make. We
undertake no obligation, and do not intend, to update the
forward-looking statements. Factors that may cause actual results
to differ materially from those in any forward-looking statements
include, without limitation: (i) delays and unexpected difficulties
and expenses in making available certain enhancements; and (ii)
changes in the duration or severity of the COVID-19 pandemic.
Further information on factors that could affect our financial and
other results is included in the filings we make with the
Securities and Exchange Commission from time to time.
About ServiceNow:
ServiceNow (NYSE: NOW) is making the world of work, work better
for people. Our cloud-based platform and solutions deliver digital
workflows that create great experiences and unlock productivity for
employees and the enterprise. For more information, visit:
www.servicenow.com.
© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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version on businesswire.com: https://www.businesswire.com/news/home/20210715005331/en/
Media Relations Theresa Ianni press@servicenow.com
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