Sprint Offers Open Enrollment for Total Equipment Protection during March
March 06 2015 - 12:00PM
Business Wire
Sprint Open Enrollment offers a second chance
for customers to protect their phone and private data
During the month of March, Sprint customers who originally opted
out of Total Equipment Protection at the time of purchase have
another chance to enroll. Total Equipment Protection covers
wireless phones, smartphones and Sprint mobile broadband cards. For
a range of $9 to $13 per month (per line, depending on device
model), customers receive comprehensive coverage that includes
protection from loss, theft, accidental damage, device malfunction
and threats to private data.
“Our phones are such an integral part of our lives,” said Jaime
Jones, president-Postpaid Consumer and General Business for Sprint.
“We rely on them to stay connected to loved ones and friends, and
help us handle the myriad tasks we do every day. The peace of mind
that comes from knowing your phone is protected, and having someone
there to help you if needed, is why device protection plans make
perfect sense.”
To be eligible for Total Equipment Protection open enrollment,
the customer’s device must be in working order and not in need of
repair and in the customer’s possession. Below are the options
currently available to Sprint customers for device protection for
phones. Customers can enroll by visiting www.sprint.com/tep or any
Sprint store or by calling 877-663-6250.
Total Equipment Protection
Total Equipment Protection (TEP), administered by Asurion,
provides comprehensive protection for a customer’s phone,
smartphone or Sprint mobile broadband card against loss, theft and
liquid or physical damage. This coverage also includes an in-store
repair function for mechanical or electrical failure caused by
defect or normal wear and tear. As an added feature, customers can
download the Sprint Protect app to locate, lock and otherwise
protect their phone remotely from a computer.
TEP offers comprehensive end-to-end coverage and peace of mind
from an easy, hassle-free solution. Equipment Service and Repair
(sold separately) is a component of TEP and helps customers who
enroll by resolving many device issues the same day at Sprint
full-service locations.
- In some cases device issues can be
serviced or repaired in about one hour.
- It saves the customer per-incident fees
for in-store service or repair transactions.
- If the device is lost, stolen or
exhibits liquid or physical damage, approved replacements will
typically arrive in one business day.
- TEP saves customers from paying full
retail price to replace their phone.
There is a non-refundable deductible ranging from $50 to $200
per approved claim for lost, stolen, or physical or liquid damage.
The deductible is based on phone model.
Total Equipment Protection Plus
Total Equipment Protection (TEP) Plus is a comprehensive
protection service for a customer’s device, data and virtually any
connection to it. TEP Plus combines a customer’s existing TEP
coverage – which includes protection from loss, theft, damage and
device malfunction – with built-in antivirus security, automatic
backup of photos and videos, and one-click access to a tech expert
for premium device support.
TEP Plus includes the Sprint Protect app powered by Asurion.
This app features automatic backup of contacts, photos and videos
and built-in security with enhanced features that guard against
viruses, optimize battery use, and monitor access by third-party
apps.
For lost, stolen or damaged devices the first two
repair/exchange transactions are included at no additional charge.
After the first two transactions a $25 service fee
applies/transaction within a 12-month period.
Customers currently enrolled in Total Equipment Protection may
upgrade to Total Equipment Protection Plus at any time with an
eligible device by calling 1-800-584-3666.
To enroll in Total Equipment Protection Plus, customers must
have a higher-tier device. To view a complete list of higher-tier
devices eligible for TEP Plus, visit
http://www.phoneclaim.com/sprint/deductible. The website schedule
is updated regularly to include new models.
About Sprint
Sprint (NYSE: S) is a communications services company
that creates more and better ways to connect its customers to
the things they care about most. Sprint served nearly 56
million connections as of Dec. 31, 2014, and is widely recognized
for developing, engineering and deploying innovative technologies,
including the first wireless 4G service from a national carrier in
the United States; leading no-contract brands including Virgin
Mobile USA, Boost Mobile, and Assurance Wireless; instant national
and international push-to-talk capabilities; and a global Tier 1
Internet backbone. Sprint has been named to the Dow Jones
Sustainability Index (DJSI) North America for the past four years.
You can learn more and visit Sprint at www.sprint.com or
www.facebook.com/sprint and www.twitter.com/sprint.
Total Equipment Protection is a combination of the Equipment
Replacement Program underwritten by Continental Casualty Company, a
CNA company (CNA), and administered by Asurion Protection Services,
LLC, a licensed agent of CNA (In California, Asurion Protection
Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Rico,
Asurion Protection Services of Puerto Rico, Inc.) and the Equipment
Service and Repair Program administered by Asurion Warranty
Protection Services, LLC or one of its affiliates. Please see the
program brochure available at any participating retail location or
visit http://www.phoneclaim.com/sprint/program for complete terms
of coverage. Terms and conditions are subject to change. Coverage
terms may vary by state and eligibility may vary by device. All
applicable taxes and surcharges extra.
SprintMelinda Tiemeyer,
913-315-3607melinda.g.tiemeyer@sprint.com
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