RingCentral Introduces Direct Calls from Salesforce
February 24 2021 - 7:00AM
Business Wire
Sales agents can now manage customer
conversations directly from Salesforce for increased efficiency and
productivity
RingCentral, Inc. (NYSE: RNG), a leading provider of global
enterprise cloud communications, video meetings, collaboration, and
contact center solutions, today announced the release of in-app
calling for Salesforce. The new feature enables sales agents to
make, transfer, and control phone calls directly from Salesforce,
resulting in increased productivity and efficiency, and empowering
sales agents to drive improved customer engagement.
With in-app calling, sales associates can easily control and
manage all customer calls without ever leaving their browser. Users
can select their preferred caller ID number, organize multiple
calls as separate tabs on the browser, and manage incoming and
outgoing calls across devices without having to download any
additional software.
“Today’s modern workforce needs the ability to communicate from
anywhere using their preferred channels of choice in order to stay
connected and efficient,” said Will Moxley, chief product officer
at RingCentral. “Our in-app calling for Salesforce brings the
capabilities of RingCentral to customer phone conversations
directly within a browser, eliminating the need to switch between
different apps. Our integration with Salesforce builds on our
vision of providing an open platform, where users are empowered to
access RingCentral’s cloud-based communications capabilities from
within their applications of choice for optimal productivity across
their organization.”
The capabilities are built with WebRTC technology and are the
latest advancements in the growing list of features of the
RingCentral for Salesforce integration that now includes:
- In-app calling: Now using WebRTC technology, users can
leverage RingCentral calling capabilities like call controls,
inbound and outbound calls without ever navigating away from
Salesforce. Users can also switch active calls between different
RingCentral endpoints.
- High Velocity Sales (HVS): By powering the telephony
side of a sales cadence, sales reps have the ability to
“click-to-call” right from their work queue for added
convenience.
- Intelligent performance reporting: Users can view a
complete dashboard of a team’s performance. Now, users can edit and
customize the RingCentral Analytics data as a native Salesforce
report through RingCentral’s Cloud Phone Report.
- Click-to-call: Users can place calls from within
Salesforce by clicking on any phone number, saving time and
improving call efficiency.
- Instant screen pop-up: Incoming calls trigger screen pop
ups with a 360° view of the caller, enabling quality
interactions.
- Call logs: With advanced features such as offline call
logging and multi-call log option, agents can address their most
important tasks first.
- Effortless meeting scheduling: Seamlessly schedule
RingCentral Video meetings from Salesforce.
- Integration with the Salesforce app: Reach out to
customers on the fly by calling or texting right from Account,
Contact, or Lead tabs.
- Work-from-anywhere access: Connect on both Windows® and
Mac® devices, using any popular browser.
- Interface flexibility: Users can work the way they
prefer, in Salesforce Classic or Salesforce Lightning UI.
Sales teams are using RingCentral for Salesforce to improve
business continuity, automate tedious tasks, and easily access call
history information needed to deliver personalized customer
experiences. RingCentral customer Buffalo Americas is a global
provider of networking, storage and multimedia solutions for the
home and small business environments as well as for system builders
and integrators. With in-app calling for Salesforce, Buffalo
Americas has been able to easily train their remote sales teams to
call customers directly from within their Salesforce browser for
fast and efficient call management.
“RingCentral for Salesforce has made our salesforce more
productive, and is incredibly simple to deploy and use,” said Ben
DeLaurier, Director of Customer Support, Buffalo Americas. “In-app
calling allows all of my Salesforce users to have full calling
capabilities right from within the RingCentral for Salesforce app.
In addition, training users has become simpler and faster. This has
been a great help with all of my users, especially in light of a
now-distributed workforce.”
The new in-app calling feature is available now as part of
RingCentral for Salesforce on the Salesforce AppExchange. To
learn more about this new feature, read our blog, RingCentral
for Salesforce: leveraging WebRTC for in-app calling.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business
cloud communications and contact center solutions based on its
powerful Message Video Phone™ (MVP™) platform. More flexible and
cost effective than legacy on-premise PBX and video conferencing
systems that it replaces, RingCentral empowers modern mobile and
distributed workforces to communicate, collaborate, and connect via
any mode, any device, and any location. RingCentral offers three
key products in its portfolio including RingCentral Office® , a
Unified Communications as a Service (UCaaS) platform including team
messaging, video meetings, and a cloud phone system; Glip ® the
company's free video meetings solution with team messaging that
enables Smart Video Meetings™; and RingCentral cloud Contact Center
solutions. RingCentral’s open platform integrates with leading
third party business applications and enables customers to easily
customize business workflows. RingCentral is headquartered in
Belmont, California, and has offices around the world.
© 2021 RingCentral, Inc. All rights reserved. RingCentral,
Message Video Phone, MVP, RingCentral Office, Glip, Smart Video
Meetings, and the RingCentral logo are trademarks of RingCentral,
Inc.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210224005128/en/
Lela Gradman lela.gradman@ringcentral.com +1-650-525-6264
Ringcentral (NYSE:RNG)
Historical Stock Chart
From Aug 2024 to Sep 2024
Ringcentral (NYSE:RNG)
Historical Stock Chart
From Sep 2023 to Sep 2024