Regions is Top-Ranked Bank in the Nation for Customer Experience in New Temkin Survey
March 13 2017 - 9:00AM
Business Wire
2017 Temkin Experience Ratings also show Regions is one of the
top five companies across all industries for customer
experience
Regions Bank is the highest-ranked bank in the United States in
the newly released 2017 Temkin Experience Ratings. The annual
ratings are compiled by the Temkin Group, a national research firm
that ranks companies based on customer experience.
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Regions Bank associates at one of the
company’s Germantown, Tenn., branches photographed in April 2016.
Regions was recently recognized as the highest-ranked bank for
customer experience in the annual Temkin Experience Ratings.
(Photo: Business Wire)
The 2017 ratings evaluate over 300 companies from across 20
industries ranging from banks to supermarkets to retailers and
more. In addition to being recognized as the highest-ranked company
in the banking industry, Regions also tied as the fourth-highest
rated company across all industries. Only Publix, Chick-Fil-A and
the supermarket H-E-B ranked higher.
This is the fourth consecutive year Regions has ranked in the
top 10 percent of companies in the ratings. Regions is also
recognized as one of the companies that most outperformed its
peers. The 2017 ratings represent Regions’ strongest performance in
the Temkin survey to date.
“Regions is taking a very strategic approach toward constantly
improving the customer experience,” said John Owen, head of the
Regional Banking Group at Regions Bank. “From online and mobile
banking, to our branch personnel and new ATM technologies, we are
focused on providing greater convenience and value to the people
and businesses we serve. Our teams are committed to offering
superior service, as well as financial advice, guidance and
education, to help customers reach their goals. We are proud that
customer feedback consistently shows a positive experience with
Regions, and our dedication to improving the customer experience
will continue.”
In compiling the 2017 Temkin Experience Ratings, the Temkin
Group surveyed 10,000 U.S. consumers who were asked to rate their
recent interactions with a variety of companies. In all, 331
companies were included in the rankings. Survey participants were
asked to evaluate their experiences with the companies across three
categories: success, effort and emotion.
The success category asked customers to rate how well their
experiences with various companies met their needs. The effort
category focused on how easy it was for customers to accomplish
their goals. The emotion category asked consumers to describe how
they felt about their interactions with companies.
Further information on the rankings and companies included in
the survey can be found on the Temkin Group’s “Experience Matters”
website.
About Regions Financial Corporation
Regions Financial Corporation (NYSE:RF), with $126 billion in
assets, is a member of the S&P 500 Index and is one of the
nation’s largest full-service providers of consumer and commercial
banking, wealth management, mortgage, and insurance products and
services. Regions serves customers across the South, Midwest and
Texas, and through its subsidiary, Regions Bank, operates
approximately 1,500 banking offices and 1,900 ATMs. Additional
information about Regions and its full line of products and
services can be found at www.regions.com.
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Regions BankJeremy D. King, 205-264-4551Regions News Online:
regions.doingmoretoday.comRegions News on Twitter: @Regions
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