Press Ganey Names Charles Hagood as New Partner to Strategic Consulting Division
April 27 2016 - 8:30AM
Business Wire
Press Ganey Holdings, Inc. (NYSE:PGND) today announced that
Charles Hagood has joined its Strategic Consulting Division as
partner effective April 2016. Hagood will be responsible for
leading strategies and leveraging innovative methods to improve the
safety, quality and experience of care. As a founder and leader of
several multi-industry consultancy startups, he has overseen
performance improvement programs and the implementation of lean,
quality and process design initiatives in numerous Fortune 500
companies and health care organizations throughout the world.
“Charles’ extensive experience in guiding health care
organizations to improve performance through innovative
methodologies will further strengthen Press Ganey’s consultancy
division,” said James Merlino, president and CMO, Strategic
Consulting at Press Ganey. “The wealth of knowledge Charles brings
to the team, coupled with Press Ganey’s patient experience
capabilities and our recent acquisition of Healthcare Performance
Improvement (HPI), will position us to better deliver integrated,
synergistic solutions that help create value for our clients across
the continuum, as they journey to reduce patient suffering and
achieve Zero Harm.”
Hagood served in several leadership roles prior to joining Press
Ganey. Most recently, he was an affiliate of Clayton Advisors, the
consulting arm of Clayton Associates. He is also the founding
principal of hG4 Solutions. Hagood founded and served as president
of Healthcare Performance Partners (HPP), which was acquired by
Broadlane. He also founded The ACCESS Group (now TranSystems).
Hagood serves as an adjunct professor for Belmont University’s
Business School. He is also the co-author of the Shingo
Prize-winning book Lean Led Hospital Design-Creating the Efficient
Hospital of the Future.
“Safe, efficient, and reliable care is no longer an option in an
era of value based reimbursement,” said Hagood. “I look forward to
working with Press Ganey to bring together the comprehensive tools,
technology, and improvement methodologies to assist our client
organizations, in delivering value throughout the entire process of
care."
Hagood holds an MBA from Belmont University, as well as a
6-Sigma Black Belt Certification and a Certification in Maintenance
and Reliability, and is nearing completion of his Doctorate in
Health Services at the University of Alabama-Birmingham.
About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of
patient experience measurement, performance analytics and strategic
advisory solutions for health care organizations across the
continuum of care. Celebrating 30 years of experience, Press Ganey
is recognized as a pioneer and thought leader in patient experience
measurement and performance improvement solutions. Our mission is
to help health care organizations reduce patient suffering and
improve clinical quality, safety and the patient experience. As of
January 1, 2016, we served more than 26,000 health care
facilities.
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Aria Marketing for Press GaneyKristina Markos, 617-332-9999
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