Press Ganey Holdings, Inc. (NYSE:PGND) today announced that Charles Hagood has joined its Strategic Consulting Division as partner effective April 2016. Hagood will be responsible for leading strategies and leveraging innovative methods to improve the safety, quality and experience of care. As a founder and leader of several multi-industry consultancy startups, he has overseen performance improvement programs and the implementation of lean, quality and process design initiatives in numerous Fortune 500 companies and health care organizations throughout the world.

“Charles’ extensive experience in guiding health care organizations to improve performance through innovative methodologies will further strengthen Press Ganey’s consultancy division,” said James Merlino, president and CMO, Strategic Consulting at Press Ganey. “The wealth of knowledge Charles brings to the team, coupled with Press Ganey’s patient experience capabilities and our recent acquisition of Healthcare Performance Improvement (HPI), will position us to better deliver integrated, synergistic solutions that help create value for our clients across the continuum, as they journey to reduce patient suffering and achieve Zero Harm.”

Hagood served in several leadership roles prior to joining Press Ganey. Most recently, he was an affiliate of Clayton Advisors, the consulting arm of Clayton Associates. He is also the founding principal of hG4 Solutions. Hagood founded and served as president of Healthcare Performance Partners (HPP), which was acquired by Broadlane. He also founded The ACCESS Group (now TranSystems). Hagood serves as an adjunct professor for Belmont University’s Business School. He is also the co-author of the Shingo Prize-winning book Lean Led Hospital Design-Creating the Efficient Hospital of the Future.

“Safe, efficient, and reliable care is no longer an option in an era of value based reimbursement,” said Hagood. “I look forward to working with Press Ganey to bring together the comprehensive tools, technology, and improvement methodologies to assist our client organizations, in delivering value throughout the entire process of care."

Hagood holds an MBA from Belmont University, as well as a 6-Sigma Black Belt Certification and a Certification in Maintenance and Reliability, and is nearing completion of his Doctorate in Health Services at the University of Alabama-Birmingham.

About Press Ganey

Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2016, we served more than 26,000 health care facilities.

Aria Marketing for Press GaneyKristina Markos, 617-332-9999 x238kmarkos@ariamarketing.com

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