Industry Thought Leaders Share Strategies for Advancing Pediatric Care at Press Ganey Children’s Hospital Executive Summit
April 15 2016 - 4:02PM
Business Wire
Press Ganey Holdings, Inc. (NYSE:PGND) assembled executives of
pediatric hospitals and inpatient units from across the country at
the Press Ganey 2016 Children’s Hospital Executive Summit earlier
this week to explore innovative strategies for improving the
delivery of patient- and family-centered care.
Industry leaders from organizations including Advocate
Children’s Hospital, Children’s National Health System, Texas
Children’s Hospital, Nemours Children’s Health System, Cincinnati
Children’s Hospital Medical Center, Cohen Children’s Medical Center
of Northwell Health, Nationwide Children’s Hospital and Children's
Memorial Hermann Hospital, shared best practices on high priority
issues such as safety, reliability, patient experience and
caregiver engagement to guide attendees as they develop targeted
strategies for reducing suffering in their own pediatric care
setting.
Common themes from panel discussions, case studies and
presentations included the following.
- Integration of safety, quality and the
patient experience is required to take patient- and family-centered
pediatric care to the next level.
- Connecting the streams of quality
requires a strong organizational culture that supports service
behaviors focused on patient safety and the journey to Zero
Harm.
- Shifting culture requires strong
leadership and engagement from caregivers. Tenets such as respect,
communication and accountability will focus caregivers on the goal
of treating every patient and every family, reducing avoidable
suffering, providing a better experience and creating better
outcomes.
“Patients deserve to receive safe, high-quality care delivered
in a compassionate and patient-centered manner at every interaction
with the care experience,” said Dr. James Merlino, president and
CMO of strategic consulting at Press Ganey. “The leaders at this
summit have demonstrated that using the organizing principles of
High Reliability to improve the safety, quality and service of
care, coupled with a strong culture, will advance the delivery of
care in the pediatric setting.”
This summit is part of Press Ganey’s Executive Summit Series, an
event program dedicated to agenda-setting, executive-level issues.
The summits provide an intimate setting for leaders across the care
continuum to connect and collaborate with one another. During
interactive panel discussions and presentations, Press Ganey
experts and industry innovators facilitate dialogue around focused
issues related to specific care settings, functions or
market-driven initiatives.
For more information on Press Ganey events please visit the
website.
About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of
patient experience measurement, performance analytics and strategic
advisory solutions for health care organizations across the
continuum of care. Celebrating 30 years of experience, Press Ganey
is recognized as a pioneer and thought leader in patient experience
measurement and performance improvement solutions. Our mission is
to help health care organizations reduce patient suffering and
improve clinical quality, safety and the patient experience. As of
January 1, 2016, we served more than 26,000 health care
facilities.
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Aria Marketing for Press GaneyKristina Markos, 617-332-9999
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